Our tour was cancelled less than 24 hours before it was due to commence. We had travelled to Ayutthaya specifically to go on this tour so paid for transport and accomidation only to have the tour cancelled and now weeks later we have not received a refund despite the company saying they have completed things their end. My bank has seen nothing and its very hard to get a reply from the company
J
Johan_v
April 10, 2026
Operator confirmed then backed out. No refund either
Don't trust this operator. They accepted a booking, sent a confirmation number, for Friday 10 April, then went a note the day before saying we don't go on Fridays, take Saturday. With a previous commitment we could not do that. We wrote to say that we could not and asked for a refund. Now we hear xrickets, absolutely nothing. No refund, no apology no acknowsgemt of our reply, absolutely nothing. They breached a contract they confirmed, took the fee and went silent.
Scuzzy behaviour. Drive right by these guys and don't look back.
J
John_G
March 12, 2026
Excellent tour to Ayutthaya.
Excellent tour. Timely pickup at hotel. Guide was very knowledgeable and informative. Tour was not rushed, we had personal time to explore on our own. Cruise and the lunch were excellent and relaxing.
B
Barbara_M
March 7, 2026
Great day
Well organized tour from start to end. Great tour guide, First. He explained all the important points at the temples and along our river cruise.
The lunch and Cruise were great.
M
Michael_M
March 2, 2026
Good historical overview of first capital of Thailand
It is a bit of a drive from Bangkok but interesting to see the first capital of Thailand. Would recommend this historical tour.
A
Annabelle_S
January 14, 2026
Great day
It’s the best way to get to know Ayuttaya. Loved Donna’s energy and dedication. Great dining on the boat down the river to Bangkok
P
Paul_K
January 7, 2026
Excellent day out
A very good day out. Picked up promptly from hotel in a very plush mini-van. Short wait at River City for whole party to assemble. Comfortable coach. Made 3 stops in Ayutthaya - given brief tour with guide then given some time to explore on our own. Our guide Donna was interesting and enthusiastic though she could be a bit tricky to understand. It is an hour by road to the boat dock where we joined an older but comfortable boat for the trip back to Bangkok. The buffet lunch was excellent - a varied and plentiful selection of delicious food. Our driver from the morning was waiting when we got back to River City and returned us to our hotel in good time. Overall, a very well organised day
A
ANDREW_K
November 27, 2025
The tour was very...
The tour was very informative, and in my view good value for money.
The tour guide Donna was excellent, friendly, informative and willing to help people out with any issues.
A
AndreS295
September 9, 2025
Long ride and short stay at the sights
We liked the temples very much, despite that it was very busy it was also very impressive. However, wished we could have stayed longer there, versus spending the other half of the sightseeing on a cruise with a short dance which was very touristy and not so special.
M
Margriet O
August 21, 2025
I never went due to cancellation by the operator
Last minute cancellation due to overbooking by operator despite booking 3 months in advance. Not very professional. I had a full itenerary, so could not move to another day. I do appreciate the rapid full refund after contacting viator.
事業者からの返答
Hi Margriet O,
Thank you for sharing your experience regarding the Ayutthaya Temples Tour with Grand Pearl River Cruise on Aug 21, 2025. I sincerely apologize for the last-minute cancellation you faced — especially after having booked three months in advance and planning a full itinerary.
Unfortunately, on rare occasions, overbookings occur due to system sync issues between multiple booking platforms. While this is not an excuse, it is a gap in our operations that directly impacted your plans, and we recognize how frustrating and unprofessional this feels from your side.
I’m glad to hear that you received a full refund quickly through Viator, but I understand that this doesn’t make up for the lost experience and inconvenience caused. Please know we are already taking steps to prevent this in the future by:
Upgrading our booking system to provide real-time availability sync across all platforms.
Introducing a buffer quota so overbookings cannot occur, even during peak demand.
Assigning a dedicated reservations manager to cross-verify advance bookings.
We value your trust and regret that we couldn’t host you this time. Should you return to Bangkok in the future, we’d love to personally welcome you on this or another experience — and as a gesture of apology, we’d be happy to offer you a special discount or complimentary upgrade. Please reach us at support@sunleisureworld.com if you plan to visit again.
Thank you once again for your feedback — it helps us ensure that cancellations like this do not happen again.
—Customer Care
Sun Leisure World
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