Our tour guide did not speak good English. We enjoyed our experience but we feel like we could have got more from it if we could have communicated with the tour guide.
事業者からの返答
Thank you for sharing your feedback. We’re glad to hear that you still enjoyed the experience. We appreciate your honest comment regarding communication, and we will continue to support our guides in improving their English skills to enhance future guest experiences. Thank you for choosing us, and we hope to welcome you again.
A
anitaminnis
January 22, 2026 · via Tripadvisor
Fabulous tour with Vejay!
Wonderful tour! Vejay was a fabulous tour guide! He really went the extra mile to make our day delightful! Thank you Vejay!
事業者からの返答
Thank you for your wonderful feedback! We’re delighted to hear that Vejay went the extra mile to make your day so enjoyable. Your kind words will certainly be shared with him. We hope to welcome you again soon!
S
Susan_C
January 8, 2026 · via Viator
Expensive, but great day. No scope to rearrange if not well on day.
Zainul was an excellent guide and driver. He was chatty, explained everything and made sure I was happy at all times. I would thoroughly recommend him as a driver or tour guide in Penang.
However, the trip was very expensive compared to other similar trips we did. My husband wasn't well on the day and we asked to possibly reschedule it for the next day, but it was a definite no. That was a real shame as it was pre-paid, so I did the trip on my own.
Overall a lovely day, but some more understanding from Viator would have been nice.
事業者からの返答
Thank you for sharing your detailed feedback. We’re delighted to hear that Zainul provided excellent service and made your day enjoyable — your recommendation truly means a lot to us. We’re sorry to hear about the situation with rescheduling and understand how disappointing that must have been. As rescheduling and cancellation policies are managed by Viator, we appreciate your understanding. Thank you again for joining us, and we hope to welcome you back in Penang in the future.
C
Caroline_M
December 28, 2025 · via Viator
Penang Hill, temples and lunch
Our tour guide Ronnie was very good. We didn't want to walk too much so he always went back to get the car to pick us up again. We saw some really lovely temples but to be honest it was too many temples for us. Perhaps fitting in something else or shortening the tour would work better.
事業者からの返答
Thank you for your feedback. We’re glad to hear that Ronnie took great care of you and was attentive to your comfort throughout the tour. We appreciate your honest suggestion regarding the itinerary, and your comments have been noted as we continuously look to improve the experience for our guests. Thank you for joining us, and we hope to welcome you again in the future.
H
Herbert_Y
December 24, 2025 · via Viator
Penang experience
Anson did am excellent job showing us around Penang. He is a good communicator and patient. I would highly recommend him.
事業者からの返答
Thank you for your kind feedback! We’re delighted to hear that Anson did an excellent job and made your Penang tour enjoyable. Your recommendation truly means a lot to us. We hope to welcome you again soon.
B
Bandana_N
December 23, 2025 · via Viator
Perfect for Solo Travellers – Unhurried and Thoughtful
This full-day tour was a wonderful experience and one I would definitely recommend to others. What stood out the most was the relaxed pace—there was absolutely no rushing at any point. I was able to explore each place comfortably and enjoy the day at my own rhythm, which made the experience far more meaningful.
Mr. Vejay, the guide, was extremely helpful, attentive, and knowledgeable. As a solo traveller, I especially appreciated how at ease he made me feel throughout the day. He was patient, accommodating, and always ensured I was comfortable and enjoying the experience.
If you’re someone who prefers a well-planned tour without being hurried, and especially if you’re travelling solo, this is an excellent choice. A thoughtfully organised day with a guide who truly makes a difference.
事業者からの返答
Thank you so much for your wonderful and thoughtful feedback. We’re truly delighted to hear that you enjoyed the relaxed pace of the tour and had time to explore each place comfortably. It’s especially pleasing to know that Mr. Vejay made you feel at ease and well cared for throughout the day, particularly as a solo traveller. Your kind words and recommendation mean a great deal to us. We hope to welcome you again on another memorable experience in the future.
E
Explore17575004370
June 15, 2025 · via Tripadvisor
Beautiful and amazing place
all was amaizing , Robin our driver was explaining all the beauty of Penang, very friendly and supportive. all good thanks
事業者からの返答
Thank you so much for your kind words! We're delighted to hear that you had an amazing experience exploring Penang with Robin. He's indeed a wonderful guide who loves sharing the beauty and culture of the island. We truly appreciate your feedback and hope to welcome you again on another adventure soon!
A
AdamJoseph_G
February 22, 2025 · via Viator
Worst tour experience...
Worst tour experience ever - overpriced and uninformed guide. Tour guide missed the essential highlights of the city that we had to later pay another service to take us. Car broke down with no replacement, forced to walk back to hotel in the heat. Shame on you Viator, travellers paying good money for a tour deserve much better.
事業者からの返答
"We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the standard we aim to provide. We take your feedback seriously and will investigate to prevent this from happening again. Thank you for bringing it to our attention."
K
kristinas809
November 14, 2024 · via Tripadvisor
See above
Full day seeing all the best of Penang, including Penang Hiil, Green Mansion, Budist temples and street art. My guide, Mr. Mike, was friendly, knowledgeable and fun to spend the day with.
事業者からの返答
Thank you for your wonderful review! We're delighted you had a great day exploring Penang and enjoyed visiting Penang Hill, Green Mansion, Buddhist temples, and the street art. It's fantastic to hear that Mr. Mike made your experience enjoyable with his knowledge and friendly demeanor. We hope to welcome you back for more adventures soon!
W
W9641GDpault
October 20, 2024 · via Tripadvisor
A great day in Penang
Great day out to see the sights of Penang. Our guide was excellent with his knowledge of Malaysia in general. We were looked after very well. Thoroughly recommend this tour
事業者からの返答
Thank you for your great review! We're so glad you had an enjoyable day exploring Penang and that your guide provided excellent insight into Malaysia. We appreciate your recommendation and hope to welcome you back soon!
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