Horrific experience in the Holy Family with audio guide!
Unfortunately, our visit to the Holy Family was very disappointing. We bought tickets with audio guide, but we never received the tickets, despite having paid for them. We spent a lot of time trying to solve the problem in the driveway, which caused us to lose much of the experience. The organization was very poor and we received no compensation. It was a great disappointment as we expected a lot from this iconic place.
事業者からの返答
Estimado Francisco,
Lamentamos sinceramente que su experiencia no haya sido la esperada y entendemos la frustración que describe. No obstante, consideramos importante aclarar un punto clave para evitar confusiones.
El producto adquirido, Gaudí and La Sagrada Familia Exterior Self-Guided Audio Tour, es una audioguía autoguiada para el exterior del monumento y no incluye entradas ni boletos de acceso a la Sagrada Familia. Esta información se indica claramente en el título del producto, en la descripción antes de la compra y en el comprobante de reserva.
Por esta razón, no se envían boletos de entrada ni códigos de acceso al recinto, y la experiencia está pensada para disfrutarse desde el exterior, acompañando el recorrido con contenido histórico y cultural a través de la aplicación.
Sentimos mucho que esta diferencia no haya quedado clara en el momento de la compra y agradecemos su comentario, ya que nos ayuda a reforzar aún más la comunicación de este detalle para futuros viajeros.
Reciba un cordial saludo,
El equipo de Soundwalkrs.
L
Leyla_P
July 17, 2025 · via Viator
Don’t buy it
We did not like the tour at all, when choosing the audio of the experience ours was not listed. So we got no information about La sagrada familia
事業者からの返答
Dear Leyla,
Thank you for taking the time to leave your review, and please accept our sincerest apologies for the inconvenience you experienced during your visit to La Sagrada Familia.
We’re truly sorry to hear that the audio content was not available in your preferred language. The Gaudí and La Sagrada Familia Exterior Self-Guided Audio Tour is currently offered only in English and Spanish, which is clearly stated in the tour description. However, we understand that this may have been missed, and we regret that it impacted your experience negatively.
As this is a digital product, we strive to provide clear instructions and accurate details before purchase, but we completely understand how frustrating it can be to feel left out of the experience due to a language barrier.
To make it up to you, we’d be more than happy to offer you free access to another audio tour in either English or Spanish — whether in Barcelona or in another city where we operate. We hope this can give you the opportunity to enjoy the type of experience we aim to deliver.
Please let us know where you'll be traveling next, or if there's a particular monument you'd like to explore with us.
Warm regards,
The Soundwalkrs Team
Customer Care
J
josebE5162NZ
February 2, 2025 · via Tripadvisor
Recommended! Narration 10/10
Use this audio guide because a friend recommended it, and it was very successful!! I didn’t have time to enter, because I didn’t find tickets to the Sagrada Familia for the day I was in Barcelona, and this audio guide was fantastic to do the tour outside the basilica.
事業者からの返答
Estimado Jose,
¡Gracias por tu excelente comentario! Nos alegra saber que nuestra audioguía fue una gran alternativa para recorrer el exterior de la Sagrada Familia y que la narración cumplió con tus expectativas.
Nos encanta que las recomendaciones entre viajeros sigan llevando nuestras experiencias a más personas. ¡Esperamos acompañarte en más aventuras en el futuro!
Saludos cordiales,
El Equipo de Soundwalkrs.
L
laura_o
May 28, 2024 · via Viator
Impossible to Find Audio Tour and No Help by Tour Operator
After several attempts to reach the tour operator, we reached out to Viator and have asked for a full refund. The pickup audio tour location was impossible to find and we asked tourist information officers and Sagrada security and none could figure it out. It was an awful experience.
事業者からの返答
Dear Laura,
We sincerely apologize for the difficulties you experienced with locating the pickup audio tour and the inconvenience it caused. We understand how frustrating this must have been for you.
Please note that our tours are designed to be self-guided, and all the necessary information, including how to access the audio guide, is provided in your ticket. We apologize if this information was not clear.
Regarding your refund request, according to our updated policy detailed in the ticket, refunds are not applicable for cancellations made within 24 hours of your scheduled travel date. We regret any inconvenience caused and sincerely apologize that we are unable to offer a refund in this particular situation.
We appreciate your feedback as it helps us improve our services. We hope you will give us another opportunity to provide you with a better experience in the future.
Best regards, Soundwalkrs Team.
J
josemJ6260CT
April 2, 2024 · via Tripadvisor
Incredible
Visiting the Sagrada Familia and using this app as a guide was a great way to explore this impressive monument. The audio provided detailed information about the history, design and highlights of the structure which further enriched my experience that day, I am pleased with what was provided.
事業者からの返答
Querido José,
Nos complace enormemente saber que disfrutaste de tu visita a la Sagrada Familia y que nuestra aplicación de guía contribuyó a enriquecer tu experiencia. Es gratificante saber que el audio proporcionó información detallada sobre la historia, el diseño y los aspectos destacados de la estructura.
Agradecemos sinceramente tus amables palabras y nos complace haber sido parte de tu día. Si necesitas más ayuda o tienes alguna pregunta en el futuro, no dudes en contactarnos.
Saludos cordiales, Equipo Soundwalkrs.
M
maub98
April 2, 2024 · via Tripadvisor
Excellent app
Very complete information to take the tour of the Sagrada Familia.
It explains every detail of the story very well and is very practical to make the guide without losing any details
事業者からの返答
Estimado cliente,
Nos complace enormemente saber que encontraste nuestra audioguía para la Sagrada Familia tan completa y útil. Es nuestro objetivo proporcionar información detallada y práctica para que los visitantes disfruten al máximo de su experiencia. Agradecemos sinceramente tus amables palabras y esperamos seguir siendo de ayuda en futuras ocasiones.
Si necesitas más asistencia o tienes alguna otra pregunta, no dudes en contactarnos.
¡Que disfrutes al máximo tu visita a la Sagrada Familia!
Atentamente, Equipo Soundwalkrs.
V
vickyvillalara
February 20, 2024 · via Tripadvisor
Self-Guided Audio Tour of Gaudi's Exterior and La Sagrada Familia
I had never had this type of experience in which you simultaneously listen to an audio telling a little about history and take a tour while you can observe what is being talked about and I thought it was excellent. Both the detailed information and the voice that guides and makes you feel emotions, immerse you in the story and hook you, which I think is fantastic!
事業者からの返答
¡Muchas gracias por compartir su experiencia! Nos alegra enormemente saber que disfrutó de nuestro tour guiado y que la combinación de audio e historia visual fue de su agrado. Su retroalimentación es muy valiosa para nosotros y nos motiva a seguir mejorando. ¡Esperamos tener el placer de ofrecerle más experiencias enriquecedoras en el futuro!
Soundwalkrs Team.
9
924desg
November 29, 2023 · via Tripadvisor
Great SELF GUIDE of the Basilica
For those who dont have the time or couldnt go inside the Sagrada Familia, this is the perfect way to understand the story of its creator Gaudi. You will walk around the area surround it, going to take the perfect picture of every angle. It was a very creative way to get to know the story with sound effects.
事業者からの返答
Thank you for the fantastic feedback! We're thrilled our Sagrada Familia experience provided a creative way to understand Gaudi's story, even for those who couldn't go inside. Exploring the area with sound effects added a special touch. We appreciate your support and hope you continue to enjoy our unique storytelling experiences!
J
jorgeamoises
November 29, 2023 · via Tripadvisor
Unmissable Experience
I was impressed by the detail of the history of the Sagrada Familia, its details, meticulous curation of history, even without visiting its interior, we were able to contemplate the majesty of the temple... excellent, looking forward to learning more Soundwalkers experiences...
事業者からの返答
¡Hola! Nos emociona saber que quedaste impresionado con la historia detallada de la Sagrada Familia. La minuciosa curación de la historia es algo en lo que realmente nos esforzamos, y es genial saber que lo apreciaste incluso sin visitar el interior. La majestuosidad del templo es, sin duda, algo único. Estamos encantados de que hayas tenido una excelente experiencia con nosotros. ¡Estamos ansiosos por ofrecerte más experiencias asombrosas en el futuro!
C
Charles_Y
November 17, 2023 · via Viator
Totally misrepresented
Until recent edits to title and description you could easily be misled that this was a tour of the interior of La Sagrada. Instead you are stuck outside with the requirement to download a phone app and use your own earphones - for a tour of the EXTERIOR. To use this "tour" at all means you must have active mobile data on your phone and earphones. Even the directions link opened a map with the red pointer at the middle of the opposite park - in the middle of the park pond! This tour was intended to deceive until recent edits. Viator needs to protect their reputation.
事業者からの返答
Thank you for bringing your concerns to our attention, and we sincerely apologize for any confusion or inconvenience you experienced with the La Sagrada tour. We value your feedback and take your comments seriously. Regarding the issue with the directions link leading to an incorrect location, we are investigating this matter promptly to rectify any inaccuracies in the provided information. Our aim is to enhance the overall user experience and ensure that our customers can navigate seamlessly through their chosen tours.
