Excellent service from Víctor, who took us there and back; he was very attentive at all times. Moisés, who accompanied us. At the lagoon. Very attentive
事業者からの返答
¡Gracias, Juan Carlos! Nos alegra saber que Víctor y Moisés hicieron de su día una experiencia especial. Nos encanta acompañarlos a descubrir la magia de Oaxaca y crear recuerdos que duran para siempre.
The Paraiso Huatulco Team
L
lissetter952
August 24, 2026
EXCELLENT!!
The guide was super friendly and the experience was incredible; everything is highly recommended.
事業者からの返答
¡Gracias, Lissette! Nos alegra saber que disfrutaste una experiencia tan especial. Compartir momentos como la liberación de tortugas y el encuentro con la naturaleza es crear recuerdos que permanecen para siempre.
The Paraiso Huatulco Team
V
Vacation04067196837
August 20, 2026
Turtle release and crocodile visit
Excellent tour, the guide (Archy Carbajal) is the best; his treatment and kindness recommend him.
事業者からの返答
¡Muchas gracias por compartir su experiencia! Nos alegra saber que disfrutó la liberación de tortugas y la visita a los cocodrilos. Agradecemos especialmente sus palabras sobre Archy Carbajal; nos aseguraremos de hacerle llegar su reconocimiento.
— The Paraiso Huatulco Team
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tobye313
August 9, 2026
Turtle Release
We had an absolutely wonderful time on this tour! Our guide, Archy, was knowledgeable, friendly, and clearly passionate about the local wildlife and ecosystem, making the experience both fun and educational for the whole family. We got to see crocodiles, iguanas, birds, and deer along the way, which was a great start to the adventure. The highlight, though, was watching sea turtles come ashore to lay their eggs, and then getting to release baby turtles into the ocean ourselves — an absolutely unforgettable and moving experience. Archy made sure everyone felt safe while still getting great views and photo opportunities, and his storytelling and local knowledge added so much richness to the excursion. We’d highly recommend this tour to anyone visiting the area — it was easily one of the best parts of our vacation!
1人が参考になったと回答
事業者からの返答
Thank you so much for sharing your wonderful experience! We’re delighted to hear that Archy made the tour both fun and educational, and that the turtle release was such a memorable highlight for your family. We truly appreciate your kind words and recommendation!
— The Paraiso Huatulco Team
6
623mimir
June 22, 2026
Recommended
An amazing experience! Victor is an excellent guide!
事業者からの返答
Hola,
¡Muchas gracias por tu comentario! Nos alegra mucho saber que disfrutaste la experiencia de liberación de tortugas en Escobilla y la visita a Ventanilla. Le compartiremos tus amables palabras a Víctor, quien estará encantado de saber que hizo de tu recorrido una experiencia especial. ¡Esperamos recibirte nuevamente en Huatulco para más aventuras inolvidables!"
C
carlosrodrigoc82
May 14, 2026
Excellent Tour
Excellent service from Guide Archie, the best.
事業者からの返答
¡Muchas gracias por tu comentario! Nos alegra saber que disfrutaste el tour y que Archie hizo de la experiencia algo especial. Le compartiremos tus palabras, seguro le encantará saberlo. — The Paraiso Huatulco Team
P
pattya54
March 31, 2026
Turtle release is a must-do
While the ecotourism location was a 1.5 hour drive from Huatulco it was worth the time on the road. The boat ride on the lagoon to see the crocs was exciting and we had an up close encounter with a couple of them. It wasn’t just the kids on the boat who were excited!
I have snorkelled many times with turtles in Hawaii and even have a tattoo of one, inked in Maui. Because of this affinity with them, releasing the baby turtles at sunset on Ventamilla beach was a highlight for me. Everyone is given their own turtle to release into the ocean.
Our guide from Paraiso Huatulco was awesome and took care of us extremely well. I highly recommend this tour. Come prepared for a long, hot day (stay hydrated) and enjoy supporting this wildlife sanctuary.
事業者からの返答
Hola Patty,
Thank you so much for your wonderful and detailed review! We’re thrilled the turtle release was such a meaningful highlight for you. It’s great you enjoyed the lagoon adventure and close encounters with crocodiles as well.
Paraiso Huatulco is also part of the “Human–Crocodile Coexistence” committee, supporting responsible coexistence and conservation efforts.
We truly appreciate your recommendation! — The Paraiso Huatulco Team
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Liana_R
March 20, 2026
A day with the crocs and the turtles
It's a long ride out to the croc and turtle sanctuary. Our driver, who was very knowledgeable we learned later, did not speak to the 7 of us in the vehicle on the way in and back. Be prepared for about 1.5 h each way, with some of the highway a dirt road. The crocs and the island sanctuary were really well done. We saw many crocs, fed mule deers and saw the most delightful spider monkey named Yupi who lived alone in his enclosure and who desperately could use a friend. He seemed starved for social contact. The turtle release was on Ventimillia Beach. There was a covered area on the beach where eggs are hatched. We released baby turtles and watched them struggle to get to the water. Be prepared that the seabirds are hungry and we were very shocked when one turtle was swooped up and carried away. Prepare your young kids for the potential sight. Our grandson was quite traumatized by it.
Overall, we were glad we went. Victor our driver was very friendly and did a great job answering our questions.
Be aware that the trip cost does not include the admission prices for both sanctuaries which were 550MX per person.
事業者からの返答
Thank you, Liana, for sharing your detailed experience.
We sincerely apologize for the long ride and road conditions. The new highway construction in the region means there are currently many roadworks, which can make the journey longer and less comfortable than usual.
Regarding the turtle release, we understand how shocking it can be to witness a seabird taking a baby turtle. While difficult to see, it is part of the natural cycle. In the wild, only about 3% of hatchlings reach adulthood. Conservation camps like La Ventanilla help protect nests and significantly improve their chances of survival.
We truly appreciate your kind words about Victor and are glad you enjoyed the crocodiles and overall experience.
The Paraiso Huatulco Team
I
Idahi_C
March 15, 2026
Excellent
The tour very cute, as much as to see the crocodiles in their habitation as the release of turtles our guide Victor 10/10 very attentive to everything.
事業者からの返答
Hola Idahi,
¡Muchas gracias por su excelente comentario! Nos alegra saber que disfrutó el recorrido, tanto la visita a los cocodrilos en su hábitat como la liberación de tortugas. También nos da mucho gusto saber que Víctor hizo un gran trabajo como guía.
The Paraiso Huatulco Team.
C
CocoMariaC
February 11, 2026
Subpar customer service. Not trustworthy
I canceled my tour the night before and requested a credit for future use. They not only denied this but kept all my money. I tried to talk to them and they were very rude. The customer service is subpar. Operating as this people do is bad business practice. I don’t recommend and or support a business with such low ethical and professional standards.
事業者からの返答
Hello Maria,
First of all, we sincerely hope you are feeling much better.
We are sorry to hear about the situation you shared with us. We understand that falling ill before a trip is unexpected and beyond a traveler’s control, and we appreciate you informing us.
According to the cancellation policies established by the Viator platform — which are accepted at the time of booking — in order to receive a refund or make changes, the experience must be canceled at least 24 hours in advance. When a cancellation is made less than 24 hours before the scheduled time, the platform does not allow refunds or rescheduling.
Additionally, in exceptional cases due to health reasons, our protocol allows us to consider alternatives only when a medical certificate is provided to support the situation; however, in this instance, we were unable to receive such documentation.
Throughout the entire process, our team remained in communication with you to provide clear information and assistance within the guidelines established by the platform and our operational policies.
We appreciate your feedback, as it helps us continue strengthening our processes and improving our visitors’ experience.
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