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sanetl2026
June 11, 2026
Very disappointed at lack of response and services c
Confirmation #: 1787845431
Booking Reference #: 1405455825
I made inquiries and provisionally booked a ride for pickups for a hop on hop off wine tour. When I could not confirm a special pick up service, I cancelled the reservation. The operator went ahead and charged me anyway without any service rendered. I want to be refunded for this charge. I am a disabled pensioner and don’t care to be treated this way. I have been a member of Trip Advisor throughout the world since 2012. This is just not right. I look forward to hearing from you soon.
Thank you
Sanet Lane Halck
Please view communications below
Vine Hopper: Hop-On Hop-Off Wine Tour - Northern Route
Jun 10 • 10:50 AM • 2 Adults
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Message the tour operator
Open:Mon - Fri 8:00 AM - 4:30 PM (South Africa Standard Time)
7 Days Ago
Sanet Lane-Halck
03:01 PM
Hello - can we be collected at Paardevlei Life Style Estate, in Somerset West? Whe can we see which estates we will be visiting?
Raino Bolz
03:22 PM
Good day SanetIf we need to collect in Somwrset West there will be an additional fee of R650 return. Let me know if you would like to bookKind regardsVeronikaAdventureshop StellenboschOu Landbousaal, 1 Noordwal-Wes strStellenboschTel: +27726417303
6 Days Ago
Sanet Lane-Halck
03:28 PM
No worries thank you! We cancelled the day.
事業者からの返答
Dear Sanet. First of all, you booked the tour through a 3rd party Viator, when you make a booking with Viator, the money gets taken by them automatically. As you decided to cancel due to extra collection charge in Somerset west, which is a neibouring town and not in our free collection area, you stated that you have cancelled it, and we accepted it. As explained to you multiple times, you need to CANCEL the tour through the booking agent VIATOR, as they have your money. They would have refunded you immediately once you have cancelled it with them. There was no lack of communication. Please see communication below, explaining that you need to CANCEL with VIATOR.
Jun 9, 2026, 09:50 AM
Adventure shop Stellenbosch.
Dear Sanet. Thank you for the message. You have booked through a 3rd party called Viator. You should cancel the booking with them. We can only reply to the messages they sent to us. Please cancel your booking with Viator.
Sanet Lane-Halck
Sanet Lane-Halck Jun 9, 2026, 11:54 AM
I cancelled the booking on 6 June, 2026. Please refund me the full amount.
You had no right to process the payment.
Adventureshop
Jun 9, 2026, 12:21 PM
Dear Sanet, we as the tour operator do not have your money, Viator has your money. You made the booking with them and therefore need to cancel the booking through them. It doesn't cancel the booking if you write a message here. You need to go into your booking ID and cancel the booking. My sincere apology for the inconvenience. You need to cancel this directly with them and they will refund you.
I feel it is very unfair of you to give us a 1 star rating which really affects our fantastic ratings with Tripadvisor for something we did not do and have no control over! We tried to help you multiple times but you do not want to listen to our advice.
I
Ivan G
May 15, 2026
Great informative tour, and mighty crack.
This was a great way to spend a full day travelling around wineries in the Stellenbosch wineries area. We got to see 5 of the 7 main wineries and sample their wines, although I am not a drinker, I really enjoyed the tour and was in awe of the fantastic setting of each winery and the scenery surroundings. Well worth a visit, even for a non drinker like myself.
事業者からの返答
Thank you for the review. Greta that you enjoye dyour day with us even though you are not a wine drinker. I agree the settings of the farms are spectacular!
L
Lillyhubert
March 14, 2026
Wine
We started our tour at 11.00 am . Could visit the 4 wineries. Disadvantage because you are with wine hopper you have to choose the wine together at some winery or there is a set menu.
事業者からの返答
Thank you for the review. Gald you enjoyed your day. Seems liek you would have liked a more private experience, if you visit Stellenbosch again some time, please try one of our Private wine tours where we can cater to your specific wine tasting prefferences with a priavte guide.
R
ranners77
March 7, 2026
A must do trip
We started our wine tour from Stellenbosch town centre at 12. Our driver, Marchall, explained how the wine tour worked. We picked the northern route, which covered 6 vineyards and you could pick which ones you got off at. As we were later starting we picked 3: Delheim, Leivland and Remhoogte.
At Delheim you could have a 5 wine taster and the staff were great at explaining about the wines.
At Leivland you could have 5 or 3 wine tasters, we did 3 and a meat & cheese platter. The grounds here were stunning and we had a lovely lady tell us all about the wines.
At Remhoogte we shared their 5 wine taster.
It was a fantastic experience and Marchall was funny, friendly and full of information. Loved it!
事業者からの返答
Thank you for teh review. Glad you enjoyed your day with us and Marchall as your driver!
M
MJBarclay
January 28, 2026
Fantastic Wine tour with Marshall of Northern Route
Fantastic wine tour of the Northern Route in Stellenbosch. Marshall picked us up from our hotel in Stellenbosch and was a very friendly and informative guide. We stopped off at our three chosen vineyards - Simonsig, Delheim and Remhoogte. All were fabulous and we had a charcuterie at Delheim with stunning views down to Table Mountain. Would highly recommend this tour - it was one of the best days on our two week trip to South Africa. Thanks again Marshall!
John and Maria.
事業者からの返答
Thanks John and Maria
Glad you enjoyed your day with Marchll on the Vine Hopper!
F
Fieldday1
December 14, 2025
Visit wineries without driving
We had a great tour with Marchell on the Northern route, best by far is Delheim the views were amazing and wines even better!
Thank Marchell for getting us back to Spier Farm.
Highly recommend.
事業者からの返答
Thank you for the positive review. Marchall will be pleased. Hope to see you again on one of our other Vinehopper routes.
A
Annele93
November 28, 2025
A great day in a great region
We had a great day on the northern route today - great wineries (highlight: Delheim, small but very fine), great wines and above all: great driver. Marchall - thank you! Very funny, very personable, informative and entertaining - gladly again, you can only recommend!:)
事業者からの返答
Vielen Dank für die 5-Sterne. Marchall wird sich freuen. Wir hoffen, Sie bald wieder auf einer unserer Vinehopper-Touren zu begrüssen
M
mariekevU8691MN
November 27, 2025
Varied tour, with many choice options
Our day started early as we had chosen the first route. There was probably one of the happiest people ever: Marshall! What can that man tell you, it gives you energy. He gives good and clear instruction. During the day, he comes to check on us to make sure everything is going well. A real host for this tour. We have visited 3 wineries: Simonsig, Delheim and Brake Height. Nice to be here and what amazing views.
M
michellekK2870AO
October 1, 2025
Fun tour
It was a beautiful tour, even if it rained unfortunately. Our driver was just the best. He was funny and gave us a lot of information.
T
Terry_O
May 9, 2025
Northern Vlneyards on Vine Hopper😋
Very different vineyards, all beautiful. Pickup from Hotel and flexibility en route. Marshal is a terrific guide/driver.
事業者からの返答
Thank you for the review, Marchall would be pleased. Hope we will see you next time on one of our other routes
