It is significantly overpriced. A taxi from Unipark hotel to the international airport costs $5 not $50. Take a taxy instead.
事業者からの返答
Dear Rimma,
Thanks so much for this report. This is quite sad report and we respect but you need to understand we are a local tour company that offer services on line and our cars are minivan or SUV while taxis are smaller and yellow color and easy to take at the street.
You took with us departure transfer from the hotel to the airport and we guess you took some arrival transfer with another company or other taxis, so if you knew in advance the price for this option you could have cancelled our service in advance without any penalty and avoid paid high rates as you mention. Besides please don´t share false information, you paid 36 USD and NOT 50 USD and you need to consider as well from that price we get 25% less considering the rest is the fee of the platform you used to book the service. Besides or team contacted a day before to remind you the pick up time from Unipark Hotel, so quite strange why you did not ask about the cancellation option, please consider we have to pay our staff and taking a taxi will be always much cheaper at any part in the world. Finally we could say our rates are not so high as your comment, we consider our price and service are good in compare with other companies.
Thanks so much for using Ecuador Local Guide.
Best,
Ecuador Local Guide Team
J
Jack
June 3, 2024 · via Viator
The driver never showed. ...
The driver never showed. Fortunately, cabs were available or we would have been late for our flight.
事業者からの返答
Dear Jack,
We sincerely apologize for the inconvenience and frustration you experienced. There is absolutely no excuse for a missed pickup, as you you know this was a last minute booking and we did not check our email at night.
We have proceeded to reimburse 100% and you will get your money soon!
Best regards,
Ecuador Local Guide Team
J
jorgeaJ5772HG
September 18, 2023 · via Tripadvisor
Peace of mind
Excellent service. I was picked up from the airport on time. I will request their service in the future as it gives me peace of mind knowing there will not be last minute cancellations .
事業者からの返答
Dear Jorge,
Thanks so much for the report about airport transfer service. We really appreciate your time.
Best wishes,
Ecuador Local Guide team.
P
PHIL_P
August 27, 2023 · via Viator
fun in Ecuador
did a couple of day trips wth guides. Very enjoyable. Had extra days in Guayaquil and Quito. We were taken to waterfalls in both places and historic Quito and center of the earth.
事業者からの返答
Dear Philip,
Thanks so much for the report about the Day trips around Quito and Guayaquil.
As Ecuador Local Guide we offer only private trips and it can be customized according your needs or preferences.
Best wishes,
Ecuador Local Guide team.
S
Susan_D
March 1, 2020 · via Viator
Prompt and courteous service.
We used this service service several times while in Ecuador and the drivers were always prompt and courteous. It was a relief to know someone would be waiting at the airport for us. They usually had a bottle of cold water waiting for us too.
事業者からの返答
Dear Susan,
Thanks so much, we really appreciate your comments and it motivates our team who try to provide the best services to all our clients, Hope you had a great trip in Ecuador and feel free to contact Ecuador Local Guide if Ecuador is in your radar again for your next trip.
Ecuador Local Guide Team
Guayaquilの類似ツアーを比較
最安値: グアヤキルプライベート出発ホテルから空港への送迎。 — $20
最高評価: Best Highlights in Guayaquil — 5.0 (199 件のレビュー)
