[プレミアムプライベートツアー]ソウルからの雪岳山と東海またはナミ島

Thank you so much for your kind review. We’re delighted to hear you enjoyed the Seoraksan tour with Mr.Kim and had a wonderful day exploring Korea’s beautiful sights. We hope to see you again on another adventure in Korea.

Thank you so much for your wonderful review. We’re especially glad to hear that Chance made your experience so memorable. His knowledge, professionalism, and friendly approach truly make a difference, and it’s great to know he was able to assist you once again on your return visit. We’re delighted that everything went smoothly—from the timely hotel pickup to the drop-off—and that Chance provided such helpful and informative guidance throughout your tour. He will be very happy to hear your kind words. We sincerely appreciate you choosing Chance again, and we hope to welcome you back to Seoul for another great experience in the future..!!

Thank you for your kind words. We're so glad you had a wonderful time with Jimmy and enjoyed our tour 😊

This is a response from Andy, one of our most trusted guides, who conducted this tour; "I was your guide that day, and frankly, it was one of the most difficult tours I’ve ever had to deal with. I informed you multiple times that I would be a few minutes late and apologized in advance—yet you arrived 15 minutes late yourself without any consideration. From the very beginning, your behavior was inconsistent and disruptive. You insisted on going to Nami first, only to change your mind shortly after. Before lunch, I clearly explained—repeatedly—the available options: Korean, chicken, Chinese, and more. You specifically chose Japanese food. Then, on the way there, you abruptly changed your mind again and demanded to go to a seafood market instead. You personally selected the fish and agreed to pay, only to suddenly claim you don’t eat fish while it was being prepared. I had already explained numerous times that it would be raw fish. At no point did I force you—you made that decision yourself. You then asked for fish stew, I paid on your behalf, and instead of resolving the situation, you walked out. When I even offered to go out of my way to get calamari for you, you refused—only to storm off and buy and eat it yourself. Your behavior was not only contradictory but completely unreasonable. On top of that, having someone from your group call a concierge to check for restaurant availability—without providing basic information like number of guests, time, or preferences—perfectly reflects your lack of organization and respect. This is not how a tour works. I fulfilled my responsibilities as a guide; you, however, failed to act like a cooperative guest. Paying for a tour does not entitle you to complain endlessly, change decisions on a whim, and create unnecessary complications throughout the day. If you want to be overly picky and difficult, that’s your choice—but not on a guided tour where coordination and mutual respect are essential. Good luck to any future guide who has to deal with this kind of behavior." As the owner of tour agency, the company that created and operates this tour, I will be absolutely clear. Andy, our top guide, has earned nothing but 5-star reviews. We trust him completely, and his integrity is beyond question. We are fully aware of a certain type of customer who tries to game the system—leaving dishonest, damaging reviews to pressure operators into refunds, then conveniently removing them afterward. Let me make this very clear: as the leading and most experienced provider of private tours to Seoraksan, we do not tolerate this behavior. We do not give in to it, and we will never compromise with people who act this way. To the customer in question, here is the only thing you need to hear: Fix your attitude. Sort your life out..!!

Thank you so much for your wonderful review..!! We’re glad you had a great experience and enjoyed Benny’s insights—truly appreciate your recommendation 😊

As the person responsible for overseeing this tour, I was informed yesterday of a concerning report regarding the Seoraksan tour by our highly experienced and respected guide, Mr. Kwon. Based on my 13 years of experience, upon hearing the initial report, I had a strong sense that this would be an extremely difficult case. I was also concerned that it would be a particularly challenging day for our guide, who is one of the most professional and dedicated members of our team. Nevertheless, as always, I instructed him to treat the guests with the utmost professionalism and to do his very best. However, after reviewing the full report submitted by Mr. Kwon, I was frankly shocked. It is deeply troubling that he had to endure such an experience. Below, I am sharing Mr. Kwon’s detailed account of the tour. This is intended for the benefit of any prospective clients, to make it clear that there was no failure in our level of service and that our guide fulfilled his responsibilities with professionalism and integrity from beginning to end. I sincerely hope that the guest in question, Susan, will also take the time to read and reflect on this account. Here is our guide response; Yesterday, I met two guests, a Korean-American mother and daughter, on this Seoraksan tour. The meeting time was 7:30 AM, but the daughter, Susan, arrived 10 minutes late, and the tour began with her apologizing to me. (Typical Americans do not usually arrive late.) Since this tour is conducted in English, I naturally started the narration in English. When I mentioned that I would be narrating in English, Susan's mother said she was fine speaking Korean. Susan, however, explained that although her Korean is a lot broken, she understands the material and would ask questions if she didn't understand something, so she would appreciate it if I could explain it again in English at that time. Thus, I began giving explanations in Korean while driving. While I was explaining various things to the mother, Susan said she was tired and wanted to sleep even before getting in the car, and she slept the entire way to Seoraksan. When it came time to take the cable car (which customers must pay for), they insisted on going up by themselves, so the two of them went up alone while I waited at the platform. (It seems they felt it was a waste to pay for the guide's cable car ticket as well.) As soon as they came down, they claimed they weren't hungry since they had eaten something upstairs, so they said they would visit Sinheungsa Temple by themselves again.(I offered to be their guide, but they refused that as well) and told me to eat alone. However, since we always have lunch with our clients for meals we provide, I did not eat and waited on the way down until they returned. Then, I picked them up and we traveled to Nami Island. As soon as we arrived at Nami Island, they said they were hungry and wanted to eat immediately, so we ordered food at a restaurant inside of the island. However, the bill already exceeded the cost for three people budget. so when I mentioned the excess the cost, they just gave me the extra money and asked me to eat different other table(We always eat lunch all together for this tour when the lunch is included). The lunch cost would have been more than enough for three people to eat comfortably, so it is truly unreasonable for them to order like that and then complain about it?!! Susan slept the entire time, even during the drive from Seoraksan to Nami Island. I also had a feeling that she didn't understand Korean well and was going to spout nonsense, so I explained everything in English starting from Nami Island. Furthermore, when we were buying the Nami Island tickets (which the customer is supposed to pay for), she made a very displeased face, acting as if she couldn't believe they could possibly pay for the guide's ticket. It was only when I explained that I was purchasing discounted tickets for her using a company app and that guides don't accept payment that her hostile expression softened a little. Overall, their behavior was consistently inconsiderate, dismissive, and lacking basic courtesy. It seemed Susan did not understand the role of a guide at all and instead treated me as nothing more than a hired driver—someone she could ignore while she slept through the experience. Despite all of this, I remained professional, patient, and committed to fulfilling my responsibilities until the very end. Given that, receiving a negative review from her is both disappointing and revealing. It reflects more on her character than on the quality of the service provided. Frankly, I can only hope not to encounter guests like this again. Writing this has at least allowed me to clearly state my perspective.

Thank you so much for your wonderful feedback. We’re delighted to hear you had such a great experience with Adam. Your kind recommendation means a lot to us, and we hope to see you again soon.

Thank you very much for the best compliment review. You were so lucky to have such a nice guide Jimmy. He speak both English and Chinese well and even Japanese too. Please come to Korea again and join us for other tours too.

Thank you so much for your warm and wonderful review. I think your kindness made our guide Kim work even nicer to guide you. We look forward to seeing you again on your next visit to Korea.

Thank you so much for the nice review. Yes. Andy is so friendly and good personality guide. When you come to Korea again, please visit us again.