Last minute our guide was switched with no notice. Then when we get there, the animals are clearly not treated well with scabs, sores, and bleeding and at one point a camel and horse sat down they threw rocks at them. We expected with a guide to avoid scams or being hassled but they spent the entire ride back pushing us for a tip. I would have tipped regardless but constantly asking while we were still separated from the guide and van, especially telling my children to make sure their mom tips was so uncomfortable and tacky. Do not use this group because they will not protect you from aggressive sales tactics.
事業者からの返答
Thank you for sharing your feedback. We take your comments seriously, particularly regarding the treatment of the animals, the tipping requests, and the last-minute guide change.
We have shared your concerns with our team and the service provider for immediate review. Our goal is always to ensure our guests receive a professional, comfortable, and respectful experience throughout their tour.
Thank you for bringing these matters to our attention.
C
Chelsea_D
October 20, 2025 · via Viator
Core memories made & checking things off our bucket list
We had a blast!! Fun ride, wild experience, incredible views and pictures with the camels and pyramids. This will go down in our memory books.
J
JEAN L
April 3, 2023 · via Tripadvisor
Chill day in Giza
Love everything about this tour. Horse riding by the pyramids, free water and lunch (because we said we were tired and hungry after), super friendly and accommodating tour guide (Maedhat) and driver (Ramadan), very funny and patient horse trainer (Ahmed). The tour went on for 4.5hrs because they gave us more time to take photos and videos. We went to check the papyrus maker and bought souvenirs. All in all, it was just fantastic and exceptional. I highly recommend this to those who need a short tour to fill in for a gap in your itinerary.
J
JanieL235
December 2, 2022 · via Tripadvisor
Camels may be big smelly beasts, but the ride was awesome anyway!
What a wild adventure to ride a camel!!! Don't pass this up! I highly recommend this for those that are adventurous. But hang on tight when your camel gets up from the ground and also when your camel lowers himself/herself to the ground for the dismount. We did these rides with the independent vendors that were behind the Great Pyramid. I'm not sure it they are run by the Deluxe Travel Egypt Company.
K
K3207JYsaada
April 29, 2022 · via Tripadvisor
Amazing Experience
The guide Mahmoud is the highlight of this trip, he’s very knowledgeable and intelligent, he summarised the history of Egypt from the ancient to the present so eloquently. If hospitality had a name it would be Mahmoud
As for the Horse riding, the instructor Ali was very gentle with us and allowed us to capture memorable pictures with the horses with the pyramids in the backdrop
All in all, anyone in Egypt I would more than recommend you travel with Deluxe Travel, you will not be disappointed in the slightest
K
Kelsea_B
December 30, 2021 · via Viator
Dead horses and garbage, but friendly people
This was an interesting tour and was nothing that we expected.
PROS: They had great communication through WhatsApp and were very friendly, which is why it's hard to share the truth here. The camels seemed well taken care of and comfortable, thank goodness. We had to tip the driver, translator, and two camel owners, so just be prepared for that.
CONS: We rode 2 camels very far away from the pyramids, surrounded by garbage, passing by two dead horses on the way there and back (freshly dead as they hadn't decomposed much). There were also lots of kids riding their horses around us, with lots of whipping. Not a great photo opportunity since it was so far away and behind a metal gate. There also wasn't any information shared since the people didn't speak English. Not worth it in my opinion, and some what traumatizing because of the dead horses.
事業者からの返答
Dear valued customer,
Thank you for taking your time to review your experience on Viator.
We are always keen about our customer’s satisfaction. Our services was to provide transportation to and from location and to provide camels for riding. All the cons that you have mentioned are beyond our hands. The road you have taken is the only way for anyone to ride horses, camels and ATV. We know that uncleaned roads and dead animals might have irritated you but we are unable to do anything about it.
M
moepately
November 17, 2021 · via Tripadvisor
Giza pyramids, Saqqara and Memphis
Once again we embarked on our private tour with guide Mahmoud Badr, who is a Gem of a guy. There is anything that he doesn't know. Very proud of his heritage. Seen the sights and pyramids from different angles and viewpoints. Amazing experience. Fascinating history, and these humongous structures are truly brilliant.
B
birgit_rachid
October 24, 2021 · via Tripadvisor
Pyramides and more...
Great tour, great guide mahmoud basr.
If we come back to cairo, we would like to have him again as a guide
T
Titifoly
October 11, 2021 · via Tripadvisor
Horse riding in Giza
Very good experience with Mahmoud and badawee ! They met us where we agreed and Mahmoud speaks 9 languages !!!
The stables were very welcoming and the horses were very nice and energetic, in great condition.
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Mfelik
June 13, 2021 · via Tripadvisor
Amazing.
The black desert tour was amazing and unforgetable experience to me and my friend. The balck deposits on the desert mountains were like out of a movie experience
