The destinations were fantastic and everyone was friendly and welcoming. It was such a shame the we spent such a long time in the car where the driver was constantly snorting, sniffing and sneezing. He should have called in sick.
事業者からの返答
Dear Owen Winsloe,
Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed the fantastic destinations and felt welcomed by the people you met.
However, we are deeply sorry that your time in the car was so uncomfortable. Please note that we were completely unaware of the driver's condition at the time, as he did not report feeling unwell to our management. It was only after looking into the matter further upon assisting you that we discovered he had started showing symptoms during your trip.
We completely agree that if a driver is feeling unwell, they should not be operating a tour. The comfort, health, and safety of our guests are our top priorities, and we sincerely apologize that we fell short during your journey.
We have already addressed this directly with our transport team to ensure our health policies are strictly enforced and that drivers report any illness immediately.
Thank you again for helping us improve our services. We hope to have the opportunity to welcome you back in the future under much better circumstances.
Warm regards,
Bali Golden Tour
S
sarahandersonz
September 24, 2025 · via Tripadvisor
Excellent Tour For Those Wishing To See Traditional Crafts And Purchase Direct From The Artisan
Excellent tour - we visited some great places for purchasing authentic artisan made items and saw the makers making them. The wood carving place was stand-out we could have spent all day there watching the carvers! Our guide, Oka, was excellent. He gave us lots of interesting information and was very kind.
I
ianaM2495TI
September 23, 2025 · via Tripadvisor
Shopping till you drop
Excellent experience and great range of products to choose from, our driver was fantastic and very knowledgeable.great trip.
6
614phc
February 11, 2025 · via Tripadvisor
Best half day tour
Guide was very knowledgeable and friendly. Good recommendation for restaurant for lunch. Guide explained and gave us an insight into Balinese culture
T
Terence_C
October 9, 2024 · via Viator
Educational 1/2 day tour with a great guide
Batik weaving wood sculpting were excellent. Delicious lunch included. Guide's local knowledge, communication, friendliness and professionalism were top rate.