Total Desaster!!! With the Instructions given for a meeting place, I could not find my Guide. I went to the extent of asking 3 Londoners for help, 2 Merchants in the District and a Passerby. With the Instructions given, they could not find this Guide either. After a 45 minute search, I gave up and hailed a Taxi back to my Hotel, disappointed. Total Waste of Time, with travel expenses included in this feascal. After reporting this, I recieved only half of what was paid. I feel Cheated both Finacially and of the Experience.
Hi Susan, we're sorry to hear about your experience. On the day about 90 minutes before the experience you have messaged us to say that just arrived in London and were waiting for lost luggage, and if it was possible to meet you at your hotel, at a later time or move it tomorrow. This was very last minute request and our guide was on their way. We messaged back proposing a later time but as we later found you did not have access to internet could not communicate. We were no longer sure if you can make to the tour however our guide waited an a nearby cafe in case we heard from you. Later in the afternoon as I could made contact with you and I still offer you the experience, you mentioned you cannot come back to the meeting point and that was your only day in London. So we suggested part refund, and you mentioned that it has to be at least 50% and we have processed this for you. We're sad to see that after all we tried to assist you with this matter, you have left this review.
