We reserved a private tour from Nairobi to the elephant orphanage and Nairobi National Park. The safari van that picked us up was very old and run down. The driver was not as knowledgeable about the animals as our other 3 previous drivers. The safari van had mechanical issues (we had to stop at least 8 times in the park and a few times on the drive to the airport -we had to drive with our hazard lights flashing). We have been in contact with the company on all this. We have asked for some compensation because of the mechanical issues (we were disappointed with the company and tour). We were told an investigation has started on our complaint.
事業者からの返答
Thank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations.
We have reviewed your complaint carefully, including the vehicle tracking records and the driver-guide’s report. Our records show that you were picked up on time at 9:30 AM, arrived early at the Elephant Orphanage and secured a good viewing position, then proceeded to Nairobi National Park from around 12:00 PM to 5:00 PM.
We acknowledge that the vehicle developed a speed governor connection issue later in the day, especially after visiting the Hippo Pool and while exiting the park. The driver stopped at a fuel station on the highway to have the issue checked and resolved, then continued slowly to avoid triggering the same problem again. You were still dropped at the airport in good time as planned.
Regarding the claim of stopping eight times inside the park, our investigation does not support that number. However, we do understand that any vehicle issue during a tour can be frustrating, and we sincerely apologize for the inconvenience and disappointment caused.
Had the vehicle completely broken down, we would immediately have arranged an alternative vehicle. In this case, the issue was identified as a speed governor connection problem and was managed so that your tour and airport transfer could still continue safely.
We remain committed to offering reliable, enjoyable safari experiences, and we appreciate your patience during the tour. Thank you again for traveling with us, and we hope to have the opportunity to serve you better in the future.
9
995ida_
October 21, 2024 · via Tripadvisor
Great experience!
I first realized I had made a mistake and booked in the afternoon instead of the morning. Customer service was great and changed the booking on very short notice.
We were picked up at the hotel by a very friendly and experienced driver/guide who knew every corner of the park and explained about the different animals. His driving skills was definitely impressive, some of the roads there are not for beginners.
I would absolutely recommend Cruzeiro Safaris. Thank you for an amazing experience!
Now we all have to contribute to taking care of our planet so we can keep these beautiful animals for the generations to come 🥹
事業者からの返答
We are delighted to serve you, we look forward to be of service next time to offer more exiting experiences and explorations in Kenya. thank you
A
alejandrodU2260WY
September 3, 2023 · via Tripadvisor
A great safari
A great safari. They adapted to our schedule and pickup point. Better than a private Safari. Our guide Paul was very friendly and was constantly trying to find as many animals as possible.
It was a great day.
7
755gvantsas
June 21, 2023 · via Tripadvisor
Super experience
Clement was our guide - he was excellent guide and person! He did everything (im)possible to make our tour unforgettable with the super exciting view of the Lion. Highly recommend this company! Thanks!
事業者からの返答
Greetings and thank you very much .. we do look forward to your next visit in Kenya
_
_chrismorgan2
February 7, 2020 · via Tripadvisor
Great if you don't have time to go further afield
I really enjoyed this tour. The staff were friendly, the tour was just the right length for an afternoon activity, and it all ran very smoothly. That said, it is definitely an inferior experience to some of the Safari options further afield - mainly because there aren't all that many animals, so if you have time, I'd get out of Nairobi and do a safari elsewhere.
C
charlessI2802XK
December 23, 2019 · via Tripadvisor
Excellent Trip and Great Guides
We were picked up early from our hotel in Nairobi by Julius who was very friendly and helpful throughout. As we had time to kill he took us for some coffee and shopping at the Golden Eagle Cafe which had excellent coffee and nice souvenirs.
Onto the elephants at the Sheldrick Wildlife Trust and Julius helped us getting a good view as well as suggesting a last minute change to our itinerary to go to the giraffe sanctuary as well, which we paid for separately. The baby elephants are incredible and the work of the wildlife trust is amazing in rescuing and caring for them.
Next stop was the giraffe sanctuary which was very busy as this was a Sunday afternoon in the build up to Christmas. Once again, Julius was very helpful and showed us around as well as taking some photographs for us. Afterwards we were taken to Carnivores restaurant for lunch which is a bit of a Nairobi institution and was very nice.
After lunch, Julius handed us over to our game driver for the afternoon, Mondio (sorry for the spelling) and we transferred from the Nissan that we had travelled around in to a very capable 4x4 Toyota Hiace with a pop up roof that provides shade, but lets you stick your head out of the roof for viewing game. He was an excellent driver, with a great eye and very knowledgable and friendly. Also a photographer which was great for us.
On entering the Nairobi National Park, we paid our entry separately (it is card only as the tour company had said) and then the most amazing drive started. What you see is down to luck as these are wild animals, but a good driver/guide helps enormously and we were incredibly fortunate for our afternoon drive. As well as amazing bird life, we saw giraffes, zebra, lions, white rhino, black rhino, baboons, hartebeest, impala, gazelle and tortoises. Finally we were dropped off at our hotel around 7pm feeling very fortunate.
I cannot believe what a great day this was.
事業者からの返答
Greetings of the day.
we are very glad indeed that you had a wonderful experience on the tour to elephants, giraffe and national park as well as lunch. We do look forward to serving you next time. Our driver guides will be waiting to serve you more.
Best Regards
Sales Team
H
H3371JKscottm
September 30, 2019 · via Tripadvisor
Last last minute trip worked great !
I travelled to Nairobi to visit my son for a few days after an India business trip during his semester abroad.
We wanted to do a park visit but couldn’t plan too far in advance.
About 1.5h before the tour started , I sent an email via the website and within 20m I had a response and plan for hotel pick up (thanks Claudia).
John our driver picked us up within the promised time and we went to the park. John was funny and knowledgeable and we had a great time. Our safari mates made it extra enjoyable as well.
John dropped 4 of us off at Carnivore and waited for us to have dinner - then dropped us off at different locations
Nice Service !
事業者からの返答
Greetings of the day
Thank you for taking the time to write a review. We are very glad you enjoyed the National park Tour and the services of our experienced Safari driver guides. We do look forward to hosting you next time.
with thanks
A
Ana L
September 15, 2019 · via Tripadvisor
Wonderful national park near city
We saw many wild animals in the park which is so very close to the city. Amazing time and our guide was fantastic. Very memorable and positive experience. A wildlife paradise right near Nairobi.
1人が参考になったと回答
事業者からの返答
Greetings of the day
Thank you for taking the time to write a review. We are very glad you enjoyed the National park Tour and the services of our experienced Safari driver guides. We do look forward to hosting you next time.
with thanks
B
binbas
July 26, 2019 · via Viator
Good visit to NNP
It was good visit with a very good guide with very very old vehicle. Unfortunately, there was no vehicle selection while buying. I could have pay more if there was vehicle selection. 3.5 Star.
1人が参考になったと回答
L
LR030904
April 8, 2019 · via Tripadvisor
Excellent!
Prompt pick up from hotel, very nice and dedicated driver/tour guide, prompt return to hotel. Would recommend!
2人が参考になったと回答
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