We booked this tour but did not get what we paid for . The tour agent that Viator used changed our tour and removed Hoi An from the itinerary and short changed us because they apparently did not have enough people sign up. We were predominantly interested in visiting Hoi An and that was the reason for buying this tour. When we asked and questioned, the tour agent was rude and did not care to resolve this issue. We have booked so many tours through Viator and now I feel only cheated and completely dissatisfied
Thank you for your feedback, Jitendra Vasandani On the day before, our tour operator confirmed the tour and informed you that your hotel is outside the pickup point, you need to go to the pick up point for the pick up, you ignored it did not reply back also. Our operator contacted you right away when you refused to get off the bus as the tour ended. Your tour includes Danang city and Hoi An, since we have not got enough bookings for Hoi An so we just do Danang city on the date. We are so sorry for not informing that before the trip. On tour our guide informed the itinerary on the date and you did not inform back anything during the trip. We did not cancel or change the itinerary. We were not rude or ignore the issue.You joined the trip, we would refund 50%, we even offered 70% for Hoi An and you did not accept it. Thanks again for joining us. Have a nice time in Vietnam! Best regards, Luong
