We did the Jadesails Halong Bay daytour on Jan 1st 2019 and want to rate our experience: Pro: + Luxury transfer van very comfy + great design of the boat with lots of glass, stylish furniture, restaurants heated + good route (was not crowded, we did not see many other boats) + interesting activities (rowing boat, kayak, spring roll demonstration) Contra: - transfer takes longer than 2 hours, forced stop of 20 minutes too long - confusion on arrival at some office at the harbour, wasted waiting time, boat not to be seen there - complicated transfer by speed boat to the big boat and backwards - food was bad (not tasty, cold) - staff not attentive (lots of staff, but no customer orientation, ordering a simple coffee took one hour). But they were very supportive, e.g. to help us into the kayak - not clear, what is included, tour did not stick to the time plan - too many people on the boat (48), not enough tables for 2 (forced to share with strangers) - bad condition of the bathrooms on the boat
Thank you very much for your kind feedback. We highly appreciate your review. We will try our best to improve day by day. As you know, Jade Sail is very new and it is New Year, Many many guests, we did not provide the good services. We are so sorry. For the next time, we are sure you will enjoy our services better. Best regards. Luan
