The guide walked 25 yards ahead of our group and did not provide much information about the area. The first stop was for sushi at a great sushi (stand up) restaurant and was very authentic. It was an extremely hot day and the guide said he would try to maximize being indoors. He walked us in circles up and down the same streets showing us what he perceived as the most economical store in the area. He then took us to an observation deck to look out over the city. After that he took us to a Japanese coffee shop where we were only offered tea or lemonade. After that we went to a Korean steak house (where we were offered all you can eat, low quality meats). We were told that we could only have a choice of vanilla ice cream or Macha ice cream (excluding the other 4 desserts). He threw the meats on the cooking surface, not letting us do the cooking and cooking all the meats at the same time. He did not offer us beverages until we asked for ice water because we were so overheated. I asked to stop at a Boba Tea shop so I could purchase beverages for my family. He constantly had us stop to take pictures in the hot sun so he would have proof that he walked us around Shibuya. Avoid this tour at all costs!!! This tour is not worth half the price charged.
Dear Guest, Thank you for sharing your feedback regarding your recent tour. We appreciate the opportunity to address your comments, as they provide us with valuable insights. We were taken aback by your review, as it does not fully reflect the experience we aim to provide nor the overwhelmingly positive feedback we generally receive from our guests. Our Shibuya walking food tour is thoughtfully designed to balance cultural exploration with authentic dining and guest comfort. On the day of your tour, our guide made adjustments to the route to ensure your comfort, prioritizing shaded areas while still completing the entire itinerary. This is supported by both the photos you captured and our own records from the tour. We are proud to take our guests to well-regarded sushi and Japanese BBQ restaurants that are favorites among both locals and visitors. The sushi venue you visited is celebrated for its high quality, and the BBQ restaurant offers a unique experience where guests can cook their meats — which you were invited to do. Additionally, our guide thoroughly explained the dessert and beverage options available, allowing everyone the freedom to make their own selections. The photos taken during the tour depict our guide actively engaging with you and ensuring that you were having a memorable experience. We also noted some discrepancies in your review regarding the tour's execution. Your comments about the guide "walking in circles" and "not offering beverages" do not align with our records and photo documentation, which confirm that we adhered to the planned itinerary, provided multiple beverage choices, and even accommodated a special request for a boba tea stop. The images further illustrate your participation and enjoyment throughout the tour, including during the cooking segment. Our guide is widely recognized for his professionalism, respectfulness, and commitment to providing a positive experience for our guests. We are confident that the detailed records and photos from your tour reflect the quality of service we aim to deliver and highlight our dedication to ensuring that every guest enjoys their time with us. We appreciate your understanding, and we hope you’ll consider providing us another opportunity to showcase the exceptional experiences we strive to create. Warm regards, Nour Washoku Club Culture and Food Team
