Québec - Forfait Strøm détente authentique
Description
Imaginez-vous vous adonner à une expérience thermale rajeunissante, entouré du panorama époustouflant du fleuve Saint-Laurent. Strom Spa surpasse les spas ordinaires, offrant un circuit unique de piscines apaisantes, saunas revigorants et hammams – tous conçus pour faire fondre le stress et restaurer votre paix intérieure. Imaginez-vous trempé dans la chaleur, contemplant la rivière majestueuse – c'est la pure félicité! C'est la façon ultime de se détendre et de renouer avec soi-même au milieu de la beauté captivante de Québec.
Options de l'excursion
Points forts
Ce qui est inclus
Avis des voyageurs
Informations importantes
- Transports en commun disponibles à proximité
- Déconseillé aux femmes enceintes
- Déconseillé aux voyageurs avec des problèmes cardiovasculaires
- Convient à toutes les conditions physiques
Avis(17)
It is so worth the price! To keep it simple use uber as parking is limited. Beautiful facility overlooking the St. Lawrence River. Robes, towels and flip flops were provided and people were allowed to enjoy the restaurants in their robes! Canadians are so so gracious and accommodations.
Hi Jean_B, Thanks so much for taking the time to share your experience! We’re so glad you had a great time and enjoyed the view of the river. It’s awesome to hear you were able to fully relax and just enjoy yourself. I really appreciate you mentioning the tip about using Uber, that’s super helpful for other guests. Hope to see you again soon!
Very quiet. Beautiful view of Saint Laurent and very welcoming staff.
Merci pour ton retour, Sophie ! Je suis vraiment ravi de savoir que tu as passé un super moment au Strøm. C'est exactement pour cette vue sur le Saint-Laurent et cette ambiance calme que je recommande ce forfait. Au plaisir de t'aider pour ta prochaine escapade !
I would like to warn future guests, especially foreign tourists, about the practices of this establishment. Following a malfunction of their website during my booking (payment received but no confirmation received), I was forced to call their customer service. After 1h30 waiting on the phone, and despite the assurance of their staff on site that the number was not surcharged, I ended up with a bill of 142.35 € (about $210 CAD) in telephone charges. Their customer service categorically refuses any commercial gestures, clearing themselves on the telephone operators when the initial problem comes from their failed system. It is inadmissible for an establishment of this standing to: Have a site that does not confirm transactions. Give incorrect information about the pricing of their own helpline. Demonstrate a complete lack of empathy and after-sales service once the dispute is declared. The place may be beautiful, but customer management is deplorable. I would definitely not recommend.
Cher Justin, Nous sommes sincèrement désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Pour clarification, notre service client dispose d’une ligne directe dédiée aux réservations, permettant un contact rapide avec nos agents. Si aucun agent n’est disponible, il est possible de laisser un message vocal et votre appel sera rappelé. Les frais téléphoniques dépendent du forfait et de l’opérateur de chaque client, et échappent malheureusement à notre contrôle. À ce jour, nous n’avons reçu aucun message ni demande d’assistance via Viator ou notre ligne directe concernant cette réservation. Concernant la confirmation de réservation : toutes les confirmations et vouchers sont automatiquement envoyés entre 2 et 7 jours avant l’arrivée, sauf en cas de demande de modification, auquel cas la réservation est retraitée. Pour les réservations effectuées via un partenaire tiers (autre que Viator ou TripAdvisor), les vouchers sont directement envoyés à ce partenaire ou à votre agence de voyage, qui se charge ensuite de les transmettre au client. Nous comprenons votre frustration et restons pleinement disponibles via nos canaux officiels de réservation pour toute assistance supplémentaire. Cordialement, Marjo
Lovely! We had an absolutely amazing time. All of the experiences throughout the spa were enjoyable and relaxing. (Pro tip: Bring your own flip flops or buy the standard flip flops; the slides don't feel good.)
Hello! Thank you so much for your kind words—we’re thrilled to hear you had an amazing and relaxing experience at the spa! 😊 We appreciate your note about the flip-flops. There are usually two options available: flip-flops and slides. It’s possible that there was a temporary shortage during the busy holiday period, and we’ll be checking on this to ensure all guests have a comfortable choice in the future. Thanks again for your feedback, and we hope to welcome you back soon! -- Quick Follow-up: I’ve confirmed that the slides shown in the picture are the only ones currently available. The new toe-style flip-flops are now sold separately and no longer include the bag or bottle. The sandals provided are exactly as shown in the photo. Thank you
Amazing!! The Epson salt pool was not included. Makes sure to add it when you get there. Amazing experience!!!
Hi Raul, Thank you for this amazig review. I am glad you were able to add and enjoyed the salt pool. We can't wait to see you again. Happy holidays
What an amazing experience!! Highly recommend!!! Plan to spend the day and bring a good book with you. Rotate around and try to experience it all.
Hello Jillian Thank you for this amazing review! I am really happy that you enjoyed your relaxing experience at the spa! We hope you book with us again! Have a great day!
Incredible and unique experience at a beautiful place. Friendly staff, very clean and relaxing. Loved the view from all the pools.
Hello there! Thank you for this amazing review! I am really happy that you enjoyed your experience at the spa and loved the view it is one of the best views from Quebec! We hope you book with us again! Have a great day!
There isn’t anything negative to say. We had a wonderful experience here. Very clean and peaceful. Nice secure lockers to put your things in.
Hello Rudy, I am happy you enjoyed your experience and everything was clean and peaceful! Have a great day!
I had an amazing experience. Checking in was good no hiccups. Everyone was very polite and friendly. I have been to the Lagoon in Iceland and this place matches up in terms of the experience. I loved everything about this place.
Hello there! Thank you for this amazing review! I am really happy that you enjoyed your experience at the spa and that everyone was friendly! We hope you book with us again! Have a great day!
This package was a wonderful experience for our family of 5. It took us about 30 minutes to check in as many people arrived at 10 a.m. but it was a holiday, so it was likely busier than a typical Monday. They handed us sandals, robe and water bottle, and then we spent the next 2 hours experiencing hot-thermal pools, cold plunges, dry and wet saunas, steam rooms, lazy river, etc. Thank you!
Hi! Thank you for this amazing review, we are really happy you enjoyed your family day at the Spa. Have a great day, Fernanda
