I rarely leave negative reviews, but I want other travelers to have realistic expectations before booking this experience. I paid over $200 for the “From Bologna to Florence: Full Day (Train + Cathedral + Tour)” experience. The title gave me the impression of a structured full-day tour with organized activities and guided sightseeing throughout most of the day. What I actually received was train tickets to Florence, a short cathedral tour, a walking tour later in the afternoon, and more than four hours completely on my own in between. The company later explained that the free time was intentional so guests could explore independently. My issue is not with having free time — it’s that the experience was not presented in a way that matched my expectations of a “full day tour.” Florence attractions often require advance reservations, and had I known I would have so much unstructured time, I would have booked museums or other activities ahead of time. The experience itself wasn’t terrible, but the wording and presentation created expectations very different from reality. Book this only if you are comfortable spending a significant portion of your day exploring on your own.
Dear Maritza, thank you for sharing your feedback. While we are glad you found the guided experiences themselves to be of high quality, we must clarify the facts for future travelers, as the itinerary is explicitly detailed on the platform and was shared with you prior to departure. This full-day experience includes high-value components: Premium High-Speed First Class round-trip train tickets from Bologna, an exclusive Skip-the-Line entrance with a certified guide for the Duomo, an independent entry ticket to the Misericordia Museum, and a second structured group guided walking tour in the afternoon with a dedicated professional guide. The product description clearly states that the central hours of the day are free for lunch, shopping, and independent exploration. We sent you the complete itinerary via WhatsApp the day before departure, which you duly received and confirmed. Despite our team providing immediate assistance both late at night and early in the morning, no preferences or requests regarding your free time were ever mentioned. We would have been more than happy to organize and book any extra activities or experiences for you during those hours, had we been asked. Regarding your comment about booking other venues: please note that your tour took place on a Monday, the day when the Accademia Gallery or the Uffizi that you mentioned observe their official weekly closure. No amount of advance notice would have made entry possible. For this reason, we explicitly included the ticket to the Misericordia Museum, which was open and available to you. We deliver a transparent, flexible experience backed by continuous customer support. We wish you the best in your future travels.
