Cozumel : KUZÁ Escape Private Beach, Buffet & Open Bar
Description
Détendez-vous sur nos plages sans sargasse et profitez au maximum de votre expérience dans les Caraïbes! Profitez de l'évasion ultime sur la plage avec KUZÁ Escape, offrant un accès d'une journée complète à l'une des plus grandes plages privées de Cozumel. Détendez-vous sur le sable blanc doux, nagez dans la mer des Caraïbes cristalline et plongez dans l'atmosphère décontractée de l'île entourée de beauté tropicale. Passez la journée à profiter des installations en bord de mer du KUZÁ Beach & Adventure Park. Détendez-vous sous les palmiers, détendez-vous dans un hamac ou simplement détendez-vous au bord du rivage avec tout ce dont vous avez besoin pour une journée de plage sans soucis. Promenez-vous le long des sentiers tropicaux ombragés, connectez-vous avec la nature ou profitez des espaces ouverts du parc conçus pour les familles et les voyageurs de tous âges. KUZÁ Escape est le moyen idéal de découvrir la beauté naturelle, la détente et le charme des Caraïbes de Cozumel en une journée inoubliable.
Options de l'excursion
Itinéraire
Arrivée & Check-In : Entrez dans le parc de la plage de KUZÁ et recevez votre bracelet pour un accès tout compris.
Beach Time & Relaxation : Installez-vous dans une chaise longue ou un hamac ombragé. Profitez des plages de sable blanc, des eaux turquoises calmes et des sentiers luxuriants de la jungle.
Divertissements et activités culturelles : Profitez de spectacles culturels organisés, de musique live, de jeux de plage et de divertissement interactif en famille tout au long de la journée.
All-Inclusive Dining & Drinks : Profitez d'un accès illimité à un buffet en bord de mer composé de plats mexicains et internationaux audacieux, ainsi que d'un service de bar ouvert avec cocktails, bière et boissons gazeuses.
Add-Ons Aventure : Rendez votre journée encore plus excitante avec des activités optionnelles comme les visites au rasoir, la location de ciel, le kayak, la planche à pagaie, la plongée avec tuba, et plus encore disponibles à l'achat sur place.
Surclassements facultatifs : Améliorez votre visite avec des soins spa, un accès VIP à la plage, des visites guidées ou des services de photographie professionnels.
Décompressez-vous et explorez : Promenez-vous le long des sentiers éco-parcs, profitez des zones familiales ou détendez-vous simplement à l'ombre avec votre boisson de choix.
Wrap-Up & Departure : Capturez les derniers souvenirs, magasinez des souvenirs et repartez pleinement rafraîchi et immergé dans l’esprit de l’île de Cozumel.
Points forts
Ce qui est inclus
Avis des voyageurs
Informations importantes
- Accès pour les personnes à mobilité réduite
- Landau ou poussette possible pour les bébés et enfants en bas âge
- Transports en commun disponibles à proximité
- Convient à toutes les conditions physiques
- Tous les clients sont censés suivre les directives du parc pour assurer une expérience sûre, respectueuse et agréable pour tout le monde.
- Des chaises longues, des hamacs et des sièges ombragés sont disponibles sur la base du premier arrivé, premier servi. Les activités et les divertissements varient selon les jours et dépendent de la météo. La clarté de l'eau et les conditions des algues peuvent changer selon les saisons, et certaines zones de plage peuvent inclure un terrain rocheux – des chaussures d'eau sont recommandées.
- L'accès au buffet et au bar est limité aux heures d'ouverture affichées. Les clients doivent avoir 18 ans ou plus pour consommer des boissons alcoolisées. La consommation d'alcool est strictement interdite avant de participer à toute activité nautique, y compris la plongée avec tuba.
- Les mineurs de moins de 18 ans doivent toujours être accompagnés et surveillés par un parent ou un tuteur légal. Pendant les activités aquatiques, ce parent ou tuteur doit rester à la portée du mineur en tout temps.
- La plongée, le jeu rude, le comportement imprudent ou toute action qui met en danger la sécurité des clients ou du personnel ne sont pas autorisés. Tous les clients sont tenus de suivre les instructions fournies par les sauveteurs, les instructeurs et le personnel du parc. Il faut toujours porter attention aux panneaux affichés, aux avis de sécurité et aux lignes directrices précises communiquées pour chaque activité.
- L'admission du visiteur dans le parc et/ou sa participation éventuelle aux activités aquatiques, culturelles, récréatives ou d'aventure peut être refusée ou limitée à tout visiteur qui croit être en mesure de créer un environnement dangereux pour lui-même ou pour d'autres visiteurs ou pourrait mettre en danger sa sécurité ou celle de tiers, qu'il s'agisse de visiteurs ou de membres du personnel du parc. Cela inclut, mais sans s'y limiter: les changements d'état de conscience ou d'état physique qui pourraient causer un danger pour sa propre sécurité ou celle de tiers, tels que: problèmes cardiaques, blessures, fractures, entorses, luxations, crampes ou chirurgies récentes, indications médicales, les personnes qui souffrent de panique ou de crises d'anxiété, qui sont ivres, sous l'influence de l'alcool, intoxiqués ou avec des signes visibles d'être sous l'influence d'une drogue ou d'un médicament.
- Une renonciation signée est requise pour l'entrée. KUZÁ se réserve le droit de refuser l'accès ou de modifier l'accès aux activités à sa discrétion pour des raisons de santé, de sécurité ou de conduite.
Avis(350)
Everything is very good, the facilities are first-rate, the beach is beautiful, only if you go with the idea of snorkeling and seeing fish, you won't find fish there, very, very scarce. The other thing is that the buffet, although it is okay, could be BETTER for the price they charge; everything is fried, nothing they can make on the spot, that doesn't look good. They should also look after their staff by the slides because the ones in green shirts, for asking them if they can move an umbrella, ASK for, almost DEMAND, A TIP (for a soda). What is wrong with them? They look very bad doing that.
Gracias por tomarte el tiempo de compartir una reseña tan detallada y honesta con nosotros. 🌊 Nos alegra saber que las instalaciones te parecieron de primera y que la playa te resultó hermosa. Sin embargo, agradecemos mucho tu honestidad sobre la escasez de peces al hacer snorkel; es una observación válida que tomamos en cuenta, aunque sabemos que la vida marina puede variar según las condiciones del mar en cada visita. También agradecemos tu comentario sobre el buffet; entendemos que, considerando el precio, esperabas más variedad más allá de opciones fritas, y es justo el tipo de retroalimentación que nos ayuda a seguir mejorando la oferta gastronómica. Nos tomamos muy en serio lo que describes sobre el personal de camiseta verde en el área de toboganes solicitando propina de forma insistente al ayudar con algo tan sencillo como mover una sombrilla. Ese comportamiento no refleja en absoluto los valores de servicio que esperamos de nuestro equipo, y nos gustaría investigar esto directamente con los supervisores del área para corregirlo cuanto antes. Nos encantaría poder darle seguimiento más de cerca a este último punto, así que no dudes en escribirnos por mensaje privado con más detalles de tu visita (fecha, hora aproximada) para poder identificar al personal involucrado. Gracias por tu retroalimentación tan valiosa, nos ayuda a seguir mejorando en cada área del parque. 🏖️
Great experience. We purchased the full experience, so food and open bar was included. Food available as desired. Drinks available as desired. Our bar server William was always on top of things and did an excellent job. We went to the beach but didn't stay because there was a terrible odor of dead animals everywhere we went, so we spent most of our time at the water park. Water didn't seem to be as clear as we thought it would be in the water park, but was sufficient for cooing off on a very hot and humiod day. We scheduled a taxi on line ahead of time to take us there from the port and stay with us and bring us back (expensive!) Grandchild had a wonderful day. Just a little too hot for us older ones to enjoy comfortably. But facilities are well worth the trip and money. We would definitely consider going again in the future.
Thank you for sharing such an honest and detailed review of your family day. 🌊 We're glad to hear the full experience, with food and open bar available as you wished, worked out well, and that William, your bar server, stayed on top of things throughout, doing an excellent job. That said, we're truly sorry to hear about the unpleasant odor you described at the beach area; we understand this led you to spend most of your time at the water park instead, and we'd like to look into this immediately with our maintenance and beach cleaning team, as this isn't something that should happen and we want to correct it as soon as possible. We're also taking your observation about the water clarity at the water park into account. We're so glad your grandchild had a wonderful day, and we understand the heat and humidity may have made it a bit of a challenge to enjoy as comfortably for the older members of your group. Thank you also for sharing the tip about scheduling a taxi in advance; that's valuable information for other families planning their visit. Thank you for saying you'd definitely consider coming back. We hope to welcome you all back again soon, and that next time everything is in top condition from the very start. 🏖️
Went to Kuza beach for the day while on a cruise. $316 for 4 people. Included food and drinks, alcohol. Beach was beautiful, landscaping was beautiful, ocean water was clear and refreshing. Food was plentiful but bland, drinks were only ok. Staff very friendly. Cab ride back to Port was $30
Thank you for sharing such a detailed account of your day at Kuzá during your cruise. 🌊 We're so glad to hear you found the beach and the landscaping beautiful, and that the ocean water was so clear and refreshing, that's exactly the kind of visual experience we aim to offer every visitor. We also appreciate your honesty about the food and drinks; we understand that, while there was plenty of it, the flavor didn't fully meet your expectations, and this is exactly the kind of feedback that helps us keep improving in the kitchen and bar areas. We're glad the staff was so friendly throughout your visit, and thank you for including the taxi fare back to the port; information like that is always helpful for other travelers planning their day. Thank you for your trust! We hope to welcome you back again soon as we keep improving every detail of the experience. 🏖️
I recently visited the facilities and well, the truth is, my experience was not that good. They picked us up at the Cozumel plaza at 10:30 pm and honestly it seems very late to me, since the park opens at 9 am. I arrived at 11 am and at 12 we went on the zip line. After that we only enjoyed the park for 5 hrs, which seems like very little time to me, coupled with the fact that at 4:30 pm they already start packing everything up. The staff in most cases has a bad attitude, regarding the beach service, they told me that the service was not included....service??????????????? what does it refer to when you pay for an all-inclusive. Also, the towels and lockers had a cost. The guys at the Zip Line 10/10, very attentive and helpful. The food was not good, little variety. The guy at the slides at 4:30 pm, buried in his phone, people lining up and he didn't tell us that it was already closed and with 5 people lined up in the queue. Finally, I think that the staff providing services in the region, in general, have to change their mentality, it is not a time of abundance and we must take care of the tourist that is received in the facilities. I hope my comments serve to improve.
Estimado isolmarc Gracias por tomarse el tiempo de compartir su experiencia y por hacernos llegar sus comentarios. Lamentamos sinceramente que su visita no haya cumplido con sus expectativas. Entendemos su frustración respecto al horario de traslado y el tiempo disponible para disfrutar de las instalaciones. Agradecemos que nos comparta esta percepción, ya que nos ayuda a evaluar continuamente nuestra operación y la experiencia de nuestros visitantes. También lamentamos que haya percibido una actitud poco favorable por parte de algunos miembros de nuestro equipo. Nuestro objetivo es brindar un servicio cálido y atento en todo momento, por lo que sus comentarios serán compartidos con las áreas correspondientes para reforzar nuestros estándares de atención. Agradecemos especialmente el reconocimiento al equipo de tirolesas. Nos alegra saber que su profesionalismo y disposición contribuyeron positivamente a su experiencia, y nos aseguraremos de hacerles llegar sus felicitaciones. Asimismo, tomamos nota de sus observaciones sobre la variedad de alimentos, la comunicación respecto al cierre de las atracciones y la información relacionada con los servicios adicionales, como lockers y toallas. Estos puntos son muy valiosos para identificar oportunidades de mejora. Valoramos sinceramente sus comentarios y coincidimos en la importancia de ofrecer experiencias memorables a cada visitante. Esperamos tener la oportunidad de brindarle una mejor experiencia en el futuro y demostrarle las mejoras que surgen gracias a opiniones como la suya. Le agradecemos nuevamente su visita y su retroalimentación. Saludos Cordiales
Kuza is a very nice place. They have really invested a lot if money into the park and resort I loved!
Thank you so much for sharing your thoughts with us! 🌴 We love hearing that you noticed the investment and care we've put into developing the park and resort—every detail is designed to give our visitors a memorable experience, and knowing it came through for you means a lot! Thank you for your trust and such kind words! We hope to welcome you back again soon to keep enjoying everything Kuzá has to offer. 🌊
Best day ever! All inclusive. Servers were excellent!
Thank you so much for sharing this burst of great energy with us! ☀️ We love reading that this was the "best day ever" knowing that the included food and drinks were part of such a perfect day in the sun, in a place you describe as beautiful, is exactly the experience we aim to create for every visitor. Thank you for such kind words! We hope to welcome you back again soon to keep adding memorable days just like this one. 🌊
A fun, laid-back beach day with family and friends! We enjoyed the beautiful beach, delicious food, and maybe a few too many unlimited drinks. Our server took amazing care of us and made sure our glasses were never empty. The crystal-clear blue water was the perfect place to relax, soak up the sunshine, and enjoy every minute together.
Thank you for sharing such a fun recap of your day with family and friends! 🌊 We love picturing that laid-back vibe you described: the beautiful beach, the delicious food, and of course those unlimited drinks that made the day even more memorable—that's exactly what they're there for, to enjoy without a worry! We're so glad to hear your server took such great care of you, making sure your glasses were never empty; that kind of attentive service is exactly what we aim to offer so every group can simply relax and enjoy the moment. Thank you for choosing us to celebrate this day with your loved ones! We hope to welcome you all back again soon to keep adding great memories by the sea. 🏖️
We got SCAMMED - they double charged us - we can't get them on the phone or by eMail - had to file with credit card company. Go to Mr Sanchos or Paradise Beach - the food and pools are way better !!!!
Dear Visitor We greatly appreciate your feedback. We are very sorry about what happened and sincerely apologize for the frustration caused by the billing issue and the difficulty in contacting our team. Please rest assured that overcharging guests is by no means our intention, and we would like the opportunity to investigate and resolve this matter as soon as possible. Please contact us directly at sup-calidad@kuzapark.com and provide your reservation details so we can review the charge and assist you accordingly. We understand how disappointing this situation has been and appreciate you bringing it to our attention. Your feedback is important to us, and we hope to have the opportunity to regain your trust in our service. Bets Regards
Wonderful experience. The staff were extremely helpful and friendly. The beach was crystal clear with plentiful of seating.
Thank you for your trust and such kind words! We hope to welcome you back again very soon to keep offering experiences just as special. 🌊 Kuzá Team
We booked KUZÁ Water Park because it was advertised as a family-friendly destination. Although it was one of the most expensive excursions we booked during our cruise, we chose it because we wanted our entire family—including our autistic son—to have a fun and memorable experience. Our son is autistic. Like many individuals on the autism spectrum, he struggles with long waits, extreme heat, and sensory overload. We anticipated this and came prepared with portable fans, snacks, drinks, and everything we could to help him stay regulated. Despite our best efforts, the prolonged wait under the hot sun became too much for him. He cried, became distressed, and had a meltdown. It is important to understand that our son was never aggressive. He was not hurting anyone, threatening anyone, or putting anyone in danger. He was simply overwhelmed. Instead of asking how they could help or showing compassion, one of the KUZÁ guides approached us and said, “Not to offend you, but can he ride the bus considering we have more than 20 people inside and I will be speaking through the microphone?” What stood out to me was that the guide seemed more concerned about being able to speak on the microphone without interruption than about the fact that a child with a disability was visibly overwhelmed and struggling in the heat. I explained that yes, our son could ride the bus and that he was simply having a difficult time because of the heat and the long wait. After we continued waiting outside in the heat, another KUZÁ guide spoke with our cruise excursion representative, who then came to ask us essentially the same question a second time. At that point, it felt like they were trying to determine whether our family should be removed from the excursion because of our son’s disability. As a parent, that was heartbreaking. I explained that our son is autistic and that sensory overload is a real part of his disability. Waiting for an extended period in extreme heat would be difficult for many children, but for children with autism, it can quickly become overwhelming. The cruise excursion representative listened with empathy, understood the situation, and treated us with respect. Unfortunately, we did not receive that same compassion from the KUZÁ staff. There was no apology, no reassurance, and no attempt to understand or accommodate a child with a disability. Being family-friendly means more than offering activities for children. It means welcoming all families, including those with children who have disabilities. It means training staff to recognize that autism looks different in every individual and responding with patience, empathy, and understanding—not making families feel like they are an inconvenience or a liability. No family should ever feel that they might be removed from an excursion because their child has a disability. Our son deserves the same opportunity to enjoy a family vacation as every other child. He cannot simply “turn off” his autism, and he should never be made to feel unwelcome because he became overwhelmed. I sincerely hope KUZÁ takes this feedback seriously and provides disability awareness and autism sensitivity training for all staff. A little understanding and compassion could make an enormous difference for families like ours.
Dear Visitor Thank you for sharing your experience with us. We are truly sorry that your family felt unsupported during a difficult moment for your son. At KUZÁ, we strive to provide a welcoming environment for all families, and we regret that our communication did not reflect the empathy and understanding you deserved. Your feedback regarding autism awareness and staff sensitivity is valuable and will be shared with our management team for review. We sincerely apologize for the disappointment this situation caused and appreciate you bringing it to our attention. We wish you and your family all the best and thank you for helping us identify opportunities to improve our guest experience. Best Regards
