R
Probably better options available
Driver was difficult to locate at the train station (pickup location), didn’t help with bags when leaving the station, and then tried to drop us off outside Disney Village (agreed upon drop off location was Disneyland Hotel) and told us to walk to hotel.
Risposta dell'operatore
I apologize for the inconvenience you experienced during your transfer. Your feedback is valuable to us, and we're sorry to hear about the difficulties in locating the driver, lack of assistance with bags, and the confusion regarding the drop-off location. We will address these issues with our team to ensure better service in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better on your next trip.
