Private excursion would benefit from better planning
A very rainy day in port meant no hope of seeing Fuji. The ropeway & temple were worth the trip, the ropeway was suspended for a while because of the bad weather. Port day was Wednesday literally nothing was open, and not much to do on rainy days. Our driver Toji was such an interesting character and we drove around listening to stories of his adventures. His English was great, thankfully as our Japanese is terrible. He dropped us for a bit of shopping in the other city close by as there is not much in the centre of Shimizu at all. For a private excursion it could do with more guidance and help for tourists, we didn't know what sites to see when Fuji wasn't out, felt very haphazard! We went to the fish market it was closed, went to the beach, Mt Fuji info centre was closed! The excursion would have benefitted from a bit more planning. There's nothing you can do when Fuji is covered in clouds (which is quite often) it would be good if the tour company had an alternative schedule for rainy/cloudy days. It was an expensive taxi ride for a family of 4.
Réponse de l'opérateur
Thank you for taking the time to share such detailed feedback. We’re glad you were still able to enjoy the ropeway, temple, and your time with Toji despite the challenging weather. We’re especially happy to hear that you enjoyed his stories and that his English made communication easy throughout the day.
We’re sorry that several planned stops were affected by the rain, closures, and poor visibility of Mt. Fuji. We truly appreciate your suggestion regarding an alternative itinerary for rainy or cloudy days. This is valuable feedback, and we’ll take it into consideration as we continue improving our shore excursions. We hope to have the opportunity to provide you with a more enjoyable experience on your next visit to Japan.
Trip wasn’t the best - 4...
Trip wasn’t the best - 4 large adults squashed into a saloon car , driver did not speak a word of English so used Google translate - we had no wi fi so could not converse back and weather lousy so did not see Mount Fuji . Asked for partial refund but were declined
Réponse de l'opérateur
Thank you for sharing your feedback. We’re sorry to hear that the experience did not fully meet your expectations, particularly regarding the vehicle space, communication, and weather conditions. As noted in the tour listing, this excursion is operated by a local driver rather than an English-speaking guide, with translation tools used to assist with communication. Unfortunately, Mount Fuji visibility also depends on weather conditions on the day. We appreciate your feedback and will continue looking for ways to make the experience as comfortable and clear as possible for our guests. We hope to have the opportunity to provide you with a better experience in the future.
Great Tour but Be Advised of Japanese to English Tour Format (Not English Speaking Guide)
Wonderful Tour. Our Guide was so efficient, polite and thoughtful. The language differences made it a bit difficult, but our guide was so kind and helpful that the language barrier evaporated and the overall wonderful experience he provided will remain forever. Highly recommended.
Réponse de l'opérateur
Thank you so much for your wonderful and thoughtful review! We’re delighted to hear that our guide’s kindness, efficiency, and attentiveness helped make the language difference less of a barrier and that you had such a memorable experience. We truly appreciate your recommendation and hope to welcome you back to Japan again soon!
Great tour with our...
Great tour with our family of 8. Driver was on time and very friendly. July was very hot! 95 degrees.
Réponse de l'opérateur
Thank you for your kind review! We're so glad you and your family had a great time on the tour. It's wonderful to hear your driver was punctual and friendly. July can certainly be very hot in Japan, so we appreciate you braving the summer weather. We hope to welcome you and your family again on another adventure!
Mt. Fuji
The experience was fine it was short tour. The temple with the cable car was really awesome. The views are incredible along with the iconic temple. Lots of stars so be warned.
Réponse de l'opérateur
Thank you for sharing your feedback! We're glad you enjoyed the temple and the cable car ride!
We also appreciate you mentioning the stairs, as that's helpful information for future visitors to know before they go.
We hope you had a wonderful time overall and would love to welcome you again on another tour!
