P
Swimming in the mediterranean.
Everything was really good. However, I expected the swimming stop to be a bit longer. However, it was really fun!
Excursion d'une journée avec baignade à Valence
En bref
- Durée
- 1h 30min
- Prix à partir de
- $29 / personne
- Lieu
- Valencia, Espagne
- Note
- 3.5 / 5 · 18 avis
- Groupe
- Petit groupe, jusqu’à 104
- Annulation
- Annulation gratuite
- Confirmation
- Immédiate
- Billet
- Billet mobile ou papier accepté
- Opérateur
- Mundo Marino
Description
Profitez d'une promenade en catamaran le long de la côte de Valence et d'une baignade rafraîchissante dans la Méditerranée
Options de l'excursion
Ce qui est inclus
Inclus
Arrêt baignade
Non inclus
Nous avons un bar à bord, il n'est pas permis d'introduire des boissons
Avis des voyageurs
3.5
18 avis
Informations importantes
- Landau ou poussette possible pour les bébés et enfants en bas âge
- Animaux d'assistance acceptés
- Transports en commun disponibles à proximité
- Convient à toutes les conditions physiques
Annulation
Pour un remboursement intégral, annulez au moins 24 heures avant la date de départ prévue.
1+ jours avant100% remboursé
0–1 jours avant0% remboursé
Avis(18)
C
We were a bit...
We were a bit disappointed at the amount of time spent on the catamaran it was about 1 hour long and the swim stop was really short 10 mins max we expected it to be longer for the money payed
J
Refund or any other solution since I didn't got what I paid for, a stop for swimming.
My family and I paid extra for the version of this boat tour that promised a swimming stop midway througt, a different, pricier ticket than the basic ride. That stop simply didn't happen. From the moment we set off, the crew hinted the swim break was uncertain, and the boat's unhurried pace throughout the trip suggested they already had a good idea it wasn't going to happen. None of this was flagged anywhere during booking, not on the site, not in any confirmation email. And once it became clear the stop was off, nobody stepped in to offer a downgrade, a rescheduled date, or any money back. The main issue is that this company sells two separate tickets for the exact same route, one plain, one with the swimming stop added on. That swimming stop is the whole reason the pricier ticket exists. So when it gets cut and you're left with the same experience as someone who paid less, the fair outcome is getting that price difference back, or being allowed to rebook for a date when the stop actually happens. Neither was offered to us. Their cancellation policy, as it turns out, only applies refunds when the entire tour is called off, not when part of what you paid for is dropped. We brought this up with the staff, their response was that the price covers a 1h30m boat ride, full stop, and since we got that, there was nothing to refund. At no point did anyone suggest to contact customer support online or propose any kind of resolution. On top of that, smoking is supposed to be prohibited on board, yet two staff members smoked during the trip.
Réponse de l'opérateur
Gracias por compartir su experiencia. Lamentamos que la excursión no haya cumplido sus expectativas. Nos gustaría aclarar un punto importante: la tarifa de la experiencia con parada de baño no corresponde a una ruta de 1 hora con un suplemento por el baño, sino a una **excursión de 1 hora y 30 minutos**, por lo que su precio es superior al de la excursión básica de 1 hora. En su caso, la excursión tuvo la duración completa de 1 hora y 30 minutos. La parada para el baño está condicionada a las circunstancias del día. En esta ocasión, debido a **condiciones climáticas adversas y por motivos de seguridad**, la tripulación decidió no realizarla. La seguridad de nuestros pasajeros y de nuestro equipo es siempre nuestra prioridad, y cuando las condiciones no son adecuadas, no podemos realizar una parada de baño aunque esté incluida en la experiencia contratada. Entendemos, no obstante, su decepción al no poder disfrutar de esta parte de la experiencia. Sentimos que la información y las alternativas ofrecidas por nuestro equipo durante la excursión no fueran suficientes para usted. Respecto al comentario sobre el tabaco, tomamos muy en serio el cumplimiento de nuestras normas a bordo y revisaremos internamente lo ocurrido. Agradecemos sus comentarios, ya que nos ayudan a mejorar tanto la comunicación previa como la experiencia de nuestros pasajeros.
B
Not bad
We booked 2 hours of sailing catamaran around the protected coast of Denia. It was a motor catamaran and not a sailing one, which was never used (perhaps because it was very windy). The boat stopped for 10 minutes in front of a cave with explanations but quickly left to return to the port from where we had left barely 45 minutes earlier to swim very close to the port of Denia!!!!! Swimming was meh with a strong smell of gasoline. Furthermore, no explanations or recommendations from the onboard staff. Strong points: reasonable price, presence of a net, slide, and more!
Réponse de l'opérateur
Merci d’avoir pris le temps de compartir su experiencia. Sentimos que la excursión no haya cumplido sus expectativas. Nos gustaría aclarar, en primer lugar, que la reseña parece estar asociada a una experiencia en **Valencia**, mientras que el tour al que hace referencia corresponde a **Dénia**. Por ello, creemos que puede haberse producido una confusión al publicar la valoración. En cualquier caso, lamentamos que la experiencia no haya sido de su agrado. La navegación a vela está siempre condicionada por las condiciones meteorológicas y de viento del día, por lo que, cuando las circunstancias no son adecuadas, es necesario utilizar el motor por motivos de seguridad y para garantizar el correcto desarrollo de la excursión. Tomamos nota también de sus comentarios sobre las explicaciones del personal y la zona de baño, ya que la atención a bordo y la calidad de la experiencia son aspectos que consideramos importantes. Nos alegra saber que valoró positivamente el precio, la red del catamarán y los elementos disponibles a bordo. Gracias por sus comentarios, que nos ayudan a seguir mejorando.
G
Paid for the swimming stop, didn't get it, no refund offered
We booked online, choosing the version of the trip that includes the swimming stop. It costs more than the same route without it. The stop never happened. We were told at the start of the trip that it might not go ahead, and the boat sailed slowly the whole way. So the conditions were known before we left. Nothing was said on the booking page or by email, and we were never offered the cheaper ticket, another date, or a refund. If a company charges two different prices for the same route, the swimming stop is something you paid for, not an optional detail. When it doesn't happen, the price difference should come back. It wasn't offered, and their terms only cover refunds if the whole trip is cancelled. The crew and the trip itself were fine. Check before you pay the premium.
Réponse de l'opérateur
Thank you for taking the time to share your feedback. We are sorry that the experience did not meet your expectations. We would like to clarify an important point regarding the different ticket options. The higher price is **not simply a supplement for the swimming stop**. The swimming experience is part of the **1.5-hour tour**, while the basic option is a **1-hour tour**, which is why the two tickets have different prices. In your case, the boat trip lasted the full 1.5 hours that was booked. The swimming stop is subject to weather and sea conditions. On this occasion, due to **adverse weather conditions and, above all, safety considerations**, the crew decided that it was not safe to carry out the swimming stop. Although we understand that this was disappointing, the safety of our passengers and crew must always come first. We also understand your point regarding the information provided before the trip and will take your comments into consideration to make these circumstances clearer during the booking process. We are pleased to hear that you found the crew and the rest of the trip satisfactory, and we appreciate your feedback as it helps us improve the communication and overall experience for our guests.
W
Disappointing
We found it very disappointing. Just whole lot of people (total capacity is 104) on a catamaran. You sail abit out but still in the port. Then get to jump off which is fun and then go back. Not worth the amount of money they charge. Staff could be happier and make it more fun but they are silent and doing their routine.
M
Meh
The price is good for the opportunity to swim in the sea and being on the catamaran. However, the guides were not really saying anything, there was no interaction with us, and they didn't share any information about Valencia or the coast. I was expecting to learn a bit more about the port or the marina or Valencia.
Réponse de l'opérateur
Thank you for sharing your feedback. We’re glad you enjoyed the opportunity to swim in the sea and found the experience good value. We’re sorry, however, that the experience lacked the interaction and information you were expecting. We understand that learning more about Valencia, the port, marina and coastline can make the trip much more enriching. We’ll share your comments with our team so we can improve the guidance and engagement during the sailing. We hope to welcome you back and provide a more complete experience next time.
T
Short, fleeting, brief, instantaneous experience....
The experience is very short. It should last 2 hours, 30 min for the trip there and back and 1 hour of swimming. They don't do it that way because they are interested in billing more, and they put groups in and out of the water like schools of fish. The rest is correct: the organization, the music, the drinks on board.
Réponse de l'opérateur
Muchas gracias por compartir tu experiencia. Sentimos que la duración de la actividad no haya cumplido tus expectativas. La operativa de los grupos se organiza para garantizar la seguridad y el correcto desarrollo de la actividad para todos los participantes, y no con el objetivo de reducir el tiempo de disfrute. Nos alegra saber que valoraste positivamente la organización, la música y las bebidas a bordo. Tomamos nota de tu comentario sobre los tiempos para seguir mejorando la experiencia. ¡Esperamos poder ofrecerte una experiencia más satisfactoria en una próxima visita!
4
Good family fun!
We really enjoyed the trip, jumping off the catamaran was good fun, and it was a really nice short trip to do as a family.
Réponse de l'opérateur
¡Muchas gracias por compartir su experiencia! 😊 Nos alegra saber que disfrutaron del paseo en familia y que lanzarse desde el catamarán fue uno de los momentos más divertidos. Esperamos darles la bienvenida de nuevo muy pronto para seguir creando recuerdos inolvidables en el mar. 🌊⛵💙
C
Poor- Catamaran Swimming Cruise
The step on the ladder was broke, which was unsafe, especially when there was such a large group on this boat. There was way too many people on this catamaran (large school group of 80+high schoolers) mixed in with a handful of others. The school group should have had their very own catamaran. Swimming experience was not worth the trip or cost. Save yourself time and money and just go to the beach.
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à partir de$29
3.5(18) Annulation gratuite