Entrée au parc Xplor avec déjeuner et boissons *Produit officiel*
Description
Xplor est un monde souterrain unique, situé au cœur de la Riviera Maya qui vous invite à explorer et redécouvrir vos émotions et vos sens dans la nature. C'est un site impressionnant idéal pour une journée entourée de jungle, d'aventure et de plaisir. Votre billet tout compris vous donne accès au parc et à ses quatre activités d'aventure dans un total de 7 circuits. Bravez les hauteurs avec les quatorze tyroliennes. Conduisez un véhicule amphibie à travers la jungle, sur les ponts et entre les grottes. Vivez le frisson de descendre en rafting sur notre Toboganxote, un toboggan 5 en 1 qui se termine dans une piscine à vagues. Sous terre, nagez à travers des rivières de stalactites et de stalagmites pour découvrir les secrets cachés dessous.
Options de l'excursion
Itinéraire
Xplor Explorez les dimensions du parc d’aventures et sa beauté naturelle: volez dans les airs et descendez rapidement entre des tyroliennes d’une hauteur allant de 8 à 45 mètres, puis atterrissez dans les eaux cristallines des cenotes. monter les ponts suspendus. Conduisez un véhicule amphibie tout-terrain à travers les sentiers de jungle et les grottes fascinantes où vous serez émerveillés par les extraordinaires formations rocheuses. Pagayez sur un radeau à travers des grottes sous-marines et découvrez des grottes fascinantes. Nagez le long de la rivière entre stalactites et stalagmites dans ce monde souterrain spectaculaire. Du personnel qualifié est présent pour assurer votre sécurité à tout moment, et tout l'équipement (y compris le gilet de sauvetage et le casque) est inclus. Votre entrée comprend un buffet à volonté (allez-y autant de fois que vous le souhaitez pendant la journée), des boissons à saveur de fruits à volonté et du chocolat chaud à la sortie des deux rivières.
Points forts
Ce qui est inclus
Avis des voyageurs
Informations importantes
- Déconseillé aux femmes enceintes
- Déconseillé aux voyageurs avec des problèmes cardiovasculaires
- Déconseillé aux voyageurs avec des problèmes à la colonne vertébrale
- Condition physique moyenne requise
- À titre préventif, avant de monter à bord du bus ou d'accéder au parc, la température sera scannée par un appareil à distance numérique sur chaque visiteur, invité ou membre du personnel.
- L'âge minimum recommandé est de 5 ans. Les enfants âgés de 5 à 11 ans paient la moitié du billet adulte (doivent présenter une pièce d'identité à la billetterie)
- Les enfants de plus de 55 ”m mais de moins de 12 ans doivent présenter une pièce d'identité pour vérifier leur âge. Les enfants doivent être accompagnés par un adulte.
- Apportez un insectifuge exempt des produits chimiques suivants à utiliser dans le parc: benzophénone, étilhexila, homosalate, octyl méthoxycinnamate, octyl ssalicylate, octinoxate, oxybenzone, butyl méthoxydibenzoylméthane
- Apportez de l'argent pour acheter des souvenirs incroyables.
- Le parc fonctionne dans toutes les conditions météorologiques, veuillez porter des vêtements confortables et des chaussures d'eau. Il est recommandé d'apporter des vêtements de rechange.
- Exigences relatives à la tyrolienne : la taille/le poids minimum est de 137 cm (4,5 pieds) ou 40 kg (88 lbs) ; le poids maximal est de 300 lb (136 kg); la largeur maximale de la taille est de 51 pouces (130 cm) et la largeur des jambes de 25 pouces (65 cm)
- Vous pouvez vous rendre au parc en utilisant le système de transport local "Colectivo" ou en taxi.
- Il n'est pas possible d'effectuer le changement de date le jour même de votre visite
- En cas de symptômes tels que toux, mal de gorge, écoulement nasal et / ou yeux rouges et température supérieure à 38 ° C (100,4 ° F), notre personnel se réserve le droit de refuser de monter à bord de notre transport ou d'entrer dans nos installations.
Avis(1,059)
A very good place to entertain the family.
Apreciable visitante, Muchas gracias por compartir su experiencia y por sus amables palabras. Nos llena de alegría saber que considera a Xplor uno de los mejores parques y que disfrutó de un día lleno de diversión en familia. Comentarios como el suyo nos motivan a seguir creando experiencias únicas, donde la aventura, la naturaleza y un servicio de calidad se unen para ofrecer recuerdos inolvidables. Será un verdadero placer recibirle nuevamente el próximo año para vivir juntos otra gran aventura. ¡Gracias por elegir Xplor y por recomendarnos! Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoximilco, Catamarán Xailing o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Such a fun experience, make sure to get there early and do zip lines first , we did and sooo glad for it because it was red the whole day after and got sooo full The food was meh but for a buffet who can complain All the activities do involve water And it’s super fun
Xplor has amazing attractions, and the buffet was excellent. The food was fresh, varied, and one of the highlights of our visit. I visited on Friday July 3 2026 for reference. Unfortunately, about 80% of our interactions with employees were negative, which really affected the overall experience. Many staff members seemed tired, grumpy, or indifferent, and several came across as condescending. Two employees were openly aggressive toward guests. It honestly left me wondering whether the staff are overworked or not being properly supported, because the overall mood among employees felt very different from previous visits. One example happened at the top of Toboganxote. An employee instructed the group behind my family to wait in the corner. A few seconds later, the same employee raised his voice at them for not being in line. They had followed his instructions exactly, but were still treated as if they had done something wrong. Contradictory instructions followed by aggressive reactions create unnecessary tension for guests. The zipline staff showed a similar pattern. More than half of the employees we encountered seemed grumpy or condescending, and two were unnecessarily aggressive in the way they spoke to visitors. I completely understand that safety is the priority and that staff sometimes need to speak loudly, but there's a clear difference between giving firm safety instructions and treating guests with hostility. The most disappointing experience happened at the end of the short cave swimming circuit. My wife and our two young daughters had just finished the swim, where you exit through an area with a heavy waterfall. Because Xplor no longer provides fins, everyone moves slowly through the water. You're trying to swim, keep your eyes open while water is constantly hitting your face, avoid bumping into other people, and find the small exit while visibility is reduced by the bubbles created by the waterfall. A female employee began shouting for everyone to move, which I understood because the waterfall is loud. However, instead of simply directing people, she started physically pushing guests into the narrow exit. People were colliding with one another because there simply wasn't room to move any faster. She grabbed me from behind and pushed me forward, causing me to hit the guest in front of me. I immediately apologized to him because neither of us had any control over the situation. That level of physical handling was completely unnecessary and unacceptable. Xplor is a fantastic park with incredible attractions, which is why this was so disappointing. The food and activities deserve five stars, but the customer service does not. I sincerely hope management looks into the atmosphere among the operations staff. Whether the issue is staffing, workload, or training, something needs attention. The attitude of many employees significantly took away from what should have been an unforgettable family experience.
Dear Juan, Thank you for taking the time to share such a detailed account of your visit. While we are pleased to know you enjoyed our attractions and that our buffet was one of the highlights of your day, we are truly sorry to learn that several interactions with our staff fell far short of your expectations. At Grupo Xcaret, our greatest value is the joy of serving. We are committed to delivering exceptional service through professionalism, respect, and genuine hospitality, so it is very concerning to read that you experienced inconsistent communication, discourteous attitudes, and interactions that made you and your family feel uncomfortable. We are especially sorry to learn about the situations you described at Toboganxote, the zip-lines, and the cave swimming circuit. While the safety of our visitors and employees is always our highest priority, safety procedures should always be communicated with clarity, respect, and courtesy. Likewise, physical contact with visitors should only occur when strictly necessary for safety reasons and must always be handled appropriately. Your comments have been shared with the appropriate teams for a thorough review. We will carefully evaluate the situations you described and reinforce our service standards, communication, and operational procedures to ensure they reflect the level of care and hospitality our explorers deserve. We truly appreciate your recognition of the park itself and your willingness to provide such thoughtful feedback. Comments like yours help us identify opportunities for improvement. Best regards, Brenda H. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
XPLOR is always a fun, pleasant and exciting trip. I’ve been six times prior as I have been visiting Cancun since 2010. I only book directly with Xcaret Experiences because they are an AMAZING organization! The pricing, service provided, staff and transportation were all FANTASTIC again!
Dear visitor, Thank you so much for your incredible review and, most importantly, for your continued loyalty! It is truly an honor to know that you have visited Xplor multiple times since 2010 and that you continue choosing Grupo Xcaret for your adventures. Your trust and support mean the world to us. We are delighted to hear that you once again enjoyed the pricing, service, transportation, and dedication of our team. Providing exceptional service is one of our core values, and knowing that our staff helped make your experience fantastic is the greatest reward we could receive. We sincerely appreciate your kind words and look forward to welcoming you back for your seventh adventure at this or to our wider range of experiences, such as Xailing, Xel-Há, or Xenotes. Each offers a unique way to connect with nature and our culture. For personalized recommendations or further details, please feel free to contact our call center; our team is ready to assist you in finding the perfect experience. Best regards, Brenda H. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Park obviously does not limit how many people they let in, park is overfilled making doing any activity nearly impossible to do the activities We paid for photos, half of the photos are not of us! And only 3 photos from the 8 zip lines we went on…… absolutely awful if I wanted random random pictures of people I could have done this myself The two pictures are examples of our excellent pictures they provide
Dear Nathan, Thank you for taking the time to share your feedback. At Xplor Park, we are committed to providing thrilling adventures filled with adrenaline and fun for all our explorers. While there are certain times of the year when visitor demand is higher, our team works hard to make the experience as enjoyable and seamless as possible for everyone throughout the day. We are also very sorry to learn about the inconvenience you experienced with your photo package. We understand how important these memories are, and we regret that the images you received did not reflect your experience. Our Photography team will be happy to review your case and assist you with your photo package. We kindly invite you to contact them at foto@xcaret.com, including your visit date and reservation or booking number, as this information will help them investigate what happened and provide you with the appropriate assistance. We truly appreciate your comments, as they help us identify opportunities to improve both our operations and the quality of our services. We hope to have the opportunity to restore your confidence on a future visit. Cordially, Brenda H. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Wonderful really enjoyed it. Lots to do,family enjoyed all of the zipp lines. Food was amazing. When visiting again we most definitely will be back.
Xplor is a full-day experience, especially if you’re staying in Cancun’s Hotel Zone. We left our hotel around 7:00 a.m. and didn’t return until about 6:30 p.m. Transportation was well organized, but the shuttle stops at multiple hotels, so expect a longer ride. Our kids absolutely loved the park. There are seven main activities, and every one of them was fun and memorable. One of the tour guides recommended doing the waterslide first and then the zip lines, and that was excellent advice. By the afternoon, those attractions had much longer waits. The unlimited buffet was surprisingly good, and there was plenty of variety. The optional photo package costs about $150, but there are photographers throughout the park, so you’ll end up with a lot of great pictures. That said, phone use is heavily discouraged, which felt a little restrictive and makes the photo package feel almost necessary. The staff experience was mixed. Most employees were neutral, some were genuinely friendly, and a few came across as rude. The park also has a lot of rules. Read them ahead of time and follow them, as the staff enforces them closely. Overall, Xplor offers unique attractions you won’t find in many other places, and we made some great family memories. While it’s expensive enough that we probably wouldn’t do it a second time, we’re very glad we went once. Great activities, good food, excellent photos, and an experience we’ll remember for years.
Dear visitor, Thank you for taking the time to share such a detailed review of your visit. We are delighted to know that your family enjoyed the experience and that your children had such a memorable day exploring our unique attractions. It is also wonderful to hear that you appreciated the variety of activities, the buffet, the organization of the transportation service, and the quality of the professional photos. Creating unforgettable memories for families is what inspires us every day. We also appreciate your feedback regarding the transportation time, our staff, and the park's policies. Because we offer transportation from several hotels, travel times may vary depending on the selected pickup location and route. We understand this can make for a longer day, and we appreciate your understanding. Regarding the use of mobile phones, we would like to share that this policy is in place primarily for the safety of our visitors, especially during adventure activities. While our photo package is completely optional, our professional spots capture unlimited photos from unique angles throughout the park, allowing guests to fully enjoy the experience without worrying about their devices. We are sorry to learn that some interactions with our team did not reflect the warm and friendly service we strive to provide. Your comments are very valuable, and we will share them with the appropriate teams as we continuously work to provide exceptional service to every explorer. Thank you once again for choosing Xplor. We are honored to have been part of your family's adventure and hope to have the opportunity to welcome you back in the future for another unforgettable experience at this or any other park, such as Xenotes, Xichén, or Xenses. For more information, consult our official website. Cordially, Brenda H. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Definitely worth the trip. So much to do Give yourself at least 2 days to do it all. Bring water shoes and a towel. Only bad comment is if doing the atv activity, there is an additional charge for photos, even if you buy the photo package.
It was agoid place to think for my new business
Dear visitor Thank you so much for visiting Xplor! We are glad to hear that you found our place enjoyable and that it provided a pleasant environment to reflect on your new business ideas. It is always rewarding to know that our visitors can relax, disconnect, and find inspiration during their experience. We appreciate your visit and hope to welcome you back again soon for another memorable day in this or any other Grupo Xcaret park and tour, such as Xel-Há, Xenotes, and ATV Xperience. For more information, consult our official website. Cordially, Brenda H. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Outdoor adventure Super welcoming staff. Super clean park and amazing food. Came right back to my resort and recommended it to my friends. Would go again.
Dear Visitor, Thank you for sharing such a wonderful review! We are delighted to know that your visit was filled with excitement and memorable outdoor adventures. It is especially rewarding to hear that our team’s warm hospitality, the cleanliness of the park, and the quality of the food contributed to such a positive experience. Xplor is designed to combine thrilling activities, breathtaking natural surroundings, and exceptional service, creating unforgettable moments for every guest. Knowing that you recommended the park to friends right after your visit is truly appreciated. We look forward to welcoming you back for another day of adventure. Also, invite you to explore other Grupo Xcaret parks and tours, such as Xenses, Xenotes, or Xichén, which may fit your interests and preferences. For more information, please contact our call center directly, where we will be happy to provide personalized assistance. Kind regards, Yamileth P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
