Alhambra et centre historique : Generalife, Alcazaba et jardins
Description
Accompagnés d'un guide officiel, nous découvrirons Grenade et l'Alhambra, un ensemble monumental chargé d'histoire et de légendes. Nous visiterons des lieux emblématiques tels que le Generalife, résidence d'été des sultans, et l'Alcazaba, zone militaire de la citadelle. Au terme de cette descente vers la ville, nous passerons par la Porte de Justice, en suivant l'ancien accès médiéval. Nous poursuivrons notre visite par la Plaza Nueva, où nous verrons la Chancellerie Royale et l'église Santa Ana. Nous nous aventurerons dans le Bas-Albaicín, en flânant parmi les salons de thé, et continuerons jusqu'à l'Alcaicería, l'ancien marché de la soie. Nous terminerons par les extérieurs de la chapelle royale et de la cathédrale, complétant ainsi une expérience unique d'histoire, de culture et de tradition.
Options de l'excursion
Itinéraire
Ce complexe monumental comprend El Generalife, la résidence d'été des sultans.
Points forts
Ce qui est inclus
Avis des voyageurs
Informations importantes
- Landau ou poussette possible pour les bébés et enfants en bas âge
- Animaux d'assistance acceptés
- Transports en commun disponibles à proximité
- Convient à toutes les conditions physiques
- Vous ne pouvez pas apporter de sacs à dos et de grandes valises dans l'enceinte de l'Alhambra
- Les enfants de 0 à 2 ans ont l'entrée gratuite
- *En cas d'annulation de votre excursion, des frais de 100 % par personne seront appliqués.
- Les sacs à dos ou sacs de plus de 40 x 40 cm sont interdits. Un service de consigne gratuit est proposé aux visiteurs sur présentation de leur billet journalier officiel. Le visiteur dispose de deux points où ce service est proposé : Pavillon d'accès. Bâtiment situé à côté de la Porte du Vin. Cependant, en raison du nombre limité d'unités, ces services ne pourront être fournis que jusqu'à épuisement des stocks disponibles.
- Information importante : Il est obligatoire de présenter la carte d'identité, le passeport ou le document d'identité original indiqué lors de la réservation. Si vous ne le présentez pas, l'accès au monument pourra vous être refusé et aucun remboursement ne sera effectué.
- • Si le nombre minimum de participants à la visite n'est pas atteint, le prestataire d'activité peut annuler jusqu'à la veille de la visite, proposer la visite à un autre moment ou vous transférer à une visite bilingue (espagnol/anglais).
Avis(120)
Very disappointing partly of our own making. The tour was not what we expected and did not include entry into the palaces. We also forgot our passports, which delayed our entry and most of the time with the tour guide.
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify that the activity booked was the Alhambra tour including the Gardens, the Alcazaba, and the Generalife. The activity description clearly states that access to the Nasrid Palaces is not included in this tour option. In addition, Alhambra regulations require visitors to present the original passport or identification document used when making the reservation. This requirement is also clearly detailed in the information provided prior to the tour, as access may be delayed or even denied without the required documentation. We understand the disappointment that such a situation may cause. However, the issues mentioned in your review were clearly communicated in advance and were not related to the organization or operation of the tour itself. We appreciate your comments and wish you a pleasant stay in Granada.
We were disappointed that the tour operator cancelled the tour without reason the day before our visit. We planned our entire vacation around this experience - all other options were sold out by the time they informed us of this cancellation. I have never seen anything like this. Highly unprofessional - do not risk your experience with this tour operator.
Dear Jacob, We are truly sorry to read about your experience and completely understand how frustrating a last-minute change can be, especially for such a highly anticipated visit as the Alhambra. We have tried to locate your booking with the information available, but so far we have not been able to identify it in our system. During those dates, we experienced some temporary technical issues that may have affected the management of certain reservations, so we would very much like to review your case in detail. We kindly ask you to contact us directly and provide additional information (full name on the booking, confirmation number, or the email used), so we can investigate what happened and offer you an appropriate solution. We sincerely apologize again for any inconvenience caused and remain at your disposal to assist you. Kind regards,
Our visit to the Alhambra was a once in a lifetime experience - the tour guide was exceptional. This is a must do when you visit Granada, However. The trip advisor website is a major let down. Our booking description was changed leaving us uncertain what we were walking into - PASSPORTS; at no point in the description or the conformation email was the importance of carrying our passport explained - the arrival departure information is also to vague !! NOT Good Tripadvisor !!
Thank you very much for your review. We’re truly delighted to hear that your visit to the Alhambra was such a memorable, once-in-a-lifetime experience, and that you enjoyed the tour with our guide — we’ll be sure to share your kind words with them. At the same time, we really appreciate you taking the time to highlight the issues you encountered with the booking information. We sincerely regret any confusion caused regarding the passport requirement and the arrival details. We completely understand how important clear and accurate information is, especially for such a special visit. While booking platforms like TripAdvisor manage part of the reservation process, your feedback is extremely valuable and helps us continue improving the information we provide to our guests. We are currently reviewing how we communicate these essential details to avoid similar situations in the future. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you again in Granada. Warm regards,
The tour was amazing, and Juan was a great guide. The group was small, and we were taken through the entire palace and gardens, and the explanations were interesting. Highly recommend this tour!
Good morning, We do everything we can to provide our customers with the best service, and we're pleased that you took the time to share your feedback. We'll forward your comment to Juan, which we're sure will brighten his day. See you next time. Thank you and best regards,
If I could give this zero stars I would. First off, they advertised and sold a tour that included the Nasrid palace and it was supposed to start at 11am. The tour operator unilaterally changed the time to 9am without any notice. Then Viator reached out to ask if we changed the time, which we didn’t, but we adjusted our plans because there was no way we were going to get another tour last minute. Then, in the fine print of an email I received one day before the tour, they said the tour did not include Nasrid Palace - which is the main attraction. They did not clarify what had changed and made it seem like it was just the time. Then they said, again last minute, that the tour was going to start at 11am but the Viator voucher was still for 9am. So I reached out to Viator and told them that the time discrepancy was an issue - do we arrive at the meeting spot at 9am and hope the tour is running or miss 9am and arrive at 11am and find out that it was 9am. I didn’t trust the tour operator. So the night before, I asked for a refund and the tour operator got back to be at 10:30am the next day and refused. And guess what… the 9am tour advertised on visitor and on my voucher never took place! So beware that if you book this company, good luck getting what you booked and good luck getting the correct time. The tour company completely blamed Viator for listing the wrong tour and time. I am not sure who made what mistake but I do know that we did not take this tour, it didn’t operate at 9am and we still had to pay for it.
Dear customer, We sincerely regret that your experience was not satisfactory and fully understand the frustration that a situation like this may cause. We would like to clarify a few important points. Regarding the schedule, there was a technical connectivity issue with the Viator platform, which affected the time displayed on some reservations and caused confusion. As the local operator, we had to adapt to the information shown on that platform. Throughout the process, we remained in contact via the booking messaging system to keep you informed and to try to provide the best possible solution. Ultimately, in order to avoid further inconvenience to customers, the tour took place at 11:00 AM. This issue originated entirely from Viator’s system, and as the local operator, we had to manage and resolve a situation that was not under our control, which also involved a significant additional workload on our side. Regarding the tour content, we would like to emphasize that this is the Alhambra (Gardens, Alcazaba and Generalife) tour, as clearly stated in the product name and inclusions. The mention of the Nasrid Palaces in the description refers to the Alhambra complex as a whole, but it does not imply that access to them is included in this specific tour. We regret if the information may have caused any confusion at any point. Our goal is always to provide a clear, transparent service in line with what has been booked, and we have been working for many years to ensure the best possible experience for our customers. Please do not hesitate to contact us should you need any further clarification. Kind regards,
I expected the tour to be more informative; corrective terms & historical knowledge a little more on point but sadly it only hit a few good points, was a bit repetitive. I totally understand it wasn’t the guides first language but I’ve been on other tours with Spanish guides who made you feel amazed and wowed by history these places held in shorter time frames, historic knowledge was on point and in depth. I’m an avid history nerd, so I was pretty underwhelmed by this delivery but Alhambra is just wow! Spain is extremely lucky to have all of this!
Dear Customer, Thank you very much for sharing your feedback. We regret that the experience did not fully meet your expectations, especially given your interest in history. We sincerely appreciate your comments, as they help us to continue improving. We would like to point out that the guide who led your tour is a highly qualified and experienced professional, typically very well-regarded by our customers for the quality and accuracy of her explanations. However, we understand that the level of detail or the focus of the tour may not always align with the individual expectations of each visitor. We are pleased to know that, despite this, you were able to enjoy the surroundings and the rich history of the Alhambra, which is undoubtedly a unique place. We have taken note of your comments and hope to offer you a more satisfying experience in the future. Sincerely,
We went with the guide Jorge and the experience has been quite good.
I made the excursion together with my mother, grandmother and daughter, on 28/03/26. Our guide was Jorge, and I don't know if we could have had a better one. Apart from a very good professional, he was close, attentive, fun and very mindful of including my daughter (10 years old) in the theme of the visit, and also took into account my grandmother (84 years old) pausing and looking for a place where she could sit for a few minutes while explaining everything with great energy. We give it a 10. Thank you so much!!
Jorge's been a guide to 10. He has been explaining everything with a touch of humor that left no one uninterested in the tour, making it more enjoyable and entertaining. Super recommended, it's great!!
Jorge Toca guided us through the gardens and reached... his way of turning the story around, nurturing the curiosity of viewers and going off script has been all we needed to make the visit last longer in our memory.
