Traslado Privado desde o hacia el Aeropuerto de Quito (una vía)

Hi dear passenger Zoe Clancy We greatly appreciate you taking the time to share your feedback. While we apologize for the confusion regarding the schedule and the driver’s minor ten-minute delay, the transfer was completed effectively. The vehicle arrived at the airport at 6:05 AM, providing more than enough time to complete the check-in process comfortably for an 8:00 AM flight. We would like to clarify that at no point were you forced to cancel the Uber you requested. The decision to cancel that transportation and board our vehicle was a personal choice, based on the trust and prior experience you had with our driver, with whom you had already completed other satisfactory transfer during your stay. We believe this isolated incident does not reflect the overall quality and standards of reliability that you personally experienced during the other service booked with our company, all of which were carried out without issue. Thank you again for your comments; situations like this allow us to fine-tune the internal communication between our dispatch office and our drivers to avoid any discrepancies in the future.

Dear customer, We are sorry for the inconveniences you experienced with your transportation. However, we would like to clarify the situation regarding your booking: We received your request to reschedule the service only two hours before your arrival. Despite the short notice, we accepted the change in good faith. However, in order to finalize the new schedule, we requested that you provide us with your new flight details and the specific arrival date. Unfortunately, we never received that information. Without the flight data and date, it was impossible for us to coordinate the new transfers, for both your arrival and return, as we had no way of knowing when or at what time we should meet you at the airport. Since we did not have the necessary logistical details following your change request, the service could not be scheduled.