Isla Mujeres Deluxe (boat, Snorkeling, Free Time At Isla Mujeres Downtown-food)

This was a $413 SCAM! I do not recommend using Trip Advisor or Viator for anything. We received the confirmation email, but none of the details were on the app. The phone number provided in the email was disconnected.

We spent a week in Riviera Maya in June and did two excursions, both with CanaMex. This was our first one and we couldn't have asked for a better experience. Jesus was excellent at communicating with me ahead of time and answered any and all questions quickly. We started out visiting two snorkeling spots...one at a shipwreck! Were other boats there? Sure. But there was plenty of room to enjoy snorkeling. Jesus's guys did a great job fitting my kids' masks and making sure we were together in the water. We snorkeled for a while so I was really thankful that Jesus brought along a cooler with water, cut fruit, and sandwiches! After these two spots, we headed to the north end of Isla Mujeres and enjoyed some leisurely swimming and more snorkeling. We then moved to a dock closer to downtown and Jesus helped us secure a golf cart so we could explore the island on our own. We took about an hour and a half to just loop the island and see the incredible views. When we met back up with Jesus, he took us to the beach club for the included lunch buffet. The food here was fine, but honestly I would've been happy with more of the fresh fruit and sandwiches Jesus's wife had prepared! We had a great day with Jesus and this made us feel confident in our decision to book two excursions with him. Both days we spent with CanaMex were just so easy and we enjoyed seeing new sights!

We were so disappointed in this excursion. We were picked up at our hotel at 10am and returned at 7pm. The excursion left Cancun at noon and returned to the dock by 5:30pm. We were really looking forward to snorkeling on the reef. When we got to the snorkeling site there had to have been 10-15 other catamarans also anchored there (read: CROWDED!) in a circle. We were allowed 20 minutes of snorkeling time and had to stay in a very tight group. No exploring allowed. Very few fish. No turtles. Then we had lunch of a chicken pasta salad, chips and guacamole and ceviche that was actually quite good as we traveled to the north shore of Isla Mujeres. Again, we were allowed 20 minutes to swim off the boat once we got there. Paddle boards were tied to the boat - not for actually paddle boarding. Then we were brought to shore for our "free time" at Isla Mujeres Downtown. We were given 3 HOURS of shopping time and beach time. You had to rent chairs and umbrellas and people were constantly walking the beach trying to sell you stuff. All we wanted was some time on the water snorkeling and enjoying the beautiful reef. NOPE! Not on this excursion.