Auschwitz-Birkenau & Wieliczka Salt Mine – Excursión guiada de un día

Guides were very knowledgable. It's a long day, but totally worth it. We took water & snacks to keep us going.

Great communication, professionally organised trip, clear instructions, could not ask for more! Pick up on time

Our tour guide Lucas was very knowledgeable and extremely sensitive and respectful in telling the story he told of the people that lost their lives in Auschwitz. His facts and stories gave a moving insight to the history of the place where so many people lost their lives. We followed on to the salt minds. Was not sure what to expect but so glad we went. A very long day but well worth it

Salt mines and Auschwitz in one day, a highly recommended combination to take advantage of our three days in Krakow. We booked the tour in English with the departure at 6:00, because they were no longer in Spanish. The bus passed on time, at 5:40, as we were warned a few days earlier. Nothing heavy was done. The 800 steps of the mines are easily lowered. At 5:30 p.m. we were back in town. The excursion is well worth getting up early, so you don’t find so many visiting groups. The visit to Auschwitz should be done even if there are only tours left in Polish (you can always opt for an audio guide that you have downloaded before). On the way to the salt mine we changed buses and drivers, but everything very agile and very well controlled. The staff at the company were very attentive. We can’t talk the same about the official Auschwitz guide who accompanied us during the visit, but this is not up to the company. We still can’t overlook him: he spoke very, very, very slowly. With all the time we spent together, I could have passed on a lot more information (we haven’t taken that into account in our assessment). In conclusion, despite having a somewhat high price, we were very satisfied with both the treatment and the contracted product.

The place is a memorial to the poor people who perished there, and hopefully it will be there for ever as a reminder for future generations. Our visit was ruined by a poor guide. She didn't seem to realise that not everyone could walk at her speed, so by the time we caught up, the talk was over and we learned nothing. This happened on three or four occasions. On another three occasions the guide decided to miss out parts of the tour by going downstairs when there were still rooms upstairs to see. We were promised a detailed talk about the deeds of Josef Mengele further round the tour, I've been home 2 days and I'm still waiting. If someone asked a question the guide would walk away with the person who asked, and just gave answers to them, there was no group involvement. Her talks were very monotone and there was no emotion in her descriptions. I left underwhelmed with emotion rather than full of emotion, sadness and tears, which I was expecting. Hopefully you will get a different guide and be better served.

A long day but a good full day trip to both the Salt Mine and Auschwitz 1 & 11. We took a packed lunch to make the most of the short break. Vehicles were small and comfortable. Drivers were friendly and knowledgeable. The guides at both sites were excellent. We had individual head phones to hear each guide. A good way to see both places in one day.

Full day - but worth the time. I would recommend this full day covering two sites, as with short city trips there’s not a lot time to get the full experience of the city.

Absolutely terrible experience with Hello Cracow, particularly the driver Michal and Patrycja (via WhatsApp). The pickup time was changed from 6:00am to 5:40am at short notice. Despite this, the driver left before the agreed time. At 5:41am, Michal rang my phone and immediately hung up when I answered. It appeared to be an attempt to create evidence of a “missed call” rather than genuinely trying to contact us, even though we were at the agreed location. Afterwards, I received multiple messages on WhatsApp claiming we didn’t arrive until 5:55am. This is completely untrue. I provided my Google Timeline as proof that we were there on time, but this was dismissed. We spent a significant amount of money on this booking and were refused a refund. The only solution offered was that we could pay additional money to go the following day. Given what had already happened, we had no confidence that the service would be fulfilled properly, so we declined. Appalling customer service and no accountability. I would strongly advise others to avoid this company.

We booked the Auschwitz and Salt Mines tour with Hello Cracow, with a confirmed meeting point at Wielopole 2 at 5:40am. At no point during the booking process was it stated that we needed to arrive 5–10 minutes early. We arrived at 5:40am exactly, as instructed. We were directly across the road from the pickup point, waiting for traffic and trams to pass so that we could cross safely. At 5:40am, we messaged Hello Cracow on WhatsApp to inform them we were there and crossing. At 5:41am, we received a call from the tour guide, Michał. We answered immediately — and he hung up instantly without speaking to us. Within seconds, we saw the bus drive away. We were no more than 10 seconds from the pickup point. If Michał had simply stayed on the line for even a few seconds, he would have known we were directly across the road and arriving safely. Instead, it appears the phone call was made purely to “tick a box” to say an attempt at contact was made before leaving. We then spent the next 30 minutes calling and messaging both Michał and Hello Cracow on WhatsApp with absolutely no response. Other buses continued to arrive at the stop, which added to the confusion, and we waited in good faith believing there had been some mistake. This level of service is completely unacceptable and extremely unprofessional for a well-known tour company in Krakow. Leaving customers behind at the exact scheduled time — without speaking to them, without warning that early arrival was required, and without responding to repeated calls — is not reasonable behaviour. We were awake before 5am and incredibly excited for this tour. Instead, our day was ruined due to poor communication and a complete lack of basic customer care. Given that: * We were present at the scheduled time. * There was no instruction requiring early arrival. * We answered the guide’s call immediately. * We made repeated attempts to contact the company with no response. We expect a full refund for this tour. The situation was entirely avoidable and was not due to negligence on our part. We are extremely disappointed with how this was handled and hope the company takes responsibility for what was clearly a failure in communication and professionalism. Also on this booking it gives the impression that it’s a small mini bus or van tour - it is not it’s a massive coach so don’t be fooled

Very good, driver and guide very friendly and on time. Beautiful and beautiful visit. 135m underground, we do not realize the work of these workers who knew how to make the site where they worked, magnificent.