Tours/Playa del Carmen/Xcaret Park Plus With Round Transportation From Cancun & Riviera Maya
Viator

Xcaret Park Plus With Round Transportation From Cancun & Riviera Maya

4.4(24)Playa del Carmen1 hour
VIATOR4.3(12)TRIPADVISOR4.5(12)

Description

Xcaret is a water park, theme park, amusement park, eco-archaeological and more, in one place. For its privileged location in the Mayan jungle between underground rivers, cenotes and facing the imposing Caribbean Sea, it has stunning scenery which you can enjoy in different activities that make the most of each of them. In addition to the amazing natural settings, Xcaret is a park that celebrates the present and rich history of Mexico's past, a country recognized for its traditions and folk culture, one of Mexico's most famous parks worldwide. Enjoy food, crafts, music from Mexico and more. In addition to the more than 50 attractions included in your admission to Xcaret, you can also enjoy a buffet meal at the restaurant of your choice and have access to the exclusive facilities of the Plus Area, with lockers, walk-in closets and private bathrooms, as well as make use of snorkeling equipment in the underground rivers. Experience Xcaret Park with all the benefits!

Tour Options

Xcaret Plus

Itinerary

Admission included840 min

Xcaret is a water, theme, amusement, eco-archaeological park and more, in one place. Due to its privileged location in the Mayan jungle among underground rivers, cenotes and facing the Caribbean Sea, Xcaret has impressive scenarios where you can do different activities and enjoy to the fullest those scenarios. Besides that, Xcaret is a park that celebrates Mexico’s present and rich past, a country known for its traditions, culture and folklore. Have fun in water activities that will take you to mystical places in the territories of Chaac, the Mayan god of water. Enjoy underground rivers, a beach area, a lagoon, and natural pools of seawater. For the little ones, there is a special area, Children’s World, where they can swim in shallow cenotes and wading pools designed for them.

Highlights

Hotel pick up and drop off
Access to the beach, natural pools, coral reef aquarium, butterfly garden and aviary.
Sun loungers, hammocks, rest areas, toilets, dressing rooms and showers.
Access to underground rivers
1 meal at one of the restaurants with unlimited soft drinks
Children's World, a fun space only for the little ones.
The presentation of Xcaret México Espectacular.

What's included

Included
Hotel pick up and drop off
Access to the beach, natural pools, coral reef aquarium, butterfly garden and aviary.
Sun loungers, hammocks, rest areas, toilets, dressing rooms and showers.
Access to underground rivers
1 meal at one of the restaurants with unlimited soft drinks
Children's World, a fun space only for the little ones.
The presentation of Xcaret México Espectacular.
Not included
Photos and souvenirs
Extra activities not mentioned

Pickup Locations & Times

Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach: Cancun Meeting Point: Wyndham Garden Cancun Playa Del Carmen: Plaza Antigua or Plaza Las Perlas(contact customer care for support) Tulum: There is no pick up in any hotel or airbnb, the meeting point will be at the Hotel Aloft Tulum The pick up time is set acording to your location, the travelers that doesn't provide pick up location will need to get in contact with us as soon as posible, otherwise we will be not be able to provide the service

Traveller Ratings

4.4
24 reviews
5
17
4
4
3
1
2
0
1
2

Important Information

  • Public transportation options are available nearby
  • Infants are required to sit on an adult’s lap
  • Not recommended for travelers with spinal injuries
  • Not recommended for pregnant travelers
  • Not recommended for travelers with poor cardiovascular health
  • Suitable for all physical fitness levels
  • Infants and kids are required to show ID
  • If the customer is traveling with infants of 4 or less, they need to notify us about it, otherwise the infant won't have access to the transportation
  • A photo of the ID from the lead traveler will be required before the tour date (drivers license or passport)
  • Travelers must bring towels, swim suit and a change of clothes (water shoes are recommended)

Reviews(24)

W
Wunda_P
June 22, 2026
Should be a lot cheaper

The Adrenaline boat ride and swimming with the dolphins were great experience. However, this experience is extremely overpriced....we almost paid $2k for a one day pass excluding pictures which I refused to pay for $250....frankly, because of the cost I would not recommend

Operator response

The tour never included those activities. You chose to purchase them at the park after being informed of the price. That "$2K" estimate is nowhere close to the actual cost. Even if it were, you knew the price of those extra activities before purchasing them at the park. There was no reason to pay for them and then complain about them afterward. For anyone reading this, the extra activities are optional, not mandatory in the slightest.

S
Sandra_G
January 6, 2026
Great experience at xcaret park

Beautiful park with underground river and lots of animals to observe. The site is well done but lacks rest space on the waterfront. However, the show is very long and redundant

Operator response

Xcaret compte de nombreuses aires de repos près des plages et des rivières. Le parc est immense et il se peut que vous ayez manqué certains endroits. L'objectif de Xcaret est de mettre en valeur la culture et la nature du Mexique et de la Riviera Maya. Nous sommes ravis que vous ayez apprécié cette expérience et espérons vous revoir bientôt pour votre prochaine aventure.

L
Lucy_P
December 2, 2025
Avoid!!!

Great communication initially then the day before when pick up times should have been confirmed we heard nothing despite multiple emails and messages both with the company directly and with viator. Called them on the day to be told my trip was cancelled due to the weather being bad. The weather was perfect all day?! Avoid this company as they appear to say this to most who book with them having read other reviews. They will also reply to your reviews to say they tried to contact you multiple times but they definitely do not!!

Operator response

Tripadvisor has identified multiple reviews from you using different accounts The day before the tour date we replied to all your messages and communication attempts and informed you about the issue with the weather It's important to understand that the weather is different depending on the city you are on, the tour took place in a different City Also, Xcaret has differents parks with different themes located in different cities, not all of them are affected by the weather such as Xcaret. All buses say Xcaret even if they are going to a different park

L
lucyrostance
December 1, 2025
Awful customer service

Awful customer service. Booked and paid for trip great communication to start then the day before when I was supposed to receive a pick up time silence! Emails, messages all ignored. Called on the day of to see what was going on only to be told the trip was cancelled due to weather issues at the park. This was a lie as the official bus had just picked up a load of people from my hotel. Avoid this company and book elsewhere

Operator response

Tripadvisor has identified multiple reviews from you using different accounts The day before the tour date we replied to all your messages and communication attempts and informed you about the issue with the weather It's important to understand that the weather is different depending on the city you are on, the tour took place in a different City Also, Xcaret has differents parks with different themes located in different cities, not all of them are affected by the weather such as Xcaret. All buses say Xcaret even if they are going to a different park

A
andrea_d
November 11, 2025
Loved it!

Stay for the show, it really is incredible. The plus package was so worth it. My girlfriend and I had an incredible time. Be prepared to walk alot though, we hit 23k steps.

Operator response

Xcaret is an amazing and magical place, it's filled with culture and nature, it has something for everyone! We are happy that you gave us the chance to share this adventure with you Mexico has plenty more to offer, we hope to see you again soon!

K
kellierlewis
July 30, 2025
Great, but expensive

This was such a great experience and it is definitely worth doing, but it is expensive! We ended up adding the dinner to the evening show, which was very pricy but a good memory for the family. We also added the picture package, which was worth it. I recommend doing the plus package because you can access your locker as many times as you want and the locker/changing area is in the center of the park. The other lockers are at the front and it is a large park. The show was amazing and a great cultural experience for the family. The whole experience was wonderful.

Operator response

Xcaret is 100% worth the price, the park is huge and has many things to offer for all tastes The park is a mix of culture and nature to a perfect point, there is always something going on at the park We are happy that you had such a great time with your family, memories like those remain forever! We hope to see you again soon on your next adventure

G
Go283088
June 17, 2025
Wonderful trip

We enjoyed XCARET! And are so glad we did the plus tour with transportation. We could have used an extra day to see it all. We had time to swim two rivers, see the birds, butterflies, aquarium, snorkel, and some of the villages. The show at night was the icing on the cake as was the buffet dinner at Yucatán where we got lucky with the timing for an equestrian show. We ate an a la carte lunch at a restaurant on the beach which worked out for us. We would do this again!

Operator response

Xcaret has something special and beautiful everywhere, having lunch while watching the equestrian show is something that only Xcaret can offer The park is huge, the nature around it has much more to offer. We hope to welcome you again soon, Xcaret and Mexico has plenty more to offer

L
liziereazan
May 22, 2025
Unmissable

It is a must to go to Xcaret if you go to Cancun. We stayed in the hotel zone so buy tickets on the official website with transportation and food included which I highly recommend. It included 1 buffet meal in any of its restaurants. We ate at the restaurant Veracruz what is amazing. Of extra activity we did the Star Trek, including my 8-year-old boy. All very well. My only complaints about this park is that if you don’t hire the photo package, which we didn’t do for the expensive and that we like to take our own photos, but we happened that the xcaret employee of those who are wearing yellow, hoarded a place to take photos to a family and by hoarding I mean what didn’t matter that we spent 15 minutes standing there waiting to take our photo and kept taking photos and photos with different poses, until it seemed like a quinceañera, until how much better we left. It cost us the same as those people to enter, and it felt very inconsiderate and impolite of them. Not for not buying the photo package you are a second class visitor. Dismal attitude. Another complaint would be that it happened to us 2 times what we could not find the bathrooms and there was no employee nearby to ask. I think with so much they get paid they could and should have more employees inside the park to help visitors.

Operator response

Le agradecemos muchísimo su review tan detallado, Xcaret es un parque natural enorme con una cantidad increible de actividades y atracciones naturales y culturales Aún hay mucho más por explorar, esperamos verlos pronto para su siguiente aventura!

E
eddyhoward
April 28, 2025
Highly recommended, this was even better than we anticipated.

Many thanks to Joshua who was amazing with recommendations for us and taking care of everything needed. We had the best time, and highly recommend to others. Thank-you Joshua for all your help, you are the best!! The park was impressive and so much to see and experience, the river experience was amazing, the food was delicious, and the night show was unbelievable, WOW… we highly recommend this be a must for anyone visiting, and we will return again.

Operator response

The staff always have tips and recommendations to enjoy the park as much as possible, we are happy that you liked the staff performance Xcaret is a huge place with something unique for everyone There's still plenty more to explore, we hope to see you again for your next adventure

H
Heather_J
November 14, 2024
An amazing place!

One of the best experiences I've ever had ever!! We enjoyed floating through the underground rivers. The animal exhibits were gorgeous, the show was spectacular and the food was amazing. I just cannot say enough positive things about this place. I definitely hope to return!

Operator response

Xcaret represents the meaning of Nature and Culture, the park has many things to offer and something unique for everyone We are glad that you got to enjoy the park and all it's cultural presentations and wild life exhibitions

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