Ultramar Ferry, Regular round ticket, Playa del Carmen-Cozumel
Description
Ultramar is characterized by always being at the forefront of constant innovation. We provide a quality service with modern and comfortable facilities that have ample covered parking, restaurants, boutique, convenience store, taxi and bus terminal, internet service, etc. Our vessels are state-of-the-art and exclusively designed taking into account the needs of passengers and the routes they operate. They have panoramic views, open-air decks and air conditioning, flight attendant service, snack bar, restrooms, television screens, offering continuous departures at long hours throughout the year. The boats have been specially designed and manufactured by the great Ultramar team with the collaboration of Midship Marine in New Orleans, USA, thinking about the needs of both local and tourist passengers and the special characteristics of the route it will cover.
Tour Options
Highlights
What's included
Traveller Ratings
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Service animals allowed
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Suitable for all physical fitness levels
Reviews(329)
Be aware of pricing! When booking the ferry from cancun to Isla Mujeres, we were surprised that 2 adults and an 8yr old child, that we were also to be charged an adult price for our 8yr old. The justification was that depending on your child’s height, when they reach 1.2m, you will be charged as an adult. So if you have very tall young children, be aware. I think this was an absaloute con, however cannot fault the service afterwards. If you are at the top of the ferry, also be aware that when there is a singer/entertainer …. Even I you don’t think their service has been great, they will hold a Vase (yes a vase not a cup) in your face for a tip afterwards!
Viator ONLY provides voucher. Make sure to obtain actual tickets at the ferry ticket counter. This step should be highlighted in the promo. In addition, there is no savings in purchasing through Viator.
The guy at the ticket window was skrptical of what had for a voucher. Easier to buy tickets at terminal.
Verónica Vázquez and all the staff were very kind to my dad, who has back problems.
¡Muchas gracias por la excelente puntuación! 🙌🏻 Esperamos verte de nuevo viajando con nosotros.
Clean and professional. Easy to book online. English speaking available. Smooth ride and comfortable seats
Fernando Valencia gave us excellent attention in vip ask about the
Nos alegra saber que nuestro servicio fue de tu agrado. ¡Esperamos verte pronto! 😀
Fernando Valencia - The VIP service is excellent, very comfortable seats and trained people attending
Nos alegra saber que nuestro servicio fue de tu agrado. ¡Esperamos verte pronto! 😀
I was refused my tickets upon arrival. I had to purchase new tickets to make it to my excursion. I would NOT recommend
It is a waste of time to or buy tickets. You still need to go to the ticketing office to get your voucher for the boat. The ticket they send you do not get you on the boat. I had to wait I. Line for over 30 minutes for the ticket and missed the ferrry I wanted to get on.
They ripped me off by selling me a ticket that went out every 30 min, and left me stranded waiting for the return 2 hs
Lamentamos que tu experiencia con nosotros no haya sido la mejor. Agradecemos tus comentarios y te aseguramos que los compartiremos con el departamento correspondiente para mejorar esta parte en nuestro servicio.
