Tulum Jungle Experience with ATV, Ziplines, and Cenote
Description
Not all tours are the same, and this experience is proof of that. We go beyond the ordinary, combining thrill, nature, and culture in a way that makes every moment memorable. Why choose this tour? A complete experience – Instead of booking multiple tours, enjoy ATVs, ziplines, cenotes, and a touch of Mayan culture all in one place. Unique and immersive – Swim in an underground cenote, take part in an authentic Mayan ceremony, and explore the jungle from every perspective—land, air, and water. Safety and comfort first – Our expert guides and high-quality equipment ensure a secure and enjoyable adventure. Hassle-free logistics – We provide hotel pickup in an air-conditioned vehicle, or you can meet us directly at the park. This is more than just an excursion—it’s an opportunity to experience the Riviera Maya like never before.
Tour Options
Highlights
What's included
Pickup Locations & Times
Dear traveler, We will pick you up directly at the lobby of your hotel for your convenience. Your exact pickup time will be confirmed one day before your tour via email or WhatsApp. Please be ready at least 10 minutes before your scheduled pickup time and keep an eye out for our transportation. If you have any questions, feel free to contact us. We look forward to providing you with an unforgettable experience! Best regards
Traveller Ratings
Important Information
- Not recommended for pregnant travelers
- Suitable for all physical fitness levels
- Remember that you will pay the Mayan Joungle Conservation Fee $ 45 usd per person (Mandatory)
Reviews(15)
Very nice experience with the quad, ziplines and cenote. However, the “Mayan” experience did feel a bit staged. The people there were also very pushy to buy souvenirs.
Thank you for sharing your experience with us. We’re very happy to hear that you enjoyed the ATVs, ziplines, and cenote—this is exactly the kind of adventure we aim to offer. Regarding the “Mayan” experience, we truly appreciate your honest feedback. Our intention is to provide a cultural introduction that is accessible and engaging for visitors. We will take your comments into account as we continue improving to make this part of the experience more authentic and meaningful. We hope to welcome you again in the future for another great adventure!
Awesome and would do it again any day of the week. I highly recommend this trip. The staff was wonderful and they treated everybody perfect
Thank you so much for your amazing review! We’re thrilled to hear that you had such a great experience and that you’d do it again any day of the week—that truly means a lot to us. It’s wonderful to know our team made you feel welcome and well taken care of. We work hard to provide excellent service to every guest, and your kind words motivate us even more. We really appreciate your recommendation and look forward to welcoming you back for another unforgettable adventure!
We did the adrenaline experience with our kids and like the other reviews it was max 1 hour of activities and 4-5 hours of standing around. All of the equipment is run down and dying. Our ATVs completely died MULTIPLE times. The Zipline is incredibly unsafe- there are guys at the bottom running to stop you from crashing into something, the threads you’re riding on get all cinched up and tangled. The tour guide smoked cigarettes CONSTANTLY. After getting picked up the van stops on the side of the road and they start asking to run your credit card. Then on the way back from the trip after begging to be put on a shuttle our guide made us feel incredible unsafe, spoke poorly of us the entire ride and instead of dropping us back at the resort as we paid for we were dropped on the side of the road… again, with two young kids.
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Your comments are very important to us, and we will review this situation in detail with our team to understand exactly what happened during your tour. Safety and service are priorities for us, and we take concerns like yours very seriously. We truly appreciate you bringing this to our attention, and we will be addressing these points internally to ensure situations like this are properly reviewed.
The jungle experience was great! Me and my cousin couldn't believe that we rode atvs, 1 zipline into water, 4 ziplines, rappel, swam in a cenote, saw sleeping fruit bats & had lunch for such an awesome price. Our guide Sergio was the best! He made sure you felt comfortable, safe & had fun!
From the beginning, the experience was a bit frustrating. Our pickup was scheduled for 12:30 PM, but we weren’t picked up until around 1:00 PM. We were rushed and reminded several times about being punctual, only to then be left waiting outside for the van, which felt unnecessary and disorganized. Once we arrived, things continued to feel a bit chaotic. There were multiple groups arriving at the same time, and there wasn’t a clear schedule or explanation of how the day would flow, which left many of us confused about what was happening next. I do want to be clear that our guide Sergio was amazing—this review is not a reflection of him at all. The best part of the experience was definitely the cenote. The ATV portion, however, was a bit underwhelming, as it wasn’t really through the jungle but more along a dirt road. The sequence of activities felt all over the place: we started with the zipline into the water, then ATVs, then the cenote, followed by two more ziplines, ATVs back to the starting point, and then another zipline back to the cenote area. The constant back-and-forth added to the confusion. Overall, it was still a good experience, but it would be so much better with more structure and clearer organization. If there were a more defined flow to the activities and better communication about what to expect, it would make a big difference and help guests feel more relaxed and present throughout the day.
We truly appreciate your feedback, as it highlights the importance that we, as an agency, place on organization, punctuality, and clear communication throughout the entire experience. We fully agree that having a well-defined flow of activities and knowing what to expect in advance helps guests feel more relaxed, present, and able to enjoy the day. In your specific case, two important situations affected the tour’s logistics: Pick-up assignment: From the beginning, you were assigned the closest available pick-up point in order to optimize timing and ensure smooth operations for all guests. However, the decision was later made to switch to the first pick-up point, which directly impacted the overall logistics of the tour. Communication and cause of the delay: As an agency, we kept you informed at all times about the delay that occurred that day, as well as about the accident that took place, which was an external and unforeseen factor that affected transportation times. These changes and extraordinary circumstances impacted transportation coordination and the development of the itinerary. For this reason, as an agency, we strongly emphasize respecting assigned pick-up points and schedules, as well as maintaining constant communication to minimize disruptions and ensure the best possible experience. We reiterate that our goal is to provide an organized, transparent, and satisfying experience for all guests, and we appreciate this type of feedback as it allows us to continue improving our processes.
Had fun! Everyone is friendly and helpful. They also have great safety and amazing tour guides. The food was great too.
Thank you so much for your kind words! We’re truly happy to hear that you had fun and felt well taken care of. Our team works hard to create a safe, friendly, and enjoyable experience, so your feedback means a lot to us. We’re also glad you enjoyed the tour guides and the food. We hope to welcome you again very soon!
The policy stated refunds can be done 24 hours prior to the experience. I cancelled 26 hours before my experience, but they would not refund my money!
Thank you for your comment, and we're sorry for what happened. We’d like to kindly clarify that the cancellation policies are set directly by Viator, not by our agency. We understand your frustration, but according to our records, it appears the cancellation was made outside the allowed timeframe. That said, we recommend reaching out directly to Viator’s customer service to review your case in more detail. We truly regret any inconvenience and appreciate you sharing your experience.
Had an amazing adventure with my husband. Definitely wear bug spray as you will be in the jungle. Bring water shoes, tennis shoes that you don’t mind getting dirty, bandanna, and googles for the atv, a swim suit and waterproof cellphone bag for the cenote. The locals will sell you trinkets and food while there. You are also asked to take part in a traditional Mayan ceremony. You can respectfully decline if you don’t want to. You are also asked to pay and additional $45 dollar tax per person when you arrive.
Thank you very much for sharing your experience with us! We would like to kindly clarify that the $45 tax is charged directly by the government to help preserve the natural areas — as an agency, we do not receive any profit from this payment. It is also important to note that this information is clearly specified on your product ticket, and when your pick-up time is confirmed and our agency contacts you, we also mention it again. We always strive to be completely transparent with our guests.
Spectacular, the zip line is another roll!! The view is beautiful at that height and let alone the cenote which is completely different. I exceed my expectations!!!
“¡Qué gusto leer tu opinión! Nos alegra muchísimo saber que la experiencia superó tus expectativas 🙌✨. La tirolesa y el cenote son, sin duda, momentos únicos y nos da satisfacción que lo hayas disfrutado tanto. Gracias por compartirlo y esperamos verte de nuevo muy pronto para seguir viviendo más aventuras.”
The tour was great! Our guide was excellent and made sure we got the full experience explaining to us everything we was doing. The cenotes!!! Was lovely!!! Along with zip line!!! Would definitely recommend if you’re in Tulum because they pick you up and bring you back!
“Thank you so much for sharing your experience! We’re delighted to hear you enjoyed the tour, the cenotes, and the zipline. Our team works hard to make sure every guest feels well taken care of, and it’s wonderful to know your guide made the experience special. We truly appreciate your recommendation and hope to welcome you back for more adventures soon!”
