San Francisco to Yellowstone and Las Vegas 7-Day Tour

I want to give my review regarding my recent tour experience, which unfortunately fell short of expectations in several areas: 1) Group Size and Time Management Our tour group comprised > 50 participants (Stated maximum 12 travelers here?!), and each restroom stop took approximately 10 minutes, causing significant delays to the itinerary. 2) Language Expectation The tour was promoted as an English-speaking tour. However, there were inconsistencies in the language used, mostly conducted in Mandarin! 3) Bus Seating Privileges I was unaware that there was an option to purchase seats in the first three rows of the bus. This option was not offered to us, and I would appreciate clarification on how such privileges were communicated or allocated. 4) Bus Facilities and Communication The bus had only one exit, which made boarding and alighting for such big groups very inefficient. Additionally, the tour guide's audio announcements were difficult to hear, leading to confusion among participants. 5) Optional Tours Notification We were only informed about optional tours on the second day of the trip. Unfortunately, by that time, many participants, including my family, did not have sufficient cash on hand to join. 6) Day 3 Dinner Arrangement The dinner on the third day was poorly organised. Participants who did not opt for the Chinese set dinner were left to find their meals, with only a nearby supermarket available. My family had to eat on a cold, windy public bench outside the store, which was far from ideal. 7) Room Allocation Issue We booked accommodation for three guests, but on Day 3, we were assigned a room that could only accommodate two people. The group were split into 2 accommodation areas, hence we reached our hotel about 10 pm due to extra waiting. 8) However, I understand that most of the issues mentioned above may be partly due to the company’s arrangements. I would like to express my appreciation to our tour guide, Mr. Charles, who remained patient and consistently did his best to serve the big group throughout the trip. The destinations and scenery were truly fantastic.