Private Transportation to/from Playa del Carmen or Riviera Maya
Description
With this stress-free service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our professional staff will help you get the most out of your vacation by taking you to the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle. - Flexible and convenient pickup times and locations - Hassle-free private round-trip transportation - Comfortable and air-conditioned vehicles - Affordable pricing at all our service areas
Tour Options
Highlights
What's included
Pickup Locations & Times
**Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup. Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. Arrivals: If by any chance, you encounter any issues locating your driver please go to any of the following meeting points: - Terminal 2 (Domestic arrivals) at Welcome Bar - Terminal 2 (International arrivals) at Welcome Bar - Terminal 3 at Margaritaville Bar - Terminal 4 at Welcome Bar **Hotel Pickup:** Your exact pickup time will be confirmed a day before your flight departure, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup. Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
Traveller Ratings
Important Information
- Infants are required to sit on an adult’s lap
- Service animals allowed
- Infants and small children can ride in a pram or stroller
- Suitable for all physical fitness levels
- This a private transfer, only you and your party will travel together.
- Partial cancellations/refunds are not available for roundtrip transportation services.
- For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
- Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
- Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
- Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
- Transfer services are not exchangable for any other services/routes.
Reviews(116)
Its a group of 5 friends coming to vacation and the company provided Great Communication before arriving to Cancun Airport. Made sure our location was correct and that we will be taken care of once we arrive. Highly Recommend
Received a confirmation of our pickup the night before and I thought we were all set. Day of the pickup we are waiting and waiting. Finally I contacted the company and for whatever reason our scheduled pickup was either not showing or there was confusion on the instructions of the pickup ( never received a clear explanation). This is all after I received a confirmation of the pickup time the day before we to be picked up. We were offered an alternate pickup time 3 hours after our original pickup. This was the best they could do because they were fully booked for the day. We declined and a full refund was processed. My biggest issue was had I not called we would never got to the issue. We received a confirmation to be at a certain place at a certain time but due to system issues “our” appointment was overlooked. Yet all the other appointments seem untouched as I was told it was fully booked when I asked were they going to keep their original agreement.
Dear Mr. Willie Smith, Thank you for taking the time to leave a review. We apologize for disrupting your travel plans, as it was not intended at all. Our records show that you booked an Hotel to Airport service and then requested to be transported to a different location (A hotel nearby). We scheduled the service but as mentioned during our call, we experienced technical difficulties resulting in a major delay for your service. As you mentioned, you were given the option to schedule on a later time, since you didn´t have a plane to catch. We are sorry we were not able to provide you with the compensation you were demanding. A refund of the service and still, provide it to you. We hope you have had a wonderful time during stay. ¡Hasta la proxima! The Cancun Travel Experience Team
Very nice car. Our driver was extremely good friendly and pleasant. Excellent service from him. Hope to get that driver again on future trips.
I've used other private transfer companies before so this was my first time using Cancun Travel Experience. We arrived early and they were in constant communication with me until driver showed up using WhatsApp. Van had great AC, and the driver changed the station to what he felt we wanted however, I was enjoying his own music. LOL. They sent the time they would pick us up in 4 days about 2 days into my trip to Playa. The 2nd driver arrived on time, and it was a smooth drive to the airport. I'll definitely use them again as they didn't try to give a ridiculous round trip rate from Cancun - Playa.
When we booked this transportation we were only asked to provide our flight number not the time of our arrival so we thought that made sense that they’d be able to see when it lands if it’s late. Our plane landed an hour late, our bags took forever to get & there was no ride waiting for us. Another man was kind enough to help us locate a ph# for this company as no ph # is provided to help you in this situation when you book it. The man from the transportation company said a driver was there at the time our plane landed and he waited as long as he could and if we wanted someone could be there in an hour & a half to get us. We didn’t wait another hour & a half hoping they would come. We got a taxi. So, On top of paying $100 already for this shuttle we booked and never got we paid an additional $120 us for a taxi.
We are truly sorry for the experience you had. Being left without a ride after a delayed flight is incredibly frustrating, and we understand how stressful that must have been, especially late in the evening. We appreciate you reaching out in advance about your delay, and we sincerely apologize that our communication failed when you needed us most. This is not the standard of service we aim to provide, and we are actively reviewing what went wrong in your case to prevent this from happening to anyone else. Thank you for your honest feedback. It’s deeply valued and taken seriously.
It was fabulous from the airport to Playa. The driver was right where he said he would be. So easy to find. The day before leaving I looked at the site to find out what time we would be picked up the next day. The experience said complete, as in they were not coming. We purchased a round trip, not just one way. When that was straightened out, he was an hour late showing up the next day to pick us up!
Thank you for taking the time to share your experience with us. We’re thrilled to hear that your arrival went smoothly and that our driver was exactly where expected—making the first leg of your trip easy and stress-free is something we always aim for. Regarding your return trip, we’re genuinely sorry for the confusion and the delay you experienced. We completely understand how frustrating it must have been to see your booking marked as “complete” the day before your departure—especially when you had a round-trip service confirmed. That’s certainly not the level of clarity or reliability we strive to provide. We did want to clarify one thing you mentioned: it seems there may have been a mix-up in the system that led to the misunderstanding. While your booking did include round-trip service, the return pickup might not have been properly updated in our platform, which could have triggered that “complete” status prematurely. We sincerely apologize for the inconvenience and the hour-long delay that followed. Thank you again for your feedback—it helps us improve. We hope to have the chance to serve you again and make your next experience seamless from start to finish.
Great experience their transportation company is more affordable than others. I recommend them to everyone. They are very attentive and arrived on time. I used their company for a roundtrip and they exceeded my expectations.
Thank you so much for the wonderful review! We’re thrilled to hear you had a great experience and that our service exceeded your expectations. Punctuality, affordability, and attentiveness are exactly what we aim for, so it means a lot to hear that reflected in your trip. We truly appreciate the recommendation and hope to serve you again soon!
They left us stranded at the airport. The driver was to wait for 1 hour after the arriving flight. The luggage was 45 minutes to arrive on the belt. We barely made the limit of the waiting period but we were within that time. Had to call company but they said driver could not wait because we were late. Told us to make our own way to the resort. The taxi charge was $120 USD. NO REFUND WAS GIVEN. At resort we called again and asked about the return trip and a refund. They said a refund has to go through Viator. Fortunately our scheduled pickup is still available. Bottom line is they did not honor their voucher policy as related in their voucher.
This is a mixed review. They did contact me prior to us arriving to request our arrival times and flight as there were 8 of us and we were all on 3 different flights. So we had that figured out prior to arrival. Thank you very much! Our Driver was there waiting for us with our name on a big card and was easy to find and communicate with. Once we were loaded in the van and he confirmed where were were going he tried to tell me that it would take 1.5 HOURS to get to our hotel!!! Which I KNEW WAS WRONG! He then tried to talk me into letting him take us shopping right away as well which I had to sternly say no to. I personnly then pulled up where the hotel was on my GPS to show him that the resort was only 40 minutes away and NOT 1.5 hours. Fast forward to day before we had to leave and I STILL had not heard from the transport company as to when we were getting picked up to head back to the airport. I tried to go though Viator and they did try to help but the vendor was not replying to them. I had to call them and when I did the other person on the phone would not communicate with me. I then hung up and asked the hotel concierge to help me to which they did and they finally got an answer for me.
Dear costumer Thank you for sharing your feedback with us. We truly appreciate your comments as they help us improve our service. We’re glad to hear that the initial communication and the driver’s arrival went smoothly, and we appreciate your patience with the logistics, especially with the different flight schedules for your group. However, we sincerely apologize for the confusion regarding the estimated travel time and the attempt to take you shopping. Regarding the lack of communication for your return transfer, we deeply regret the frustration it caused. It is certainly not acceptable that you had to go through multiple channels to get a response. We will follow up with the transport team to ensure that proper coordination is in place and that our guests receive timely information. Thank you again for bringing these matters to our attention. We will take immediate steps to improve our communication and service to provide a better experience for future guests. We hope to have the opportunity to serve you better in the future. Best regards
Both of our drivers were awesome. . The pick up was very easy at the airport and later at the hotel.
