Cozumel Snorkeling Tour from Playa del Carmen
Description
This snorkeling adventure is ideal for families or groups who want to combine snorkeling at two wonderful sites in one experience, starting from the mainland.
Tour Options
Highlights
What's included
Pickup Locations & Times
Pick-ups are offered in Playa del Carmen and the Riviera Maya area for extra fees: All hotels between Dorado Maroma and Dreams Tulum, USD 25/person (min 2). Exceptions may apply. Tulum area: Pick-up is not available Cancun: Please get in touch with us.
Traveller Ratings
Important Information
- Not recommended for pregnant travelers
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Suitable for all physical fitness levels
- May be operated by a multi-lingual guide
- Please advise any specific dietary requirements at time of booking
Reviews(32)
It was a long day with lots of travel to get to where we wanted to be so I'd recommend being closer to Playa del Carmen if you're taking this tour. It was not at all the tour company's fault, but we had an extra couple hours travel from where we were staying. That aside, it was a very good excursion. David was our guide and took extremely good care of us from start to finish. We had the opportunity for snorkeling at 3 different spots but since the sea was so rough, we opted to stay in the boat for the 2nd & 3rd spots. David made sure we got to see much sea life during our time in the water and was happy to let us chill in the boat after we decided we'd had enough. It was a good day and I'd recommend this tour.
It was fun but not exactly what was explained it is quite a small boat that broke down and made us miss our ferry
I rate this tour 0. I payed $600 CAD for the tour, including hotel pickup. We waited for one hour with no one picking us up. I called the local number and the agent argued with me saying I missed the playa del carmen pickup and wouldn't let me explain I paid for hotel pick up. I asked to be rebooked the next day, and she said no. She pretty much said no there was no hotel pick up even though I paid extra and my ticket said some thing. She told me to call viator and make my plea with them after the rude phone call. In the end I lost my money because of their mistake! There was no communication that anything was changed and they sent me the ticket the day before with the hotel pickup on ticket. I do not recommend this tour! If you do, make sure you call the day before so they don't screw you around.
Dear Leigha, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience; however, we would like to clarify several important points for accuracy. Your booking was received on January 8, 2026. On January 9, 2026, our reservations team sent you a detailed message via Viator clearly confirming that the meeting point for the excursion was Miniso Paseo del Carmen at 9:00 AM, including the full address. This information was communicated well in advance, and no hotel pickup was booked or confirmed for this reservation. Our guide was present at the confirmed meeting point and waited beyond the scheduled departure time. Unfortunately, you did not arrive, and the booking was therefore classified as a no-show, in accordance with our published terms and conditions. As the space was reserved specifically for you and could not be resold at short notice, a refund was not applicable. Regarding your phone call on the day of the excursion, our team member attempted to explain the confirmed meeting arrangements. Unfortunately, the conversation escalated, and respectful communication was not maintained. We always strive to assist our guests professionally and respectfully, even in stressful situations. We regret that this experience did not meet your expectations; however, the meeting point and time were clearly communicated in advance, and the excursion operated as confirmed. Kind regards, Pro Dive International
I had a truly wonderful experience diving with Pro Dive International in Playa del Carmen, and I can highly recommend them. From the very beginning, the organisation and professionalism of the entire team stood out. Everything was well coordinated, clear, and stress-free, which made a big difference. I did a refresher dive with Leni, who was absolutely fantastic — very patient, attentive, calm, and encouraging. She took the time to make sure I felt confident and comfortable again in the water, and her respectful and friendly approach made the experience really enjoyable. The excursion to Cozumel was also a great experience. From the taxi transfers to the boat crew and dive master, everyone was outstanding — professional, friendly, and genuinely caring. You really feel well looked after from start to finish. A big thank you to the whole Pro Dive International team for making my dives such positive memories. I would happily dive with them again in the future.
Such a great and memorable experience. They thought of everything. And took us to some amazing spots. We say fish, star fish and some beautiful beaches!
Don't stay staying in Cancun. Stay in Playa del Carmen. With the exception of Isla Mujeres, all other tours are closer than from Cancun. Besides, the environment in Playa del Carmen is much better.
Family of four spent a week in Akumal, we ended up having a free day so booked this last minute excursion (night before). Weather was uncooperative, light showers throughout the day, and we didn’t see much at the reefs - typical schools of reef fish plus a reef shark and sting ray - so was a bit of a let down from that perspective but obviously beyond the control of the tour operator. We did two separate dives, each about 50 minutes, so you definitely get a lot of in water time. We had a lot of precious snorkel experience and our own gear. Be prepared for a long day, we arrived at the meeting spot at 9:00 AM and returned at 6:30 pm. Change of clothes, towel, good walking shoes, water bottle and boat shoes/sandals is recommended. Also, Dramamine highly recommended - the ferry is about 35 minutes and was very rough. Lunch at the dive shop/resort was exceptional!! Very good food, selection, and quantity.
bought an excursion from a certain Emiliano to playa del carmen of 6 hours with catamaran with the visit of 4 beaches + buffet but arrived in cozumel we were told that the beach we wanted to see was not included , the catamaran was a bathrobe , and the buffett was not there. disappointed and angry beautiful but not wow
Dear Franco, Thank you for your review. However, there may be a mistake, as we do not offer catamaran excursions to Cozumel. Our snorkel tours in Cozumel visit two reefs and are conducted by diving boats, not catamarans. Additionally, we do not have a salesperson named Emiliano in any of our dive centers in the Riviera Maya. We understand your frustration, but this comment may have been intended for a different company. Sincerely,
I want to thank Sole and Dan for making my 1st 2 dives I've ever done so amazing and memorable. I will never forget these 2 people. I and am so grateful they were my 1st teachers. I got to work briefly with Alexa, and she was just a bright shining light! I absolutely adored her. Thank you again Pro Dive Int. I hoping some day soon I can afford to get my diving certification. I miss it already. April W. 💙🐠🐟🐡
Wow! What a great time. Stefan met us and arranged for our crossing to Cozumel. He stayed with the divers on our tour, but Mike was a great snorkeling guide, pointing out unusual things he spotted. Swimming with sea turtles was a highlight! Beautiful reefs, in two different locations - lots of colorful fish. The lunch that was included was pretty bland, but not horrible. We had fun and felt safe at all times. Would recommend this tour, 100%!
