Chichen Itza, Cenote und Valladolid Tour, von Riviera Maya

Marco was pleasant make you feel welcome. Joshua was very racist he would offer all the Spanish on the bus name tag and coming back soda, beer and Tequilla and would step pass my seat. When i address him about it he stated i should get a micro phone and announce it he's very rude and disrespectful.

This was an amazing tour and one of the highlights of our trip to Playa del Carmen! Manuel and Victor were outstanding guides, and Carlos was an excellent driver who got us safely and comfortably to each destination. Manuel and Victor brought the history of Chichen Itza to life with their knowledge, enthusiasm, and storytelling. They did a fantastic job explaining the significance of the Mayan civilization, the Pyramid of Kukulcán, the Great Ball Court, and many other fascinating aspects of the site. Their passion for the history and culture made the experience much more meaningful than simply walking through the ruins on our own. The entire day was well organized, from the visit to Chichen Itza to the refreshing swim in the cenote, the delicious buffet lunch, and the stop in beautiful Valladolid. We never felt rushed, and the guides kept the group informed and engaged throughout the day. A special thank you to Carlos for navigating a long day of travel with professionalism and care. The transportation was comfortable, and we felt safe the entire time. If you're looking for the perfect combination of history, culture, adventure, and relaxation, this tour is a must. Manuel, Victor, and Carlos made it an unforgettable experience. Highly recommended!

More time is wasted on the activities they promote for sales than actually visiting the places of interest. Delays of 35 minutes in pickup and a 2-hour delay in completion.

The company canceled this tour the morning of the excursion due to an issue with transportation. Shared that they will accommodate us for the 1pm excursion, which I agreed to, however, they then never responded to me to confirm, etc. Later shared that they would issue me a full refund and send a confirmation email. This was on 06.25.25, still no refund issued and they stopped responding to me on WhatsUp, where we were previously communicating. Very shady business practice! Now working with my credit card to get my money back however who wants this type of experience while on vacation. Note, I always book my excursions thru Viator and never had an issue until booking with this shady company. Do yourself a favor, I book with another trustworthy business. You’ve been warned…

Honestly—the excursion itself was incredible. The cenotes were breathtaking, zip lining and tequila tasting were a blast, and even though the ATVs were just okay (short and not super thrilling), the overall experience was fantastic. Adventurous Travel in Cancun was kind, responsive, and professional—everything Viator was NOT! They went above and beyond to make it right, offering us alternate excursions that did include Cancun resort pick-up. We had to pay a a bit extra due to pricing being different when you’re further from the tour, etc., which is absolutely expected to change, but it was worth it. ******Viator’s customer support is completely unhelpful and clearly not properly trained. We booked an excursion for 4 people while in Oklahoma before traveling to Cancun, and our travel agent confirmed that our resort was within the pick-up range. While in Cancun more of our group decided to come with. Since our travel agent made it a point to stress the importance of ensuring that transportation was provided from our resort when booking- I decided to call because my WiFi was slow and spotty, I called Viator bc I trusted them with all our information and I even double/triple-checked to make sure this excursion was out of Cancún. I asked several times, and every time I was reassured that pick-up from our resort was available. Even logging into my app in the notes/special requests gave our hotel location. Less than 24 hours before the excursion, I received an email saying our pick-up location was actually over an HOUR away in Playa del Carmen. The email suggested we “make arrangements” to get there ourselves or reschedule. I immediately called Viator customer service again and explained that I had confirmed multiple times that our resort was within the pickup area. Not only did the agent refuse to help, but she also refused to escalate me to a supervisor. She kept deflecting, claiming they couldn’t do anything more- she also tried to say I didn’t book with them directly via phone but 2 min before said she could see that I had called them to book —She offered zero solutions, other than find transportation (which cheapest I found was $250 US dollars) no refund, no credits, and didn’t even offer to contact the tour operator on my behalf. Basically, my only options were: lose the money or reschedule to a date that wouldn’t work. Thankfully, the actual tour operator (Adventours Travel) reached out to me directly that evening recognizing we were outside of the pick up locations by quite a distance.

It is the first time we visited these magical places and highly recommend the tour, the atmosphere here is magical and very nice, the people very nice.

The experience was amazing, our guide Julio brought us to the cenote . We highly recommend him he’s kind and know ecerything about his tour.

Misleading advertisement. This is a Adventure park which happens to have few cenotes. They only show two cenotes, one of which is small the other one is underground and it was nice but our visit to that cenote was rushed. The guide tried to convince us to do only one cenote and some other adventure in the park because we were the only ones booked cenotes tour. The company forgot to pick us up on time and we were stranded for about half an hour. Felt cheated because the ad makes it sound more nature related but it was adventure park called Maya adventures

Delighted to have gone on this tour, it is impressive to be down there in the cenotes and know that thousands of years ago they were places of sacrifice for the Mayans, and now they are natural beauties to visit and bathe, the water is very cold but you are impressed with the cenote formations and you forget that!! Without a doubt a good way to get out of the routine and learn the secrets of the Mayans

Swimming in the caves was a blast. We didn't visit 3 cenotes. The second one was small, more like sight seeing not swimming.The guide, Edie, was very good, highly recommended