Shuttle Transfer från Sydney Airport till kryssningsfartygsterminal vid Circular Quay

Clear communication as to where to find the shuttle once in Sydney airport. Driver was lovely and helped lift bags into car.

Provider had a ready solution for me when the cruise ship departure pier was changed to White Bay. (Upcharge) Driver communicated the day before with clear instructions. He was on time. While he was anxious due to slow traffic due to an accident on the Anzac Bridge, I still arrived early for boarding.

Easy, worry free transport. Great communication. Great price, driver courteous and helpful. No delays.

Excellent service to get from Sydney airport to hotels with lots of luggage. Driver was friendly and efficient.

Our flight was late, but Alex was very nice and call as few times to see when we arrived. When we did and so his calls, we call him back and he was there to pick us up. That was very nice.

I didn't receive communication Until I had tried to locate driver for half an hour. Ended up paying $150 for a cab.

We booked this shuttle service months in advance through Expedia. My wife is disabled, so we asked to be picked up at 9:00 pm, for our 7:00 pm landing. We knew it would take at least 1 and a half hours to get our luggage and for me to push her in a wheel chair to the pick-up point. We got to the pick-up point at 8:35 and patiently waited. As time went by we phoned their office 3 times getting a phone message each time. By 10:30 we gave up waiting and ordered an Uber. We contacted Expedia explaining our disappointment, but they defended Go Sydney Shuttle and refused a refund. I reminded the case officer that we had asked for a 9:00 pick-up and he said it was Go Sydney Shuttle's policy to arrive at the terminal at the time that the plane landed. I asked the agent why this was not explained at the time we booked the 9:00 pick-up, but he still refused a refund. We are extremely disappointed in Go Sydney Shuttle and Expedia, and will no longer use Expedia to book anything.

The shuttle transfer from the airport to my Carnival cruise ship was easy and timely. Communication was excellent which I was worried about since all I had was text messaging. There was a bit of a walk from the meeting point to the place the shuttle was parked though. I am fresh off surgery and limited but the driver assisted me with my second suitcase. I highly recommend them.

I would give this company a 0 if I could. I booked a shuttle to take us from the airport to the cruise terminal. I scheduled the shuttle a 2.5 hours after my flight was supposed to arrive. My flight was delayed by 2 hours and there were a bunch of other issues getting off the plane, luggage and so on. The driver texted me and was extremely rude because we were running late. The website indicated the monitor your flight for delays, but the driver said it was my fault because I didn’t notify him. I couldn’t notify him since we were still in the air. He stated he would not wait and I would have to book again and pay again. Again this was contradictory to what the website said. They were very rude. We didn’t end up using the service since they were so rude and were going to make us pay again. Not worth the hassle!!

When my husband and I arrived at Sydney airport we were told to go to the meeting point to meet the driver. No driver so we contacted them by WhatsApp and was told to go to the hotel opposite the terminal and the driver would pick us up. Why wasn’t this communicated when we arrived ? If we had not contacted them we would still be waiting at the meeting point. On the day of the departure we waited outside the cruise terminal since 9,30 am. We contacted Go Shuttle at 10.15 am we were told the last shuttle has left . There was no sign of the shuttle . The shuttles don’t have a logo on the vans displaying Go Shuttle. We were told yo make our way to the airport on our own and they will give us a refund . Such bad communication and lousy service . Never use Go Shuttle!!