Privat turkiskt hamam & massage nära Grand Bazaar

Dear, We’re sorry your visit felt disorganised and failed to provide the calm, comfortable experience you expected. Feeling hurried through your massage while hearing noise from the pool understandably made it difficult to unwind. Your concern about unrelated guests being treated on the same slab deserves particular attention. We understand why that arrangement felt uncomfortable, especially for an experience described as a private Turkish hammam. The treatment setup and privacy arrangements should be clear before your session and consistent with what you booked. Please message us privately through Viator with your booking reference so we can look into the treatment timings and arrangements for your visit, and discuss an appropriate way to address your concerns. Thank you for being direct about what let you down. We’re sorry this visit gave you reasons not to recommend us. Kind regards, The Victory Spa Istanbul Team.

Thank you for sharing your experience so honestly. While we’re glad you liked the hammam itself, we’re sorry that the rushed pace left you disappointed rather than fully relaxed. You should have had time to unwind, not feel hurried between the sauna, massage and Turkish bath. We’re also sorry to hear that the snacks you had been promised were missing. These details matter, and we understand why the visit fell short of your expectations. We also appreciate your feedback on the décor and recognise that you were expecting a more modern setting. Please contact us privately through your booking platform with your reservation reference so we can look into the treatment timings and the inclusions listed for your package, and discuss how we can address your concerns. Thank you for explaining both what you appreciated and what let you down. Warm regards, The Victory Spa Istanbul Team

Grazie mille per la tua recensione! Siamo contenti di sapere che l’esperienza è stata una bella sorpresa e che ti sei sentito/a molto rilassato/a. Il tuo feedback ci fa davvero piacere. Speriamo di rivederti presto a Victory Spa İstanbul! Cordiali saluti, Il team di Victory Spa İstanbul

Thank you so much for your detailed review and for sharing your first Turkish bath experience with us! We’re really happy to hear that you and your group enjoyed the service, and that our massage therapists were polite and friendly. It means a lot that overall you were happy with your visit. Thank you also for your honest feedback regarding the pool temperature and the shower area. We truly appreciate you pointing these out and we will take them into consideration to improve the experience for future guests. We hope to have the pleasure of welcoming you back to Victory Spa İstanbul on your next visit.Warm regards, Victory Spa İstanbul Team

Thank you so much for your lovely review! We’re thrilled to hear that you found the spa super well maintained, with modern and pretty facilities, and that the massages were fantastic. It means a lot to us that you would have come back a second time if you had more days in Istanbul. We hope to welcome you again on your next visit! Warm regards, Victory Spa İstanbul Team

Thank you so much for your kind review! We’re delighted to hear that you had a great experience from start to finish with our therapist, and that you enjoyed the massage, sauna, hammam with scrubbing and foam massage. Your feedback means a lot to our team. We look forward to welcoming you back to Victory Spa İstanbul soon! Warm regards, Victory Spa İstanbul Team

Thank you for your detailed review and for taking the time to share your experience with us at Victory Spa İstanbul. First and foremost, we sincerely apologize for the disappointing experience you and your group had during your cruise visit. We understand how frustrating it must have been, especially with your limited time ashore. We would like to clarify a few points: We have 3 massage rooms, which allows us to serve up to 3 people simultaneously. For your group, we suggested a 2+2 schedule because we wanted to avoid having one person wait. We recall that you accepted this arrangement. Your Turkish hammam session was held in a private hammam reserved exclusively for your group. However, the sauna, steam room, and pool are shared facilities, and this information is clearly stated in the package details on our online booking platforms (including Viator). That said, the shorter massage durations, the early end to the hammam session, and the overall experience not meeting your expectations are unacceptable to us. We are reviewing these issues and implementing necessary improvements. To make up for the inconvenience you experienced, please contact us directly so we can personally assist you: info@spavictory.com or WhatsApp: +90 537 350 14 57 We would like to find a suitable solution for you. We hope to have the opportunity to welcome you back on your next visit to Istanbul and provide the experience you deserve. Thank you for your understanding. Victory Spa İstanbul Management

Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez passé une fabuleuse expérience de massage et de bain turc mousse avec Rima. Votre retour nous fait très plaisir. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt à Victory Spa İstanbul. Cordialement, L’équipe Victory Spa İstanbul

Thank you so much! 🌟 We’re thrilled to hear you had a fantastic experience at Victory Spa İstanbul! It’s wonderful that you found the service excellent, great value for money, and appreciated our central location close to the Grand Bazaar and the market. Thank you for the strong recommendation and for saying you’ll definitely rebook with us. Comments like yours motivate our entire team to keep delivering the best possible Turkish hammam and massage experience. We look forward to welcoming you back on your next visit to Istanbul! Warm regards, Victory Spa İstanbul Management

hank you so much for your wonderful review! We are delighted to hear that you enjoyed your Turkish Hammam and massage experience with us in Istanbul Old City. Your kind words mean a lot to our team, and we are honored that you had such an amazing experience. We look forward to welcoming you back to Victory Spa for another relaxing Turkish Hammam and wellness experience on your next visit to Istanbul. Best regards, Victory Spa Team