Istanbuls internationella flygplats IST Tillgång till VIP Lounge

Dear Leong, Thank you so much for your feedback. We're sorry the lounge was crowded and the wait to get in was long, and that the showers felt slippery and the food selection was limited. We've shared all your comments with the lounge team and we're acting on them right away to improve the experience for future guests. Best wishes, Trippest Customer Service Team

Dear Ángel, Thank you for sharing your feedback about the Istanbul airport lounge experience. We appreciate your honest observations regarding the lounge facilities and the difficulty locating the entry point within the large‑size airport terminal. Your comments help us better understand real‑world conditions for our guests. Thank you again. Best wishes, Trippest Customer Service Team

Dear Hajra, Thank you for your fantastic review of the Istanbul airport lounge. We are thrilled you enjoyed the relaxing experience and appreciated the friendly, attentive staff and available amenities despite the busy lounge. Your kind feedback means a great deal to our team. We would love to welcome you back on your next trip. Best wishes, Trippest Customer Service Team

Dear Tina, Thank you for your candid feedback about your IST airport lounge visit. We sincerely apologize for the overcrowding you encountered. Your detailed observations are highly valuable for our team. I will inform the managers and work towards making improvements. Best wishes, Trippest Customer Service Team

Dear guest, Thank you for your honest feedback on the IST airport lounge. We regret that you encountered long buffet queues and a noisy environment which affected your value‑for‑money impression.  Sometimes this situation occurs when there are a large number of tourists. We value this valuable feedback.  I will inform the managers to take measures to improve it. Best wishes, Trippest Customer Service Team

Lieber Alex, Es tut uns sehr leid, dass Sie wegen der Überfüllung so lange warten mussten – sowohl beim Einlass als auch beim warmen Essen. Das entspricht keineswegs unserem Anspruch. Wir geben Ihre Rückmeldung an das Lounge-Management weiter und hoffen, Ihr Vertrauen zurückzugewinnen. Best wishes, Trippest Customer Service Team

Dear David, Thank you for staying in touch with us throughout this ordeal. We truly appreciate your patience and cooperation. When you reached out, we did everything we could to assist promptly, including helping locate the QR code and offering full online support. We are deeply sorry to hear about the rude attitude and language barriers your girlfriend encountered at the lounge. This kind of treatment is completely unacceptable, and we have already passed your feedback on to senior lounge management to ensure it is taken seriously. While we are only the booking platform and not the lounge operator, we completely understand how upsetting this experience must have been. As a goodwill gesture, we have processed a full refund at our own expense. We know it doesn't undo what happened, but we hope it at least shows how much we truly care about your experience. Warm regards, Trippest Customer Service Team

Dear Mai, Thank you for your feedback. We're truly sorry to learn that your experience at the Istanbul lounge was so disappointing. As a booking platform, we take your comments seriously and have already shared them with the lounge management for their attention. Could you kindly contact us directly with more details about what happened? We'd like to better understand the situation and see if we can be of any assistance. We hope to hear from you. Warm regards, Trippest Customer Service Team

Hello Oluwole, Thank you for your lovely review! We're so glad to hear that you feel well taken care of from the moment you arrived. We also offer VIP lounge bookings at airports across the globe airports and we're looking forwar to arrange the same comfort experience for your next trip. Best regards, Trippest Customer Service Team

Hi Ian, Thank you for sharing your feedback with us. I’m really sorry to hear that your experience at the Istanbul Airport VIP Lounge didn’t meet your expectations. It’s disappointing to hear about the food quality and the condition of the seating. We appreciate your insights, as they help us identify areas for improvement. Your experience is important to us, and we’ll definitely pass your comments along to the lounge management team. If you decide to travel again, we’d love the chance to help you find a better experience. Safe travels! Best regards, Trippest Customer Service Team