Heldagstur i Venedigs lagun: Besök Murano, Burano och Torcello

So on arrival at meeting point 1 hour before meeting point/time, couldnt find rep or person/guide, ask various persons on other trips was informed they didnt know or had seen your representative. Am totally disgusted at being treated like this me and wife we gutted and confused with the situation, i have used your service in loads of different places including rome , pompeii and in venice the day before ,you provided a guide for us to see st marks bassilica and the doge palace which was really good but this has really put us off your service and after this i do not think i will be using you again on other trips.Your guides have rung us to find out where we are in pompeii we booked at last minute and there was a bit of confusion on the meeting point but we eventually found each other through the call. After realising your guide was a NO show we proceeded to pay 25 euros each for a day pass on the local water bus service and visited the islands ourselves which was at this point later on in the day. Cant understand why there was no contact or query where we where or where your representative/guide was ?

I going with a 3 -there was nothing wrong with the tour from what if offered. Getting to see 3 different spots was nice, but it was a hot hot day and the boat offered no relief from the weather. Everyone on board was “below deck” and sweating and fanning themselves profusely. We had bottled water with us and a a fan but it did not help. The windows on the boat were opened to their limit, just under 2 feet/10 cm. If it wasn’t for the weather I would give it a 5.

The boat Captan was friendly and the host were very helpful and we loved the ride and the Island especially the lady who were given the information about the places she was fanny make us laugh.

I read the reviews before the tour started and was a tad concerned. However, the tour was great! They give you plenty of time on Murano. In fact, for us, perhaps too much. The glassblowing shop was awesome and a great experience. After the second stop, I felt like we got more value than what we paid, and we had one more stop to go! The tour guide was hard to understand (not a language issue, but a microphone issue. The only small issue was that the captain was chain-smoking the entire trip - it was minor, but something to be aware of.

Beautiful day, perfect organization, our guide Giorgia was spectacular, kind, helpful, provided us with a lot of information, and speaks four languages very well. I recommend this trip; in 6 hours we visited the 3 islands and also had some time to relax. The boat is comfortable. Elisa Helèna and Andrei

The opportunity to visit the islands of the Venice Lagoon was wonderful and is definitely an experience I would recommend. However, the overall tour did not meet my expectations. The guide's English was difficult to understand at times, which made it challenging to follow the explanations. In addition, the volume from the loudspeakers was excessively loud and uncomfortable during parts of the tour. While the destinations themselves were excellent, there is significant room for improvement in the organization and quality of service to meet a good standard of hospitality. Unfortunately, I was not satisfied with the overall experience.

Well-organized experience in terms of timing, you can do everything and the boat is very comfortable, highly recommended

We have had great experiences with previous Viator tours. The tour guide on this tour spent most of the time speaking italian and à minimum of time talking English and French. It was difficult enough to hear her over the engine of the boat.

Overall it was a good day out, however I felt we spent too long on Murano without good guidance on where to see some of the best glass artists, and then far too little time on Burano an Torcello.

We had a really positive experience, made even more pleasant by the great availability and professionalism of the guide Giorgia. From the beginning she was attentive and caring, especially in reassuring us about the worry of missing the train, clearing up any doubts and helping us to live everything with greater serenity. One piece of advice that I would give to those who undertake this experience is to keep a little ‘wide with the timing: times can vary due to weather conditions compared to those indicated initially, so it is better to provide a little’ margin to avoid unnecessary stress. Overall, a really enjoyable experience, also thanks to the expertise and kindness of Giorgia, who made a real difference!