Cleary Summit Aurora Glashus Lyx Norrskenstur

Our driver/tour guide did not talk much/did not inform us that our photos will be sent to our email. He let us stay too long that people fell asleep waiting for him to tell us to go. He failed to consider other travelers' need to be early the next day for another tour. Instead, he let is stay there up to 2 AM. The glass house is deceiving because it gave me an idea that it is glass throughout including the roof top. Instead, it was an ordinaryhouse with glass windows.

Unfortunately, this was one of the most disappointing experiences of our trip. First, the booking process is incredibly frustrating. You are required to go through Viator, and there is no way to communicate directly with the actual tour company ahead of time. Any questions or special requests have to be funneled through Viator, which handles hundreds of tours and was not able to provide clear or helpful information about this specific experience. To make matters more confusing, there is no clear public-facing presence for the operator—we didn’t even know the actual company name (Lucky Bear Tours) until just a few days before via email. That lack of transparency made planning difficult and unnecessarily stressful. Safety was also a real concern. The driving did not feel careful or conservative given the icy conditions. At one point the driver went through a red light (acknowledged with an “oops”), and also passed another vehicle on what felt like treacherous terrain. For a tour in winter Alaska, safety should be the absolute top priority, and we did not feel confident in that regard. In terms of value, the experience is extremely overpriced for what is provided. We paid $1,250 for what essentially amounted to transportation, access to the glass house, and very minimal refreshments (prepackaged snacks and hot cocoa). For that price point, expectations are understandably high, and this did not come close to meeting them. After a disappointing night, communication with the company was also frustrating. Rather than feeling heard or supported, the response felt rigid and dismissive, with little willingness to acknowledge concerns or work toward any kind of resolution. A more customer-focused approach would have gone a long way. The one bright spot—and the reason this is not a zero-star review—is the photographer, who did a fantastic job capturing beautiful photos for our family. That piece of the experience was genuinely well done. Overall, this did not live up to expectations in terms of booking, safety, value, or service. I would strongly encourage others to carefully consider alternatives before booking.

While there’s no guarantee you’ll see the aurora, this is a fantastic way to try!! We were very lucky and had a terrific aurora the night we went, but regardless, the host managed all the details perfectly! The transportation was on time and comfortable, the glass house was amazing in a great location and very comfortable. It was warm and cozy with nice snacks and hot drinks, comfy chairs, a clean rest room, and the possibility of terrific views through the floor to ceiling windows. The hosts were friendly and helpful, alerting us when the aurora was appearing so we wouldn’t miss it. One of the hosts very expertly took our pictures outside with the aurora behind us and conveniently sent them to us afterwards. We highly recommend this experience! It was definitely worth it!

This was the best northern lights tour ever ……go to this glass house and let the lights come dancing to you

Micheal was amazing. He picked us up at the hotel on time and when we got to the glass house the Northern Lights were in the sky and he took professional pictures of everyone so that each person would have a wonderful picture (not a selfie) of themselves with the lights. When the lights were not out we were to sit inside in and stay warm. Micheal would let us know when the lights were out again so you didn’t have to worry about missing them. I would recommend going to the Clearly House if you are in Fairbanks.

The glass house experience was great. We got picked up at our hotel and driven to the house. It held a good amount of people with one half of the building glass windows. Our guide, Michael, was great - making sure that we knew about lights even behind the house. It was very cold outside so dress in layers to be ready. We had a great night with various sitings of the lights at least 3 distinct times, once right before our 2am departure. The drinks ran out so bring your own. And the snacks are just snack good so you may want to carry healthier options. Overall an incredible experience I highly recommend.

We hit a really good night to see the aurora. Great location. A little too crowded but we loved the experience. Dress really warm in layers, as you WILL have to go outside to take pictures.

Lodge was full. Got a great seat at the windows. Could have used a little more space and chairs. Aurora was pretty good on this night.

Stella was an excellent guide and driver, informative, entertaining and helpful. She made sure we saw the aurora during peak hours and took great photos in very cold conditions.

The glass house was a comfy spot to wait for the llights to show up. The guides worked hard to notify us about when and where to look and they took great photos of us with the lights in the background. It was very cold out (-20F), so being able to go into the glass house to warm up was awesome. My aunt had seeing the Northern Lights on her bucket list and she was thrilled with the display! I'm a local, but thoroughly enjoyed this. Both of us would recommend it.