Skip-the-Line Museus do Vaticano e Capela Sistina

We booked a Vatican tour through Wise Tours and the on-site experience was frustrating from the start. When we arrived, the operator couldn't locate our booking and there was no welcome or direction — a group of us just stood outside the office waiting, unsure what was happening. The office coordinator was outright rude, not just to me but to several other guests around me. To make things worse, the group assignments were chaotic: we were given pink stickers, told to stand with the pink group, then reassigned to the black group, then moved back to pink again. There was no clear communication, and it felt disorganized and stressful before the tour had even started. The one bright spot was our guide, Frida. She was warm, welcoming, and clearly very knowledgeable about the Vatican's history and art. She's the only reason this isn't a 1-star review across the board. Based on the office experience alone, I'd think twice before booking with Wise Tours again...the mismanagement at check-in overshadowed what should have been an enjoyable start to the tour.

Still get there 30 min. before your entry time. You'll still need to wait in line a bit so they can so scan your tickets.

The hyperlink for meet point was incorrect. It took us to the opposite side from where the entrance was located. Would have liked to know how hot it would be inside. Expect no air conditioning whatsoever.

Viator has a tendency to change or cancel itineraries booked for weeks and/or months. Hours before your excursion so you dont have the ability to book anything new. This is common enough that others have reported this, and multiple families were affected. No refund will be granted to you as they have you sign a waiver prior to purchasing ticket saying that they reserve the right to alter your plans at any given notice and its your responsibility to check your phone when youre international, via calls, WhatsApp messages, or potentially emails if they have the right one. Please dont use this service, getyourguide is so much better or book directly. Tour guides whom you meet at the meeting spot are rude, unforgiving, and unaccomidating as if they deal with this every hour of every day. Only bright spots are their UNPAID interns that are compassionate and try to find ways through only for that to get shut down by the "office" who's only goal is to steal money from unsuspecting travelers. If you make a big enough disruptions at the meeting spot potentially they find a solution, but it will be an unappealing time or even two days past your changed excursion.

If I could give The Wise Tours 0/5 stars I would but I can’t so I gave them a 1. HORRIBLE SERVICE!!! Do not book with The Wise Tours unless you want to end up stranded at the Vatican with no tickets 3 weeks after you had confirmed them. We booked three weeks ago for a self guided tour of the Vatican and Sistine chapel and they were canceled on us 45 minutes before we entered. We had already arrived at the Vatican and were waiting for tickets that were supposed to be sent to us via email 1hr before entering. They never came so I reached out to the provider and then immediately canceled our tickets. Surely they knew they didn’t have any tickets and chose to not give us the courtesy of a heads up the night before. Disgusting service, would never ever, ever recommend. Buy your tickets way in advance through the Vatican directly, not these disappointing scam artists.

It was overpriced. In the outside the were some people selling skip the line tickets the way cheaper

There isn’t any lines being skipped. Either way you’re waiting on a long line. Please save your money and time.

always good and comfortable footwear, because despite the announcement we had to wait at least 30min before the SecurityCheck

MUST HAVE YOUR TICKET EARLY!!! It is a world of visitors and tourists. Widespread chaos admission.

Gianluca and Juan were very friendly. They accompanied me and explained what I should do. Easy and hassle-free. It was an excellent service