Roma: Museu Vaticano, Capela Sistina e Basílica de São Pedro

This was the worst tour I have ever had with Viator, and it wasn’t “awful” it’s just with so many companies pick a competitor. We booked 1:35pm which is WHY we picked this company because of the offering … 2 days before they start messaging me to change the day/time. We had tours booked everyday we were in Rome so this was terribly inconvenient. We had to change to 9am, which was not ideal. In additon to changing since we were now BEFORE the Papal audience it meant we had to wait almost 2 hours up by the Vatican to do St. Peter’s Basilica/square. There were 6 of us and they only had 5 tickets at first. They were disorganized and we got a late start with our group. The tour wasn’t very religious and as Catholics I was hoping for more of a religious focus. All in all I would pick a different company if you want to see the Sistine Chapel/Museum and note they do not go with you to St. Peter’s you are on your own.

First of all some folks received updates such as that St. Peters could not be seen until after 2pm due to services - Well we didnt get that message and we had a tour booked already that started at 2pm and could not get back in time! Next I could not understand our guide and not speaking into the whisper does not help if you are the leader so those with hear aids already can try to make out what you are saying!

It was an unorganized start as different people that were in our group had different start information. We had minimal information only an address to meet at that didn't seem to exist. Our guide was very knowledgeable and passionate about the Vatican Museum. She was great at keeping our group together and getting to the right spot to stop and enjoy the displays. Once we got out of the Sistine Chapel we were rushed out. We weren't aware that Wednesdays there is usually a Papal audience so we were unable to access the St. Peter's basilica. The basilica was accessible later but, unlike others in our group, we weren't sent the QR code with our confirmation so we were not able to access the basilica. Very disappointing.

I do not recommend Rome Your Way Tour. We purchased an expensive tour package that included a St. Peter’s Basilica Skip-the-Line Tour with a guide. Unfortunately, we were not informed in advance that the Basilica would be closed until 2:00 PM. We only found out after arriving for the tour. After the tour ended, we returned at the designated time, expecting the promised skip-the-line access. Instead, we were faced with a huge queue and were told that there was no skip-the-line entry available and that we would have to wait in the regular line like everyone else. Considering the extreme heat and the estimated wait time of over an hour, we had no choice but to leave. As a result, we never received the skip-the-line service or the guided visit that we paid for. I also tried contacting the company regarding this issue, but received no response. This experience was extremely disappointing. We paid for services that were not provided, and the lack of communication and customer support made the situation even worse. I would not recommend this company.

They cancelled our tour a week before it was to take place due to a “booking issue”. I emailed for them to rectify the situation and give us another option. Their only response was “Are you in Rome for just 1 day?” I responded to their email with details. That was 4 days ago and they have yet to respond. Went with another company who was amazing!

Couldn't really give a decent review because our taxi never showed up and we missed our tour. The taxis don't pick you up- you need to find a taxi stand!

Pleasant tour guide and very knowledgeable, there is SO much information to share on such a historical place it was very overwhelming. We spent a lot of time on some areas and completely skipped others. I don't have a good suggestion on how to spread out the time/information a little more evenly other than possibly talking with the group beforehand about preferences. We had a group of differently abled guests and that made it hard to keep a pace that worked for everyone, if you're thinking of booking this tour and need a walker/cane or have trouble with stairs it may not be the best tour for you or you may need a private tour instead of group. We felt compelled to tour the Vatican and Sistine Chapel because of its historic importance, but honestly it was so extremely crowded, hot and overwhelming that I'm not sure if it was worth it. Even signing up for the 8:00 tour didn't help with the crowds. We felt like herded cattle.

Changed the time of our tour the day before when we already paid for it and this is non refundable take note. We came late because of it. The person who met us was mad when we saw her. This is an expensive tour, if they make changes and we are late they should not take it personal and will be really mad lol. When we get inside we were not able to find the tour guide. No one tried to contact us inside. No tour happened to us

This tour was so disorganized and so disappointing. First, my start time was changed to 15:00 from 13:00, then we didn't get started until 15:30 because they had more people than tickets. To make matters worse the guide tried to race thru a 2 hour tour in 1 1/2 hours so we could be left out in St Peter's. The whisperers ear piece was poor and kept falling off. The guide kept saying "I am here" in order to keep everyone up with him which was impossible due to the crowds. It was so bad that I feel as if a refund was indicated. I would have been better off with a self guided tour.

Cancelled our tour 4 days before we were due to leave for Rome leaving us to scramble to find an alternative provider. A pathetic excuse was given and fortunately we hadn't paid for it. Avoid this operator at all costs.