Excursão Marselha: City Sightseeing Tour of Marselha

We sincerely apologise that the tour did not meet your expectations. The departure was delayed while our team verified the passenger list and ensured that all booked guests were accounted for. In addition, some guests had health and mobility difficulties, and we were obliged to allow them additional time to reach the meeting point and board the vehicle safely. We could not leave them behind without first making every reasonable effort to assist them. Additional meeting-point pickups were part of the day’s operational arrangements, but we fully understand that this affected the time available for the tour. Unfortunately, due to the accumulated delay and the obligation to return cruise passengers to the port before the ship’s departure, the driver was unable to complete the entire planned itinerary, including the visit to Notre-Dame de la Garde. Passenger safety and a timely return to the cruise terminal must always remain our priority. We are sorry that you later had to arrange and pay for a taxi. Please contact the booking platform or send us your booking reference and proof of the additional transport expense so that the circumstances and your request for a partial refund can be reviewed properly. We regret the disruption caused to your visit and appreciate your feedback, which will help us improve our passenger-list management and departure procedures.

Thank you very much for your wonderful review! We’re thrilled to hear that you enjoyed exploring Marseille with Djilani. He is passionate about sharing the city’s history, culture, and hidden gems, so it’s rewarding to know his commentary enhanced your experience. We’re also pleased that you appreciated the time at each stop to explore, take photos, and enjoy the atmosphere at a relaxed pace. Thank you for your recommendation. We hope to welcome you back to Marseille for another unforgettable tour in the future!

Thank you so much for your wonderful review! We’re delighted to hear that Joe made such a positive impression. Although he stepped in at the last minute and the tour started a little later than planned, we’re glad his professionalism, knowledge, and enthusiasm made your experience so enjoyable. It’s great to know you had a wonderful time at OPA and never felt rushed. Joe always strives to give every guest a relaxed, personalized experience while sharing the history, culture, and hidden gems of Marseille. Your kind words mean a great deal to our team, and we’ll be sure to pass your compliments on to Joe. We hope to welcome you back to Marseille in the future!

Thank you for your feedback. We’re glad you enjoyed the tour and found the guide knowledgeable. We sincerely apologize for the confusion regarding the group size. The maximum of 15 participants shown on Viator is not the information we have provided and appears to be a listing error. Our Highlights of Marseille tour is operated by coach and, on the day of your tour, the group consisted of 25 guests, not 30+. While this is still a group tour, we understand that this was different from what you expected. We appreciate you bringing this to our attention and are working with Viator to ensure the product information is accurate so future guests have the correct expectations. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.

Thank you for your kind review! We’re delighted to hear that you had such a fun and informative day in Marseille. It’s wonderful to know that you enjoyed the tour and that your guide made the experience so memorable. We truly appreciate your feedback and hope to welcome you back for another adventure in Provence in the future!

Thank you very much for your kind review. We are glad to hear that you enjoyed the excursion, the places visited, and the explanations from our guide. We are also happy you had some free time in Marseille to relax and enjoy the city. It was a pleasure having you with us, and we hope to welcome you again on another tour.

Thank you for sharing your feedback. We are truly sorry to hear that the tour did not meet your expectations. The tour time was adjusted due to operational and logistical constraints at the port, and we understand that a change the night before can be frustrating. Regarding the itinerary, some sites in Marseille can be difficult or restricted for larger vehicles, especially depending on traffic, port conditions, and local access rules. However, we understand your point that this should have been better anticipated and clearly explained. We also apologize if time was lost during the stops. Our goal is always to provide the best possible experience while ensuring all guests return safely and on time, but we regret that the organization felt disappointing on this occasion. Your comments are taken seriously, and we will review this tour with our team to improve communication, timing, and itinerary management for future guests.

Thank you so much for your wonderful review! We’re delighted you enjoyed the comfortable bus, the relaxed pace, and the free time to shop. Paco will be very happy to hear that his narration made the tour both informative and enjoyable. We truly appreciate your recommendation!

Tu peux répondre comme ça, en anglais : We’re sorry for the misunderstanding. On that day, the majority of the group was English-speaking, so the tour had to be performed mainly in English. Our guide tried to assist when possible, but we understand that the Spanish translation did not meet your expectations. Your feedback will help us improve our language organization.

Thank you for sharing your feedback. We are sorry that the tour started later than expected and that this affected the time spent at each stop. As this is a shared shore excursion, we must make sure that all guests are present before departure, and most importantly, we must also ensure that everyone returns to the ship on time. On cruise days, managing the schedule can sometimes be challenging due to delayed guests, port logistics, traffic, and the strict return time required by the ship. Joe did his best to keep the tour running while making sure that no guest would miss the ship, which is always our top priority. We understand that the shorter stops made the experience feel rushed, and we sincerely regret that the tour did not fully meet your expectations. Your feedback is important and will help us improve the organization of our shared tours.