Aeroporto de Keflavik: Transporte privado de ida e volta de Reykjavik
Descrição
Desfrute de um transporte suave e sem problemas entre o Aeroporto de Keflavik e o seu hotel na Islândia com o nosso serviço de transporte privado. Viaje em conforto e estilo com um motorista profissional, garantindo uma viagem pontual e livre de estresse. Disponível 24/7, nosso serviço garante um começo ou um fim sem problemas para sua aventura islandesa. Reserve agora para uma experiência conveniente de porta a porta!
Opções de passeio
Destaques
O que está incluído
Locais e horários de recolha
Nós estaremos esperando no lobby do hotel ou na chegada do aeroporto segurando a placa da nossa empresa.
Avaliações dos viajantes
Informações importantes
- Aceita animais de serviço
- Opções de transporte público disponíveis perto
- Assentos infantis disponíveis
- Adequado para todos os níveis de condicionamento físico
Avaliações(52)
To begin with, I have used Viator Transfer Companies in other countries with very good results, so I know what to expect. On this trip we arrived in an early morning flight that was a little late. We exited the plane fast and went straight to customs. Customs took long to handle the crowds. I did not time it, but think about 45 minutes. Then straight to baggage claim and pick up the bags without delay and then directly to where our ride was to be. Also, my phone would not connect to service and I did have an international plan. I could not receive or send communications. Our group of four 71 years old and older, was left behind at the airport. We discovered at the pickup point our ride was not there. One of the phones in our group had service. I called the company and found out the driver had just left. It had been approx. an hour after our flight landed. I had prepaid for this ride. The company should know how long customs take and allowed time. Anyway, the driver was turned around and came back. Our total delay was about an hour. The service from that point was good, but leaving a ride because of delays at customs is unacceptable. By the way, we're were told that the warehouse where customs is has limited, if any phone reception. Anyone who would consider this company needs to understand the possible consequences.
Thank you for your feedback. We're sorry that your arrival did not go as smoothly as expected. As stated in our company policy, we provide up to one hour of complimentary waiting time after your flight lands. Unfortunately, your group arrived at the meeting point more than one hour after landing. During that time, we made several attempts to contact you, but we were unable to reach anyone. Because we had other pre-booked transfers scheduled, we could not keep the driver waiting beyond the complimentary waiting period. This policy helps us provide reliable service to all of our customers. However, as a gesture of goodwill, we arranged for another vehicle to return and pick you up at no additional charge, even though we were not obligated to do so. We were pleased that we were still able to complete your transfer safely and comfortably. We understand that delays at immigration and customs can sometimes be unavoidable, and we appreciate your understanding that we must also balance our commitments to other passengers. Thank you for choosing our service, and we wish you all the best on your future travels.
The ride was on time and easy. Only minor complaint, weather was a bit drizzly and he didn't seem to want to get out of the van to let us know he was there (texted) and stayed under the protective tail gate when helping with the luggage.
Thank you very much for your kind review and for choosing Viking Transport Iceland. We're delighted to hear that your transfer was on time and easy. We also appreciate your feedback regarding the weather and the pickup experience. We'll share your comments with our team to ensure we continue improving our service, even during Iceland's unpredictable weather. We hope to welcome you again on your next visit to Iceland. Best regards, Viking Transport Iceland
It was not a van, like advertised. A personal car, hardly room for luggage, cracked windshield. Very tight squeeze for 4 adults. Service was on time.
Thank you for your feedback. We would like to clarify that your reservation was for a sedan car, not a van. The vehicle provided matched the category selected during the booking process. Please note that van services are available, but they are booked under a different vehicle category and at a different price. We are pleased to hear that the service was on time, and we appreciate your comments. We always strive to provide accurate service according to the reservation details. Kind regards, Viking Transport Iceland
The driver was punctual and contacted me a few times to make sure of our meet-up. The issue was the vehicle itself was a mess. Old, dirty, cracked windshield and seats. Not a good experience.
Thank you for taking the time to share your feedback. We are pleased to hear that the driver was punctual and stayed in contact to ensure a smooth meeting at the airport. However, we sincerely apologize for the condition of the vehicle you were transported in. To provide some context, the driver originally assigned to your transfer waited for the scheduled pickup time, but unfortunately the waiting period expired before contact was established. To avoid leaving you without transportation, we immediately dispatched the closest available driver to assist you and ensure you reached your destination without further delay. While this was an emergency solution intended to help, we fully understand that the vehicle did not meet the standards you expected or that Viking Transport Iceland strives to provide. Your comments regarding the cleanliness and condition of the vehicle have been noted and will be addressed with the driver concerned. We appreciate your understanding and thank you for choosing Viking Transport Iceland. We hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Viking Transport Iceland Team
The driver was fine. He got us to our destination with no issues. I do not like scents in the car and, unfortunately, there was some kind of air freshener.
Thank you for your feedback. We’re glad to hear that your driver got you safely to your destination and that the transfer went smoothly. We apologize for the inconvenience caused by the air freshener in the vehicle. We understand that some guests are sensitive to scents, and we appreciate you bringing this to our attention. We will share your comments with our team and do our best to accommodate such preferences in the future whenever possible. Thank you for choosing Viking Transport Iceland, and we hope to welcome you again on your next visit. Best regards, Viking Transport Iceland
Communication with the driver was good and accurate. Be sure to communicate in whatsapp. Driver was on time.
Thank you so much for your wonderful review 🌟 We’re very happy to hear that communication with the driver was clear and accurate, and that the driver arrived on time. Thank you as well for highlighting WhatsApp communication — we truly appreciate it 🙏 We look forward to serving you again on your future trips. Best regards, Viking Transport Iceland 🇮🇸
The overall experience was awesome. I did a lot of research and picked this company because of all the great reviews. I’m so glad I did. They are the best. A few days before our reservation, the company reached out to confirm our pickup details. They were responsive, friendly and so helpful answering my questions. As soon as we landed, our driver texted to let us know they arrived and were waiting for us. Our driver, Sam, was fantastic. Thank you again!
Thank you so much for your wonderful review,We truly appreciate your kind words and are delighted to hear that you had a great experience with us. It’s great to know that Sam and our team were able to make your transfer smooth and enjoyable. Thank you for choosing us, and we hope to welcome you again on your next visit to Iceland. Best regards,Viking Transport Iceland Team
DO NOT BOOK. Our flight came in late and customs took over an hour to get through. I booked for 7:45 for the driver to pick us up. We read that there was an hour grace period. We were ready for pick up at 8:10. In the time between when we landed and going through customs the driver called and said he was leaving because of the time our flight came in our timer started at 6:45. So make sure not to book for when you want to be picked up they won’t listen they won’t pick you up and they won’t give you a refund. Horrible customer service. And the driver was disgusting with his text and calls.
Thank you for your review. We are sorry to hear about the delay you experienced upon arrival. However, we would like to clarify our policy. We track all incoming flights, and according to Viator’s policy, the complimentary waiting time begins from the moment the flight lands. Your flight landed at 5:55 PM, and our driver remained at the airport waiting for you until 7:30 PM, which means he waited approximately one hour and thirty minutes, well beyond the complimentary waiting time. When the driver informed you that he would soon need to leave, he also asked how much longer you expected to need. At that point, you informed him that you had booked another ride. As a vehicle and driver were specifically assigned for your reservation and the driver waited significantly longer than the included waiting time, we are unfortunately unable to approve a refund. Thank you for your understanding. Viking Transport Iceland
Even though our flight arrived early, our driver was already there waiting for us. Great communication throughout and efficient ride to our hotel. Would recommend.
Thank you very much for your kind feedback. We’re delighted to hear that your driver was ready and that you enjoyed a smooth and comfortable journey to your hotel. Providing reliable service with clear communication is always our goal to ensure the best experience for our guests. We truly appreciate your recommendation and look forward to welcoming you again on your next visit to Iceland. Warm regards, Viking Transport Iceland
The company was accommodating with trip disruptions, but charged us another $100. Our pickup was late and missed turns to our destination. We recommend using another service, like Flybus.
Thank you for your feedback and for taking the time to share your experience. We would like to clarify that you contacted us only a few hours before your flight’s arrival time to inform us about the booking change due to missing your flight. According to our booking policy, free cancellation is permitted up to 24 hours before the scheduled service time; therefore, the cancellation request did not fall within the eligible timeframe. Nevertheless, as a gesture of goodwill and to support your situation, we rearranged your transfer for the following day and charged only 50% of the booking amount, despite having already allocated a vehicle and driver for your original reservation and managing other scheduled bookings. We appreciate your understanding and hope to have the opportunity to serve you again in the future. Kind regards, Viking Transport Iceland
