K
Disappointed but excellent customer service
I was really looking forward to a hike in the mountains and the tour guide no-showed. I took an Uber to the meeting point and no one showed up or answered their phone. I will say that the reason this is three stars instead of 0 is because of how Viator and this tour guide handled the over-site and mistake. A refund was administered right anway and the tour guide went above and beyond when she finally returned my call which I very much appreciated. I would give this your a second try
