Vaticaanstad skip the line Met ticket

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience. However, we would like to clarify a few important points. The service booked for your group was a Skip-the-Line Fast Track Entry ticket, not a guided tour. The ticket clearly stated the type of service purchased and included host assistance at the meeting point, which was provided as booked. While at our office, there was no indication that you expected a guided tour or believed you had purchased one. It was only after seeing the Fast Track Entry details on the ticket that the request for a guide was raised. Unfortunately, the service delivered was exactly the service that had been booked and paid for. It is also important to note that Via Germanico 28 serves as a meeting point for several different agencies and tour operators. Based on the information available, it appears there may be confusion regarding which company the original booking was made with. We encourage guests to review their booking confirmation carefully, as the details of the purchased service are clearly outlined there. We always strive to provide accurate information and the services included in each reservation. In this case, the Fast Track Entry service and host assistance were provided as advertised. We wish you the best and hope you enjoy the rest of your stay in Rome.