Quito PRIVÉ vertrek transfer van hotels naar de luchthaven
Beschrijving
Klanten van over de hele wereld zoeken een privétransfer van het vliegveld naar het hotel of vice versa, via deze website kunt u uw privétransfer in slechts enkele stappen boeken. Of u nu in Quito aankomt of naar een bestemming reist, neem gewoon contact met mij op, er zijn tal van luchthaven transferopties voor alle budgetten.
Rondreisopties
Hoogtepunten
Wat is inbegrepen
Ophaallocaties en -tijden
De tour is gebaseerd op privé-basis, dus voel je vrij om het adres op te geven waar je verblijft (hotel, appartement, huis) en we zorgen ervoor dat je wordt opgehaald zolang je in de stad of het vliegveld van Quito verblijft.
Beoordelingen van reizigers
Belangrijke informatie
- Rolstoeltoegankelijk
- Baby's en kleine kinderen kunnen in een wandel- of kinderwagen mee
- Hulpdieren toegestaan
- Kinderen moeten bij een volwassene op schoot zitten
- Er zijn speciale kinderzitjes beschikbaar
- Geschikt voor alle condities
- Als u meer dan 2 suites per persoon meebrengt, laat het ons weten. We zullen een grotere auto moeten toewijzen
Beoordelingen(5)
I made two arrangements. One to the airport to the hotel. Never showed or called. The second on from the hotel to airport called do late, I made more reliable arrangements to get me there. The chat feature is worthless.
Dear Denisse, Thank you for taking the time to share your feedback. You were traveling with Mr. Robert, who also posted a review, and we would like to clarify the situation. Your booking was made one day in advance and during the weekend, when our office is closed. We reviewed your email later that evening and contacted you as soon as possible. As several hours had passed without contact, you decided to arrange a taxi directly at the hotel front desk. When we spoke, we informed you that we were still able to provide the transportation for the following day; however, you kindly declined, mentioning that you had already arranged alternative transport and that it was not a problem. Although you did not request a refund, as a gesture of transparency and goodwill, we personally requested Viator to process a full refund for your booking. We sincerely apologize for the frustration this situation caused. We acknowledge that our communication timing did not meet your expectations, and we are already taking steps to ensure earlier and clearer contact with our clients in the future. Thank you again for your comments. Best regards, Ecuador Local Guide Team
This is very unreliable operator and I strongly recommend booking with them. I booked days before we needed the transfer from hotel to airport and never heard anything back to confirm the booking or pickup time and place. I spent the whole day trying to get in touch with them, but nobody answered my messages. I tried asking Viator for help but they were not able to help me or reach the operator. Finally at 7pm someone called me asking why I had complained to Viator. By then I booked with another service so I would not miss my flight at 6.30am the next morning. Dealing with Viator was very frustrating, they would not help me at all and are refusing to give me a refund.
Dear Robert, Thank you for sharing your feedback. You mentioned that you tried to contact us several times; however, we carefully checked our records and did not receive any missed calls. We did reach out to you one day prior to the service, and when I personally called, you informed us that you had already decided to arrange a taxi directly with the hotel and no longer required our service. At that moment, you kindly said there was no problem. We acknowledge that contacting you only one day in advance could have contributed to the misunderstanding, and we truly regret this. Unfortunately, as the service was already confirmed, it could not be canceled without penalties. Despite this, and understanding your frustration, we accepted your refund request through Viator as a gesture of goodwill. We sincerely apologize for the inconvenience and will certainly take your comments into account to ensure earlier contact with our clients in the future. Thank you again for your feedback. Best regards, Ecuador Local Guide Team
We had 5 people going to the airport at 5:45 am. Our private transfer was early and included a driver and English translator (upon request). The van was very nice and clean and the translator, Javier, was very hospitable. Javier also walked us into the airport and made sure we were in the correct area for check-in. We had a very good experience!
Dear Holly Thanks so much for writing this comment, Ecuador Local Guide is able to accommodate any request from our clients because the most important thing is to exceed every expectation. Hope you had a great time in Ecuador and may return in the future. Best wishes, Ecuador Local Guide Team
Our driver was waiting for us, sign in hand and took us promptly to our hotel. I would highly recommend this service for anyone arriving in Guayaquil.
Dear Cheryl, Thanks so much for writing down your comments about our airport pick up services, we offer only private service and our team of drivers have plenty of experience with this service. Thanks for trusting in Ecuador Local Guide. Best regards, Ecuador Local Guide Team
The driver was on time and was very professional, polite. There were several issues. In Ecuador, locals comunícate with travelers through the WhatsUp App. No one told us and we never got a response once had booked the airport transport. Because we never heard from the local company after booking, we started looking for second alternate transportation choice. We left several voice mails and emails on the contact information provided, but no one responded. We got nervous about missing our flight and started searching for an alternate transport company. A local friend suggested we use What’s Up to contact them. It worked. They confirmed the pick up time. Another issue was that when booking there was no place to enter requested pick up time, only flight time. In other words, the transport company would determine the pick up time. When doing international flights, I am strict about the three hour airport arrival, too many things can go wrong. We were not given that option, only two hours. Thankfully, we made the flight on time. The third issue is with Viator. Every time I try to use the app, it will not accept my password, and it makes it impossible to change the password. I’ve had this issue repeatedly with the Viator app, and have had to book with other companies while traveling because I could not us the app.
Dear Gregory, Thanks so much for your feedback, it is much appreciated and we respect your comment. We were very happy to get your booking as we have not worked since last march, so no mails after a long time and this the reason we have not been checking our email address and your booking was on Sunday afternoon, so we did not expect to get a booking for months but it is not an excuse and I apologize again Mr Gregory. We will be pending with our mailbox from now, it looks like the tourism is coming back again to Ecuador. Regarding your suggestion for pick up time you are right, I have reported many times to Viator, this is not our fault as this information is very important for us, I am going to remind them again. Regarding the issue with the App I will report them as well, hope they made figure out soon in order to avoid similar troubles in the near future. Thanks so much again Sir Gregory, thanks for your visit to Ecuador. Ecuador Local Guide Team!
