Privévervoer van/naar de luchthaven van Tulum (TQO)
Beschrijving
Met deze stressvrije service hoeft u zich geen zorgen te maken over het regelen van een taxi of het zelf proberen te navigeren. Onze professionele medewerkers helpen u het meeste uit uw vakantie te halen door u naar de luchthaven of het hotel te brengen in een comfortabel voertuig met airconditioning dat de beste route naar de luchthaven en terug kent. Dit bespaart u tijd, geld en gedoe.
Rondreisopties
Hoogtepunten
Wat is inbegrepen
Ophaallocaties en -tijden
**Ophalen bij de luchthaven:** Haal bij aankomst uw bagage op en ga naar de aankomsthal. Uw chauffeur wacht buiten de terminal in het Ground Transportation-ophaalgebied met een bord met een oranje Cancun Travel Experience-logo. Toon bij het ophalen uw bevestiging of foto-ID. Uw vervoer staat precies 30 minuten na de landingstijd van uw vlucht klaar en kan tot 60 minuten na de landingstijd van uw vlucht wachten. **Ophalen bij het hotel:** Uw exacte ophaaltijd wordt een dag voor vertrek van uw vlucht bevestigd, uw chauffeur ontmoet u in de lobby van uw hotel. Toon bij het ophalen uw bevestiging of foto-ID. Wees een paar minuten voor de bevestigde ophaaltijd klaar en wacht, chauffeurs mogen maximaal 10 minuten na de bevestigde ophaaltijd wachten.
Beoordelingen van reizigers
Belangrijke informatie
- Kinderen moeten bij een volwassene op schoot zitten
- Hulpdieren toegestaan
- Baby's en kleine kinderen kunnen in een wandel- of kinderwagen mee
- Geschikt voor alle condities
- Vertrektijden: zorg dat u klaar staat in de lobby van uw hotel, chauffeurs mogen maximaal 10 minuten wachten na de bevestigde ophaaltijd.
- Aankomsten: Uw vervoer staat precies 30 minuten na de landingstijd van uw vlucht klaar en kan tot 60 minuten na de landingstijd van uw vlucht wachten.
- Houd er rekening mee dat ophaalservices van/naar meerdere luchthaventerminals/hotels niet zijn toegestaan, ophaaltijden zijn gebaseerd op verkeers-/wegbeperkingen, eventuele wijzigingsverzoeken zullen naar eigen goeddunken van de leverancier worden beoordeeld en geaccepteerd of afgewezen.
- Gedeeltelijke annuleringen/terugbetalingen zijn niet beschikbaar voor vervoer heen en terug.
- Dit is een privétransfer, alleen jij en je gezelschap reizen samen.
- Neem voor last-minute wijzigingen en/of vertragingen onmiddellijk contact op, houd er rekening mee dat alle last-minute wijzigingen onderhevig zijn aan beschikbaarheid en niet kunnen worden gegarandeerd.
- Transferdiensten zijn niet inwisselbaar voor andere diensten/routes.
Beoordelingen(95)
The pickup was timely and the driver drove safely in a clean car. The communication in advance to confirm pickup time was excellent, and the service was careful to make sure we allowed sufficient time to make our flight.
I wish I could rate them zero stars. They told me the driver was there and kept describing a restaurant that was at the Cancun airport although we confirmed we were at Tulum. Then all of a sudden, they meant to say Tulum and the driver was outside, despite that restaurant not being located in Tulum’s airport. Then The driver was stuck in traffic. Then the driver was delayed dropping someone else off. Then supposedly I put the wrong pick up time in although I confirmed on what’s app days before the time and they said okay. The best part of this service was getting a refund for the return. Liars and terrible coordination
Hello, Thank you for taking the time to share your experience. We are truly sorry to read how frustrating and confusing this situation was for you, and we completely understand why it left you feeling upset. This is certainly not the level of service or coordination we aim to provide. We sincerely apologize for the incorrect and inconsistent information you received regarding the pickup location. The confusion between Cancun and Tulum, along with references to a location that does not correspond to Tulum Airport, is unacceptable and understandably caused distrust. Clear and accurate communication—especially at the airport—is essential, and we regret that this was not handled properly in your case. We also apologize for the multiple changes in the explanation provided, including traffic delays, other drop-offs, and the misunderstanding regarding the pickup time. We acknowledge that you had previously confirmed the pickup details via WhatsApp and were told everything was correct, so being later informed otherwise is extremely frustrating. This reflects a breakdown in internal coordination, and we fully recognize how stressful this must have been for you while waiting. While we are glad we were at least able to process a refund for your return service, we understand that this does not make up for the inconvenience, wasted time, and negative experience you went through. Your feedback clearly highlights areas where we must improve—particularly in team communication, real-time updates, and consistency of information provided to our guests. We truly regret that this experience led you to lose trust in our service. Your comments are being taken seriously and will be reviewed with our operations and coordination teams to prevent similar situations in the future. Thank you for bringing this to our attention, and we are very sorry that your experience fell so far below expectations. BEst regards
We enjoyed our trips to and from the airport. Drivers were prompt and friendly. We would use them again if and when we return.
Pick up was on time. Communication was excellent. Van was very clean. Easy to book. Driver was friendly.
There was a huge accident on the highway. Our driver navigated and off-roaded to get us to the airport on time! Excellent!
Excellent shuttle service from Tulum airport to our hotel in Playa del Carmen. Punctual and Don Victor very friendly and helpful, we will definitely return
The driver never showed up! Avoid this company at all costs. Waiting for over 50 mins. Ended up taking a taxi from the Airport to the hotel. Let’s hope we get a refund.
We’re sorry to hear about your experience. To review your case properly and determine if a refund applies, we kindly ask you to contact us directly with your reservation details. We handle every situation individually and will gladly verify what happened with your service to assist you in the best possible way. Thank you for bringing this to our attention — we truly appreciate your feedback and hope to resolve this for you promptly. Best regards, Cancun Travel Experience
There was some sort of mishap that our driver never arrived to the airport to pick us up. After notifying the company, they scrambled to find another driver that was already at the airport picking someone else up to accommodate us after we had been waiting nearly 30 minutes. The new driver was the one that told us that the original driver failed to pick up the phone when they were calling him. It definitely dampened the mood to the start of our trip. For the amount that we were charged I feel this type of thing is unacceptable.
Thank you for sharing your feedback. We sincerely apologize for the delay at the airport and understand how disappointing it must have been at the start of your trip. This situation does not reflect our service standards, and we are already reviewing the incident to ensure it doesn’t happen again. We appreciate your patience and would like to offer a discount for the inconvenience. Please share your preferred contact information so we can proceed. Thank you again for your time — we hope to provide you with a much better experience in the future. Best regards, Cancun Travel Experience
Communication was easy via WhatsApp, driver was on time and courteous. I booked airport/hotel transfer and had no issues.
They give good advise for your pickup time based on your flight .The van was clean and the driver was professional
