Luchthaven Cancún: shuttle van/naar Tulum Hotels
Beschrijving
Met deze handige en betaalbare service hoeft u zich geen zorgen te maken over het plannen van een taxi of zelf proberen te navigeren. Onze comfortabele shuttle brengt u van het vliegveld of hotel in een comfortabel voertuig met airconditioning dat de beste route naar het vliegveld en terug kent. Dit bespaart u tijd, geld en gedoe. - Betaalbare prijzen in al onze servicegebieden - Doorlopende vertrekken - Probleemloos pendelvervoer - Comfortabele voertuigen met airconditioning
Rondreisopties
Hoogtepunten
Wat is inbegrepen
Ophaallocaties en -tijden
**Airport Pickup:** Haal bij aankomst uw bagage op en ga naar de Aankomsthal. Uw chauffeur wacht buiten de terminal in het ophaalgebied van Ground Transportation met een bord met een oranje Cancun Travel Experience-logo. Toon uw bevestiging of identiteitsbewijs met foto bij het ophalen. Uw transport staat precies 30 minuten na de landingstijd van uw vlucht klaar en kan tot 60 minuten na de landingstijd van uw vlucht wachten. Aankomsten: als u problemen ondervindt bij het vinden van uw chauffeur, ga dan naar een van de volgende ontmoetingspunten: - Terminal 2 (binnenlandse aankomsten) bij Welcome Bar - Terminal 2 (internationale aankomsten) bij Welcome Bar - Terminal 3 bij Margaritaville Bar - Terminal 4 bij de welkomstbar **Ophaalservice bij hotel:** Uw exacte ophaaltijd wordt een dag voor vertrek van uw vlucht bevestigd, uw chauffeur zal u ontmoeten in de lobby van uw hotel. Toon uw bevestiging of identiteitsbewijs met foto bij het ophalen. Wacht een paar minuten voor de bevestigde ophaaltijd, chauffeurs mogen maximaal 10 minuten wachten na de bevestigde ophaaltijd.
Beoordelingen van reizigers
Belangrijke informatie
- Kinderen moeten bij een volwassene op schoot zitten
- Opties voor openbaar vervoer zijn in de buurt aanwezig
- Baby's en kleine kinderen kunnen in een wandel- of kinderwagen mee
- Geschikt voor alle condities
- Vertrek: wacht alstublieft in de lobby van uw hotel, chauffeurs mogen maximaal 10 minuten wachten na de bevestigde ophaaltijd.
- Aankomsten: Uw transport staat precies 30 minuten na de landingstijd van uw vlucht klaar en kan tot 60 minuten na de landingstijd van uw vlucht wachten.
- Houd er rekening mee dat ophalen van/van meerdere luchthaventerminals/hotels niet is toegestaan, ophaaltijden zijn gebaseerd op verkeers-/wegbeperkingen, eventuele wijzigingsverzoeken zullen worden beoordeeld en geaccepteerd of afgewezen naar eigen goeddunken van de leverancier.
- Gedeeltelijke annuleringen/restituties zijn niet beschikbaar voor vervoersdiensten heen en terug.
- Neem voor last-minute wijzigingen en/of vertragingen onmiddellijk contact op. Houd er rekening mee dat alle last-minute wijzigingen afhankelijk zijn van beschikbaarheid en niet kunnen worden gegarandeerd.
- Transferdiensten zijn niet inwisselbaar voor andere diensten/routes.
Beoordelingen(31)
Made reservations day before. Arrived to get location and no driver was there. Called company and was told that reservation hadn’t been received until 5am that morning. Therefore there wasn’t anyone available to transport us to our hotel. We had to to make other last-minute arrangements.
Hello We are truly sorry for what happened and completely understand how stressful and disappointing this must have been for you, especially after arriving and expecting your transport to be ready. This is not the experience we want any of our guests to go through, and we sincerely apologize for the inconvenience and frustration caused, as well as the need for you to quickly arrange alternative transportation. After reviewing your case, we were informed that the reservation was received in our system early that morning, which unfortunately left us with no time to properly assign a driver. That said, we completely understand that from your perspective this resulted in a failed service, and we take full responsibility for the impact this had on your plans. We have already requested a refund for this service as a result of the issue, and it is currently being processed. We are also working internally to improve our booking coordination and response times to prevent situations like this from happening again. Thank you for taking the time to share your experience. Best regards
I never took this ride! My flight was delayed due to a storm and they still charged me. I reached out to them way in advance,
Hi, We’re truly sorry to hear about your experience and completely understand how frustrating and disappointing this situation must have been, especially with the added stress of a flight delay due to bad weather. After carefully reviewing your reservation, we can confirm that your service was scheduled and continuously updated on our end, including adjustments made to accommodate your delayed and missed flight. Our team made every effort to keep your transfer active and aligned with the new arrival details despite the disruption. We sincerely regret if our communication did not meet your expectations during this time. Please note that while we always do our best to accommodate changes, services remain subject to availability, particularly in cases of unexpected disruptions such as weather delays. That said, we truly regret that you were ultimately unable to use the service. Your feedback is very important to us, and we will be reviewing this case internally to improve both our flexibility and communication in situations like this. Kind regards,
Absolutely terrible experience! My flight was delayed and I was told I would not be accommodated for that and if i did not Make it for my scheduled pick up time then I would miss it and be classified as a no show. I then had to make alternative pick up arrangements and then a driver called me asking where was I when before then I was told I would not be accommodated. I will never book with you all ever again!
Hello, We are truly sorry that this situation caused frustration and confusion. To clarify, the no-show status was not issued due to your flight delay itself. Our driver was dispatched and remained at the airport for an extended period beyond the complimentary waiting time included with your service. After waiting significantly longer than scheduled and without successful contact, the driver was unfortunately required to proceed to his next assigned service. Due to operational commitments with other passengers who had services scheduled in advance, we are not always able to extend the waiting time indefinitely, especially on days with multiple flight disruptions. We understand how stressful travel delays can be, and we regret that the timing and communication in this case did not align properly. Your feedback is appreciated, and we will continue working to improve coordination in situations involving unexpected delays. Kind regards, Customer Service Team
Luis is the best. Great driver and patience to find our destination. A long drive from Cancun to Tulum was more pleasant because of him.
Don’t book! When we arrived there was no one waiting for us. We had to ask multiple people for help before finding someone who told us to just wait. We were supposed to welcomed with our names on a board. Pickup DID NOT happen at all. Called and requested info, no one came or responded. I would not recommend booking through this company at all. Almost made us late for our flight.
Reached out a day before to see my flight information confirmed late I guess so they never came to get us. We called the help desk and the help desk couldn’t get them on the phone and this was a duration of 2 hours. When we finally got them on the phone it was around 12 and we scheduled for them to come at 9:30. The company informed me that they can have somebody in the area in the next 45 minutes but at that point we would’ve definitely missed our flight which was at 1:05 pm. I had to ask for a refund or a discount for the error on there end. Just wasn’t a good experience. The only good part which was already guaranteed was the refund.
Dear Alicia_G, We apologize for any inconvenience we may caused. Our records show that you selected the "Cancun" area, while your hotel was actually located at Playa del Carmen. We tried to contact you with no luck, so your reservation not considered and actually canceled/refunded. Regards The Cancun Travel Experience
I paid 140€ we wait but no driver. He sent us a picture of the sign with our name to prove that it was there but it is not true. We waited 1 hour and we had to find another driver who took us 200€. Very bad experience. Never again
Company had minor glitch with online so they reached out to me for additional details they were seeking. Very nice. Driver was there early waiting for me, complete with fancy sign. Tomas was a very nice guy who got me where I needed to go, safely. I definitely recommend this company and their shuttle services.
Hugo, our driver, was INCREDIBLE!! Between our hour flight delay and then the 40 minute luggage delay at the carousel, Hugo waited with the utmost patience. He was so attentive to us and our needs after traveling for 12 hours. The drive was smooth, fast and comfortable. I cannot recommend him or the company more!
Wow, thank you so much for your amazing review! We're beyond happy to hear that Hugo took such great care of you after a long travel day. His patience and attentiveness are exactly what we strive for, and we’re so glad you felt supported and comfortable. We’ll be sure to pass along your kind words to Hugo. He’ll be thrilled! Thank you again for the recommendation, and we hope to welcome you back soon!
Driver never showed and never responded to messages. Had my reservation cancelled but no notification until I decided to call while at the airport.
Dear Haley_B, Thank you very much for taking the time to leave a review about your experience with us. We believe honest feedback is the only way to improve. Our records show that your reservation was pending due to the lack of information regarding your final destination address. The delay in providing the information, resulted in our failure to provide you a seamless experience. We hope you have had a good time in our destination. The Cancun Travel Experience Team
