Hop-on hop-off stadstour

We are sorry to hear that you were disappointed, but we would like to clarify how our service works. Every one of our bus stops has a QR code providing access to a live tracker, where passengers can see the actual location and movement of our buses along the route. We are therefore particularly concerned by the claim that a bus arrived at Stop 16 and “didn't even stop.” Our buses are required to stop at the designated stops, and we have detailed GPS history for our vehicles. This allows us to see not only where each bus was and how fast it was travelling, but also whether and for how long it stopped at a particular location. We would be very happy to investigate this claim. Unfortunately, you have not contacted us and we have no booking or journey details from which to identify the specific bus and time in question. If you contact us with the date and approximate time you were waiting at Stop 16, we can check our GPS records and establish exactly what happened. We would also point out that the sightseeing circuit is approximately 13 km, so suggesting that guests should simply walk the circuit is hardly an alternative to the audioguided itinerary with hop-on hop-off service they purchased. Regarding the cruise included in your package, we are likewise happy to look into what happened if you provide us with your booking details. We take genuine service issues seriously and welcome the opportunity to investigate them. We simply need enough information to identify the journey in question.

Thank you for your wonderful review! We are delighted to hear that you enjoyed the service, the audio guide, and the helpfulness of our drivers. It is great to know that our buses helped you reach all the sights you wanted to visit in Helsinki. We truly appreciate your kind words and hope to welcome you again in the future!

Thank you for your feedback and for your kind words about our staff. We are sorry that the audio guide did not work properly during your tour, as we understand how important the commentary is for the sightseeing experience. We are continuously improving the audio system, especially as we expand the number of available languages, and we are working to reduce these technical issues. We appreciate you bringing this to our attention and are glad that you still found the service convenient for getting around Helsinki.

Thank you for your feedback. We are sorry to hear that the experience did not meet your expectations. We would like to clarify that stop 1 is our operational starting point and scheduling location, not a mandatory boarding point for all guests. Passengers are welcome to join the tour at any official stop along the route. The hop-on hop-off timetable is adjusted according to seasonal demand and passenger numbers. During busier periods, we increase capacity and departures to provide shorter waiting times. We operate the largest hop-on hop-off capacity in Helsinki and continuously adjust our service to offer the best possible frequency. We appreciate your feedback regarding stop information and will continue working to make the experience as clear as possible for our guests.

Thank you for your feedback. We understand that taking photos is an important part of sightseeing. Our hop-on hop-off concept allows guests to get off at any stop, explore the sights, and continue the journey on a later bus, which can be a good option for taking photos without window reflections. We appreciate your comments and will keep them in mind when improving the experience.

Thank you so much for your wonderful review. We are delighted to hear about your experience and truly appreciate your kind words about our staff. We are glad that, despite the temporary stop location changes due to the Pride Parade, everything worked out smoothly in the end. Thank you again for choosing us!

Thank you for your kind review! We are happy to hear that you enjoyed exploring Helsinki with us. We will make sure to share your kind words with our staff. We hope to welcome you again in the future!