Haven van Miami | Luchthaven | Hotel | Privétransfer SUV

Hi Tara, Thank you for sharing your feedback. We sincerely apologize for the delay and for not meeting your expectations on this trip. Punctuality is incredibly important to us, especially for time-sensitive travel, and we are addressing this with our team to ensure it doesn't happen again. We appreciate your honesty and hope to provide you with a much better experience in the future. Best regards,

Hi Michele, Thank you so much for the wonderful recommendation! We are delighted to hear that your driver provided great communication and arrived right on time. We look forward to serving you again on your next transfer! Best regards,

Hi Joan, Thank you so much for the wonderful review! We are delighted to hear that your transfer went smoothly and that Nilson provided such professional, polite service in a clean vehicle. We look forward to welcoming you back next time you are in Miami! Best regards,

Hi Laurie, Thank you so much for the awesome review! We are thrilled to hear that Bryan provided such an amazing, fun, and safe trip to the airport. He truly loves what he does, and we’ll be sure to pass your kind words along to him. We hope to see you again next time you need a ride! Best regards,

Dear Joyce, Thank you for bringing this matter to our attention. We sincerely regret the inconvenience you experienced when our driver failed to take you to your requested destination and instead left you at the wrong location. This behavior does not meet the standards of service we expect from our drivers, and we apologize for the frustration and disruption it caused. We have formally documented your complaint and corrective action is being taken to ensure this does not happen again. Drivers are being reminded of their responsibility to follow passenger instructions accurately and to maintain professional conduct at all times. As a gesture of goodwill and to acknowledge the inconvenience, we are issuing you a full refund for this trip. You should see the reimbursement processed shortly. We value your feedback and appreciate your patience as we work to improve our service. Thank you for giving us the opportunity to address this issue. Sincerely, Manager

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration this caused. You are absolutely right — a car seat is a legal and safety requirement, and we regret that we did not meet this critical expectation. We understand how important this is for your child’s safety and your peace of mind. We are reviewing this incident with our team to ensure it does not happen again. Please reach out to us directly at email info@drivertransfermiami.com so we can arrange a full refund and make this right. Your trust is very important to us, and we appreciate the opportunity to improve.

Hi William, Thank you so much for the wonderful review! We are glad to hear that you had a great conversation and that Nilson provided a sweet and professional experience. We truly appreciate the recommendation and look forward to welcoming you back next time! Best regards,