Agafay Desert Quad Bike Camel Ride en Diner Show

Our experience was very nice!! We were really happy all the way! Salma was punctual, kind and helpful 💖 i recommend the experience a lot ! thanks for all

The experience was amazing and we would like to give a special thank you to our guide, Amina. She was incredibly kind, attentive, and helpful throughout the whole experience. She made sure everything went smoothly, answered all of our questions, and made us feel comfortable from the very beginning. Her friendliness and professionalism really made the day even more enjoyable. I would definitely recommend this experience to anyone visiting Marrakech!

Tour guide was Amina and it was absolutely amazing, defo recommend for any friends going to Morocco!

The tour is very good and very comprehensive for the price it has. I recommend it without a doubt. The issue with the dromedaries… Well, it’s a tourist trap. The quads are really cool.

My guide Abdel Latif was great! He was very accommodating and made the day unforgettable. Great fun, good food, and amazing experience!

Salma was an excelent Guide, she take care of the group and explain us everithing. Salma makes us feel like family. Gràcies per tot khati!

Was a really good trip. Enjoyed the quad bikes and camel ride. Food was really nice and the night time entertainment was excellent. Our guide Abdellatif was really friendly and looked after us all and made sure we were ok 👍

This excursion was very disappointing. Everything was very disorganized and unplanned. The tour guide never provided a clear agenda or explained anything. The camel ride and show a total waste of time and money.

We had an amazing experience in the Agafay Desert, and our guide Monceef and driver Acheaf made the whole trip unforgettable. From start to finish, they were friendly, professional, and made sure everyone felt safe and comfortable. The quad biking was exciting, the camel ride was peaceful, and the scenery was absolutely stunning. Monceef shared interesting information about the area, was always happy to answer our questions, and went above and beyond to make sure we had a great time. I highly recommend this experience to anyone visiting Marrakech. Thank you for an incredible adventure—we’ll definitely remember it!

This is the email I sent to the organiser who has not replied: "Dear Customer Service Team, I am writing to formally raise a serious complaint regarding our recent excursion (details below). We are contacting you directly to seek a resolution before publishing our feedback on TripAdvisor. Our experience fell vastly short of what was advertised, ruined by unsafe equipment, poor logistics, and misleading activities. Our specific grievances are outlined below: 1. Dangerous Equipment and Guide Misconduct We paid a premium to secure two individual quad bikes. The vehicles provided were shabby, poorly maintained, and fundamentally unsafe. Unsafe Vehicle: Upon mounting her assigned quad, my wife was told by the guide to switch with me because the other machine was "easier to drive." Mechanical Failure: Shortly into the tour, I had to abandon my vehicle due to severe handling issues. I nearly crashed multiple times fighting to keep it on the path. Severe Defects: The rear right wheel was tilted and wobbling (photo attached), the front tyre was completely bald (photo attached), and the engine repeatedly cut out, compromising the braking system. It failed to restart at all after our break (video and further photos available if required). Guide Misconduct: When I refused to drive the dangerous vehicle, the guide acted with extreme arrogance. He attempted to disprove my claim by recklessly riding the broken machine to the rendezvous point while kneeling on the seat, standing on one side, and speeding. My wife had to pick me up, completely denying us the two-bike experience we paid for. 2. Poor Logistics and Inadequate Tour Guide While our driver was pleasant and helpful, the execution of the day's itinerary was highly flawed: Excessive Travel Times: We spent significantly more time driving between locations than participating in the actual activities. It appeared destinations were chosen based on your profit margins rather than customer experience. Ineffective Guiding: While polite, our minibus guide provided almost no commentary and failed to communicate what to expect next. Despite this lack of effort, she inappropriately suggested at the end of the day for us to leave a positive review because she "was not on a wage." 3. Misleading and Misrepresented Activities Argan Oil Cooperative: The visit to the "Female Argan Oil Cooperative" was an entirely manufactured experience. The venue was a solitary shack in the middle of nowhere. The staff were simply on their phones doom scrolling, and the setup of a single elderly lady grinding oil next to mass-produced, professionally packaged products felt completely disingenuous. Substandard Fire Show: Advertising a "fire show" that consists of a single individual twirling a lighted stick is highly misleading. It lacked the professionalism, scale, and skill expected of a commercial tour performance. Given the severe safety hazards, I look forward to your response and action plan." Perhaps they would care to answer here instead?