Trasferimento in traghetto di andata e ritorno da Tortugas a Isla Mujeres

Terrible service, long lines, hours of waiting, I would not use it again

I time and quick. Boarding coming back as very busy as expected. The wait to return was very hot as they have you in lines in building with no breezy made for a very uncomfortable wait.

Worst service ever going back to Cancun. Took the ferry on Friday according to the times I was told on Thursday and they were different from the ones I was given on Thursday. Then going back to Cancun on Friday, we were told the hours going back and after being in a huge line for a half an hour where they told us to stand at the time we were given the ferry woild leave , once we were going to board they told us as well as other people in the same line to go to another line completely in a different area and that ferry would leave u til 5:30 pm. After speaking to the staff about it they still had the nerve to talk back to me and tell me to calm down but when a bigger group did the same the staff did not say anything to them like they did to me. I will never use this company ever again.

It is a waste of time in very long lines, no A/C, no fans, no place to rest, just hours standing in the heat. Ultramar does not respect the schedule announced on the website. Don't trust their schedule. It is exhausting. Since then I will always take only Ferry Xailing

I am reaching out to you to share feedback about our recent experience using your ferry service to Isla Mujeres. Our experience with Ultramar was mixed. The ferry service was excellent, and both the entertainment and the staff on board were friendly and professional. Unfortunately, our first point of contact at the terminal was completely different. One of the employees was rude, unfriendly, and unnecessarily argued about our tickets. The tickets had been managed and paid for through our hotel, and we had already been informed that there would be no additional charges for taxes or fees. Despite this, the employee repeatedly insisted that we had to pay more money and treated the person holding the tickets as if they were lying. The most disappointing aspect was their attitude. When informed that management would be contacted to report their behavior, they sarcastically responded saying: “Say hello to my boss for me,” showing very little interest in resolving the situation or providing respectful service. For reference, the employee involved in this situation is: Luis Enrique Arias Tun (411), and we have a photograph of their identification badge available for internal review if necessary. We understand that misunderstandings can occur, but professionalism and respect towards customers should never be lacking. Had the situation been handled in a more cordial manner, we probably would not be writing this review. It is a shame because the ferry service itself was very good. The negative experience stemmed solely from the attitude of this employee at the terminal, which created a poor first impression of what was otherwise an excellent visit to Isla Mujeres.

Fantastic, friendly and helpful. very professional operators. Booked my ticket directly and online.

Don’t use this service, save yourself the headache and the hassle, just go to the place and get the tickets. Worst experience I’ve had in a long time, just glad that it wasn’t a lot of money. I purchased ferry tickets a day of my birthday so we would have them ready ahead of time. Just to be told that the tickets will not work at the ferry terminal. And when trying to contact you guys, get no response. I hope that I can stop at least one person from using your scam service, if so then I will be happy!!!!!

Lousy service kept us waiting 2 hours because their boat broke down and they just told us that in 10 minutes and 10 minutes, if from the beginning they tell us the time it will take we would just take the XCARET! And finally they tell us that since they had already scanned our ticket it was like we had already boarded and they could do nothing

Saxo ferry entertainment wow 10/10 The guy that not only sang / played the flute and played the guitar amazing !!

Booked on line the day before, as it was sold out for our original plan to go to the island and try to by tickets on the same day. Friendly people always there to assist with questions, look for the booth with the yellow shirts once you arrive, they will print you off a ticket ( due not lose as you will require to have it scanned and also for a return trip). They take a picture with a “ ship wheel” before you board and while on the Ferry as you if you would like to purchase it for I believe $200MX. There is also entertainment for the 25min ride ( man playing a guitar and singing on the top deck) no pressure to tip but it is diff appreciated. On the way back from Isla Mujeres more entertainment and someone selling snacks ….beer, juice, candy …etc. Overall the experience was decent, be prepared for ppl on both sides trying you to buy their merchandise and also saying they know you from your hotels ( recommend flipping your bracelet or coving it) can be a little overwhelming.